EDCS-<EDCS number>

Call Accounting and Call Detail Record Collection for UC500

Marcos Hernandez, SMB Technical Marketing Engineer December 2008

Presentation_ID

2007 Cisco Systems, Inc. All rights reserved.

Cisco Confidential

Call Accounting Options for SBCS

Call Detail Records sent to a Syslog Server

Call Detail Records sent to a Radius Server Call Detail Records sent to an FTP Server

Presentation_ID

2007 Cisco Systems, Inc. All rights reserved.

Cisco Confidential

CDRs sent to a Syslog Server

UC500 Configuration
service timestamps log datetime msec localtime ! aaa new-model aaa authentication login default none aaa accounting connection h323 start-stop radius gw-accounting syslog ! logging <LAN IP Address of the Syslog Server>

Pros:

Easy to Configure Low Cost Quick Deployment Easy to interpret (CSV format)

Cons:

Syslog works over UDP LAN deployment only No CDR backup

PSTN/VoIP

Important:
Make sure that clock settings are accurate, for proper time stamping. NTP is recommended.
Syslog Server

Presentation_ID

2007 Cisco Systems, Inc. All rights reserved.

Cisco Confidential

CDRs sent to a Radius Server

UC500 Configuration
service timestamps log datetime msec localtime ! aaa new-model aaa accounting connection h323 start-stop broadcast group radius aaa session-id common ! radius-server host <IP of RADIUS Server> radius-server vsa send accounting radius-server vsa send authentication

Pros:

More reliable accounting Vendor Specific Attributes (VSA) Customized records Specific captures can be stored in flash (templates) Multiple servers

Cons:
PSTN Internet

More configuration/customization Requires RADIUS infrastructure (typically deployed on the WAN)

Important:
RADIUS Server Syslog Server

Make sure that clock settings are accurate, for proper time stamping. NTP is recommended.

Presentation_ID

2007 Cisco Systems, Inc. All rights reserved.

Cisco Confidential

CDRs sent to a FTP Server

UC500 Configuration
service timestamps log datetime msec localtime ! gw-accounting aaa ! gw-accounting file primary ftp <FTP Server IP Address> username <username> password <password> secondary ifs flash:cdr maximum buffer-size 15 maximum retry-count 3 maximum fileclose-timer 300 maximum cdrflush-timer 245

Pros:

Easy to Configure Low Cost Quick Deployment Easy to interpret (CSV format) Reliable transport (LAN/WAN) CDRs can be backed up to flash (make sure you have enough space)

PSTN/VoIP

Cons:

CPU intensive on busy systems (timers need to be tweaked)

Important:
FTP Server

Make sure that clock settings are accurate, for proper time stamping. NTP is recommended.

Presentation_ID

2007 Cisco Systems, Inc. All rights reserved.

Cisco Confidential

Additional Information and Troubleshooting

CDR Logging Configuration with Syslog Servers and Cisco IOS Gateways
http://www.cisco.com/en/US/tech/tk1077/technologies_tech_note09186a0080094e72.shtml

Configuring RADIUS Accounting

http://www.cisco.com/en/US/docs/ios/voice/cdr/developer/guide/cdradius.html#wp1057753

Configuring File Accounting

http://www.cisco.com/en/US/docs/ios/voice/cdr/developer/guide/cdrcsv.html

For questions: www.cisco.com/go/smallbizsupport Sentinel

http://www.sentinel.com/prod_cmereports.asp

Presentation_ID

2007 Cisco Systems, Inc. All rights reserved.

Cisco Confidential

Presentation_ID

2007 Cisco Systems, Inc. All rights reserved.

Cisco Confidential