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Communication

Presented By:

meaningful information. Communication requires a sender, a message, and COMMUNICATION an intended recipient, although the receiver need not be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver has understood the message of the sender.

Functions of Communication

Control Motivation Emotional Expression Information

COMMUNICATION PROCESS

Encoding

Decoding

Feedback

Interpersonal Communication

Oral communication

Communication happens Face to face Direct talk Informal discussions/telephonic conversation.

Advantages Disadvantages 1.Direct/simple record

1.No formal

Written communication (In words-letters, memo, notices) Advantages


Provides references Legal defense Directed to large audience through mass mailing Formal

Disadvantages
Huge formality, legality No immediate

Evidence

feedback Requires writing skills Creates impersonal relations. Interpretation of words may vary.

Non verbal communication


No words is required. It deals with facial expressions, clothes,

posture, tone of voice. E.g.-use of emoticons to express-anger, shy, fear, etc Includes body language. Also it includes object language.

ORGANIZATIONAL COMMUNICATION

Formal Small-Group Networks The Grapevine Electronic Communication Knowledge Management

Formal Small Group Networks

Criteria

Chain

Wheel

All Channel

Speed
Accuracy Emergence of a leader Member satisfaction

Moderate
High Moderate Moderate

Fast
High High Low

Fast
Moderate None High

The Grapevine
Informal Stretches in all directions Lower level of organization

Electronic Communication

Types E- mail IM & TM Networking Software Blogs-entries are in reverse chronological order Video Conferencing

Knowledge Management
Organizing and distributing right

information to the right people at right time.

Barriers to Communication

Choice of Communication Channels

Direction of Communication

Case-Study GOODWILL CORPORATION LTD.

QUESTIONS WE ARE GOING TO COVER:


techniques increased Mukherjees communication? 2. Do you think that the Open-Door Policy was the right way to improve upward communication? What other techniques would you suggest? 3. What problems do you think an open-door policy creates? Do you think many employees are reluctant to use it? Give reasons for your answer.
1. What

GLOBAL IMPLICATION
1. Cultural Barriers

2. Cultural context

3. Cultural guides

Cultural Barriers
Barriers caused by semantics. Barriers caused by Word Connotation. Barriers caused by tone differences. Barriers caused by differences among perceptions.

Cultural context
High Culture Context Low culture context

A Culture Guide
Assume Differences until similarities is Proven. Emphasize description rather than interpretation or evaluation. Practice Empathy.

CONCLUSION

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