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Training and development process of SBI

Presentation By : Group 3

The steps of Training Process are as under:

Organizational Objectives and Strategies Assessment of Training Needs

Establishment of Training Goals

Devising Training Program

Implementation of Training program

Evaluation of Results

Need analysis

How is the job ought to be properly done


How the employee is doing or can do the job now

Gap between tasks performed & to be performed
Promotions (role changes/work specification) Transfers job enrichment Need identified by: Branches across India Ultimate supervisor HR Department

- Visiting faculty schemes - While performing - Performance Appraisal - Inspections

Structure of training department

Head- Assistant General Manager

Chief manager

Manager training

Manager systems

Administrative officer



Roles and Responsibilities in Training and Development

Assistant General Manager Co ordination of training program Chief Manager - assist Ass. GM

Manager Training Provides training, evaluates & monitor

assistants Manager systems manages all computer technical's Administrative officer administration, logistic Assistant other trainers

Messengers coordinates stay, food etc

Types of training
On the basis of job post several types of training programs are offered to employees. Induction or Orientation Training Job Training

Refresher Training or Retraining

Training for Promotion

The Areas of Training in which training is offered :

Technical skills

Social skills

Improving Performance
Improving Service
Training for Customers

New Technology

Fields of Training
Foreign Exchange Various type of Government Schemes for Economically backward people Agricultural Credit Corporate Credit Retail Credit, Marketing

Management of Non-Performing Assets (NPA) Various deposit schemes of the Bank Documentation (Loans), IT Skill

To whom training is given ???

New recruiters
Existing employees Before joining training

Training is given at
Apex institutions Regional learning centers

Decision - training to be provided

Apex institutions Strategic Training Units Regional learning centers (local demands)

Time spent on training

Probation officer (new recruits) - 2
years Trainee - 2 years Junior/other officer 3 weeks

(Stretch of 3 days 4 sessions/ day)

Costing of training program

Following are provided to candidate
Travelling expenditure Lodging Food Rough estimate : Rs 155 per person/ day Salary paid halting allowances

Designing training and development program

Who are the trainees? Who are the trainers
What methods and techniques?

Where to conduct the program

What are the principles of learning

What is the level of training

Methods of training
On The Job Training
hands on training

Off The Job Training

Training techniques
ON THE JOB TRAINING Coaching (hands on) OFF THE JOB TRAINING Workshops In house training Lecture Group discussion

A Supportive Training Climate

Incentives encourage employees to participate

Managers make it easy for employees to attend T and D


All facilities are provided to candidates

Paid salary & even allowance is given to candidate.

Use of new competencies is rewarded

Managers who are effective trainers are rewarded

Training and development in SBI

Non managerial personnel Technical and mechanical operations Specific job related purpose Short term

Managerial personnel Theoretical, conceptual ideas General knowledge Long term

Purpose of training evaluation

Feedback Research Control intervention

Training evaluation involved:

Formative evaluation evaluation conducted to improve the training process.

Process of training evaluation followed

Before Training During Training After Training

Techniques used for evaluation by SBI

Questionnaire ( feedback sheet )

Thank you!!!

Group discussion
Criticism from peers Participation Loyalty

Tension and enmity May hurt a member

More direct. Large no. of people can be instructed at a same time. Time factor Controlled by the instructor

Minimum active involvement Less motivation Cannot be remembered 26

Coaching method
Superior can guide the employee even though there is no management programs. Evaluation and feedback.

Coaches ability . Superiors dominance.