By Sourabh Jain, 10HM30 Year 2, MBA @ NITK

CONTENTS
LEAN ENTERPRISE 2. SIX SIGMA 3. LEAN SIX SIGMA 4. WHY LEAN SIX SIGMA ? 5. MARKS CARD-L6S 6. CONCLUSION
1.

LEAN ENTERPRISE (TPS)

Lean technology assists businesses in optimizing the processes that meet the needs of their customers. It is a fact that at least 95% of cycle time in a non-lean factory do not add value. Those activities that do not add value and are not important i.e. wastes may be eliminated.

LEAN ENTERPRISE CALL CENTER

7 wastes mudas that Lean aims at reducing 1. Overproduction 2. Waiting 3. Transportation 4. Processing 5. Inventory 6. Motion 7. Defect Send all information to everyone People waiting for information Call transfers to many operators Excessive approvals for information release Caller awaiting to be answered Retrieve printed instruction manual Errors in information provided to callers

SIX SIGMA
Six Sigma seeks to improve the quality of process outputs by 1. identifying and removing the causes of defects 2. minimizing variability in the firms manufacturing and business processes

Aims at having less than 3.4 defects per million opportunities or better.

SIX SIGMA
1. 2. 3.

The sigma scale of measure may correlate to defects-per-unit parts-per million defective probability of a failure/error
Poor Process Capability Excellent Process Capability
Very Low Probability of Defec ts Very Low Probability of Defec ts Very High Probability of Defec ts

Very High Probability of Defec ts

LSL

USL

LSL

USL

LEAN SIX SIGMA

Lean Time Variability Increase Speed Eliminate Waste Quick Fix Solutions Six Sigma Process Variability Improve Quality Increase Yield Root Cause Solutions

Lean: Improves Efficiency Six Sigma: Improves Effectiveness

LEAN SIX SIGMA

An integrated and balanced combination of the speed and variation reduction power of both Lean and Six Sigma to achieve full optimization of business management process.

LEAN SIX SIGMA

Six Sigma is deployed mainly for innovative, breakthrough and continual improvements.

Lean is deployed mainly for daily continual improvements and performance sustaining activities.

LEAN SIX SIGMA

WHY LEAN SIX SIGMA ?

Includes the Human Factor

Speed + Stability

MARKS CARD L6S

American Medical Network suffered from long processing times, errors in recording information and too much clerical work. Accenture came to their help. It analysed the workflows and identified areas for change or improvement.

MARKS CARD L6S

For ex: Reduced paperwork, well designed electronic forms, and fast allocation of patient requests to a team of nurses. Lean Six Sigma thus quickened patients access to care at medical network on US East Coast.

MARKS CARD L6S

Process Cycle time Abandoned Calls Calls handled/day

: : :

57 40 35

Appointments booked

34

CONCLUSION

LEAN SIX SIGMA combines the advantages of both LEAN and SIXSIGMA : Speed and Stability