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meaningful information. Communication requires a sender, a message, and COMMUNICATION an intended recipient, although the receiver need not be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver has understood the message of the sender.
Functions of Communication
COMMUNICATION PROCESS
Encoding
Decoding
Feedback
Interpersonal Communication
Oral communication
1.No formal
Disadvantages
Huge formality, legality No immediate
Evidence
feedback Requires writing skills Creates impersonal relations. Interpretation of words may vary.
posture, tone of voice. E.g.-use of emoticons to express-anger, shy, fear, etc Includes body language. Also it includes object language.
ORGANIZATIONAL COMMUNICATION
Criteria
Chain
Wheel
All Channel
Speed
Accuracy Emergence of a leader Member satisfaction
Moderate
High Moderate Moderate
Fast
High High Low
Fast
Moderate None High
The Grapevine
Informal Stretches in all directions Lower level of organization
Electronic Communication
Types E- mail IM & TM Networking Software Blogs-entries are in reverse chronological order Video Conferencing
Knowledge Management
Organizing and distributing right
Barriers to Communication
Direction of Communication
GLOBAL IMPLICATION
1. Cultural Barriers
2. Cultural context
3. Cultural guides
Cultural Barriers
Barriers caused by semantics. Barriers caused by Word Connotation. Barriers caused by tone differences. Barriers caused by differences among perceptions.
Cultural context
High Culture Context Low culture context
A Culture Guide
Assume Differences until similarities is Proven. Emphasize description rather than interpretation or evaluation. Practice Empathy.
CONCLUSION