Consumer Behaviour

Effect of Culture

Interesting Insights

Please leave your values at the desk - Paris hotel Drop your trousers here for best results Bangkok laundry The manager has personally passed all water served here - Acapulco restaurant Because of the impropriety of entertaining guests of the opposite sex in the bedroom, it is suggested that the lobby be used for the purpose. - Zurich hotel Ladies are requested not to have children in the bar.- Norway bar

Why Study Culture

All the major Companies are marketing their products beyond their home countries Major issue is how to manage the total selling situation outside the country How to trap each country with the same or tailored condition The needs can be common but values will have difference

Culture & Consumer Behaviour

Marketers believe that diverse market will be transformed in to a single market of homogeneous group The multinationals are spreading the fever of similar variety in most of the nations As more and more consumers come in contact with the material goods and life style of people living in other parts of the world, they have the opportunity to adopt these

What is Culture??

Culture is part of the external Impact that influences the customer. That is, culture represents effect that are put on the consumer by other individuals. It is knowledge, belief, art, morals, custom, and any other system received as a member of society/Culture, as a "complex whole," is a system of interdependent components Culture is the way of life of a group of people Language is a significant member of culture Symbols differ in meaning in different cultures

What is Culture?

Culture is comprehensive Culture is learned rather than being something we are born with Culture is manifested within boundaries of acceptable behavior Conscious awareness of cultural standards is there always Cultures fall somewhere on a continuum between static and dynamic depending on how quickly they accept the change

Dimensions of Culture

extent do people believe in individual responsibility and reward rather than having these measures aimed at the larger group? Power distance: To what extent is there a strong separation of individuals based on rank

Individualism vs. collectivism: To what

Dimensions of Culture
Masculinity vs. femininity Uncertainty avoidance

High vs. low context cultures: In some cultures, what you see is what you getthe speaker is expected to make his or her points clear and limit ambiguity

Culture & Symbols

When Kentucky Fried Chicken entered the Chinese market, to their horror they discovered that their slogan "finger lickin' good" came out as "eat your fingers off

Chinese translation Interesting Facts CultureThey also proved difficult for because when pronounced first tried Ke-kou-ke-la Coke, which took two tries to get it right. it sounded roughly like Coca-Cola. It wasn't until after thousands of signs had been printed that they discovered that the phrase means "bite the wax tadpole" or "female horse stuffed with wax", depending on the dialect. Second time around things worked out much better. After researching 40,000 Chinese characters, Coke came up with "kokou-ko-le" which translates roughly to the much more appropriate "happiness in the mouth".

Things weren't much easier for Coke's arch-rival Pepsi. When they entered the Chinese market a few years ago, the translation of their slogan "Pepsi Brings you Back to Life" was a little more literal than they intended. In Chinese, the slogan meant, "Pepsi Brings Your Ancestors Back from the Grave". But it's not just in Asian markets that soft drinks makers have problems. In Italy, a campaign for "Schweppes Tonic Water" translated the name into the much less thirst quenching "Schweppes Toilet Water". The American slogan for Salem cigarettes, "Salem Feeling Free," got translated in the Japanese market into "When smoking Salem, you feel so refreshed that your mind seems to be free and empty."

Culture Interesting Facts

Sometimes it's one word of a slogan that changes the whole meaning. When Parker Pen marketed a ballpoint pen in Mexico, its ads were supposed to say "It won't leak in your pocket and embarrass you." However, the company mistakenly thought the Spanish word "embarazar" meant embarrass. Instead the ads said "It won't leak in your pocket and make you pregnant." Foreign companies have similar problems when they enter English speaking markets. Japan's second-largest tourist agency was mystified when it expanded to English-speaking countries and began receiving requests for unusual sex tours. Upon finding out why, the owners of the Kinki Nippon Tourist Company changed its name. The company didn't change the name of all its divisions though. Visitors to Japan still have the opportunity to take a ride on the Kinki Nippon Railway.

When Braniff translated a slogan touting its upholstery, "Fly in Leather," it came out in Spanish as "Fly Naked."
Coors put its slogan, "Turn It Loose," into Spanish, where it was read as "Suffer From Diarrhea." The Dairy Association's huge success with the campaign "Got Milk?" prompted them to expand advertising to Mexico. It was soon brought to their attention the Spanish translation read "Are you lactating?" Scandinavian vacuum manufacturer Electrolux used the following in an American campaign: "Nothing sucks like an Electrolux"

Culture Interesting Facts

Clairol introduced the "Mist Stick," a curling iron, into Germany only to find out that "mist" is slang for manure.
An American T-shirt maker in Miami printed shirts for the Spanish market which promoted the Pope's visit Instead of "I Saw the Pope" (el Papa), the shirts read "I Saw the Potato" (la papa) General Motors had a perplexing problem when they introduced the Chevy Nova in South America. Despite their best efforts, they weren't selling many cars. They finally realized that in Spanish, "nova" means "it won't go". Sales improved dramatically after the car was renamed the "Caribe." Things weren't any better for Ford when they introduced the Pinto in Brazil. After watching sales go nowhere, the company learned that "Pinto" is Brazilian slang for "tiny male genitals." Ford pried the nameplates off all of the cars and substituted them with "Corcel," which means horse. Pepsodent tried to sell its toothpaste in South East Asia by emphasizing that it "whitens your teeth." They found out that the local natives chew betel nuts to blacken their teeth which they find attractive

Come alive with Pepsi

Come alive out of the grave Germany Pepsi brings your ancestors back from the grave - China