CHAPTER 1 INFORMATION SYSTEMS IN GLOBAL BUSINESS TODAY

TEKNOLOGI INFORMASI

The role of information systems in business today

How information systems are transforming business 2 _______________________________________________________________

Globalization opportunities
Foreign trade International communication systems Digital contents firm Internet service firm

The emerging digital firm

Digital firm: nearly all of organizations significant business relationships with customers, suppliers, and employees are digitally enabled and mediated Time shifting Space shifting

The role of information systems in business today

Strategic business objectives of information systems 3 _______________________________________________________________

Growing interdependence between a firms ability to use information technology and its ability to implement corporate strategies and achieve corporate goals

The role of information systems in business today

Strategic business objectives of information systems 4 _______________________________________________________________

1. Operational excellence
Efficiency of business operations Sample: Wal-Mart

2. New products, services, and business models

Sample: Apple iPod

3. Customers and supplier intimacy

Know your suppliers and customers

4. Improved decision making

Realtime data from marketplace

5. Competitive advantage
Sample: Dell mass customization

6. Survival
Sample: ATM

Perspectives on information systems

5 _______________________________________________________________

Information technology
Consists of all the hardware and software that a firm needs to use in order to achieve its business objectives

Perspectives on information systems

What is an information system? 6 _______________________________________________________________

Information system
Set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization Supporting decision making, coordination, control, analyze problems, visualize complex subjects, and create new products

Perspectives on information systems

What is an information system? 7 _______________________________________________________________

Data Information

Perspectives on information systems

Dimensions of information systems 8 _______________________________________________________________

Information systems literacy Computer literacy Management Information Systems

ORGANIZATIONS TECHNOLOGY

INFORMATION SYSTEMS

MANAGEMENT

Perspectives on information systems

Dimensions of information systems 9 _______________________________________________________________

Organizations
Culture: fundamental set of assumptions, values, and ways of doing things, that has been accepted by most of its members

SENIOR MANAGEMENT MIDDLE MANAGEMENT SCIENTISTS AND KNOWLEDGE WORKERS OPERATIONAL MANAGEMENT PRODUCTION AND SERVICE WORKERS DATA WORKERS

Perspectives on information systems

Dimensions of information systems 10 _______________________________________________________________

Management
Make decisions Formulate action plans Set strategy for challenges Allocate resources to coordinate work

Perspectives on information systems

Dimensions of information systems 11 _______________________________________________________________

Technology
IT infrastructure:
Computer hardware Computer software Data management technology Networking and telecommunications technology
Internet world wide web (www) Intranets Extranets

People

Perspectives on information systems

A business perspective on information systems 12 _______________________________________________________________

Information system is an important instrument for creating value for the firm Information value chain
Business Processes

Supply Enterprise Chain Management Management

Customer Management

Knowledge Management

Firm Profitability And Strategic Position

Data Collection And Storage

Transformation Dissemination Into Business Systems Planning Coordinating Controlling Modeling and Decision Making

Information Processing Activities

Management Activities

Business Value

Perspectives on information systems

Organizational capital and the right business model 13 _______________________________________________________________

Complementary assets
Assets required to derive value from a primary investment Sample: Apple iTunes

Contemporary approaches to information systems

14 _______________________________________________________________

Technical approach Behavioral approach

Technical Approaches Computer Science Operations Research

Management Science

Sociology

Psychology

Economics Behavioral Approaches

Contemporary approaches to information systems

15 _______________________________________________________________

Sociotechnical systems approach

Technology must be changed and designed in such a way as to fit organizational and individual needs