Vous êtes sur la page 1sur 12

DISNEYLAND AS AN

ORGANISATION
• Weber’s Bureaucracy as a means
of Organization
– Hierarchy of Authority (e.g. Social
Order )
– System of rules (e.g. Control,
Resistance, Emotional Labour )
DISNEYLAND AS AN
ORGANISATION
– Key Elements:
• Written Rights and Responsibilities
• Hierarchical Order of Authority
• Formal Appointment/ Promotion
• Expert/ Technical Training
• Fixed Monetary Salaries
• Separation of Office and Person
DISNEYLAND AS AN
ORGANISATION
• Taylorism structure
– Specific work processes & work flows
KEY ISSUES WITH
EMPLOYMENT
• HR Management
• Employment Criteria
– Full vs. Part Timer Workers
– Staff Handbook (Codes of conduct and
appearance)
– Language & Behaviour
– Apprenticeship Program
– Inflexible movement across job
• Authority/Power/Control
• Resistances & Emotional Labor
DISNEYLAND AS A
WORKPLACE
• “ The Happiest Place on Earth” self-proclaimed*
• “Once a sweeper, always a sweeper”
• Supervisors vs. Rides Operator
– Resistances tricks (Break schedules)
– Controlled Supervisions
– Encourage workers to work cohesively
• Jobs Discriminations
• Emotional labour (Revengeful instincts)
• Fusion of Work and Play
– During working hours
– After working hours
Author’s Conclusion
 4 Key Features
 Socialization
 Work Culture
 Emotion Management
 Sustained Results
Critical Thinking
• Why do you think that there are ex-employees
who still choose to return to work in
Disneyland?
• Do you think age discrimination is really
prevalent in the context?
• If you were the manager of Disneyland, how
would you manage the staff’s different
attitudes?
Critical Thinking
• Do you think Bureaucracy works in
Disneyland?
• How do you think Wilfred Bion’s theory on
Groups is true to the article? (Lec 6 – slide
10)
• How biased do you think the article was?
-End-