CORPORATE SOCIAL RESPONSIBILITY

DIAZ Christian, OKUPE Yewande, WANG Qian

Terminology

CSR Sustainable Development Corporate Governance

Sustainability Responsible manner

CSR Sustainability Corporate Governance Triple bottom line Ethic codes

Vision

Vision is based on 3 core principles : Human Resources Policy Suppliers Relations policy based on trust. Placing environmental & social concerns at the heart of its businesses

Widening our Making Carrefour the technological lead, preferred retailer becoming more wherever it operates competitive, expanding in growth regions, encouraging employee commitment and reducing the environmental impact of our operations

Values

Professionalism Team Spirit Innovation Responsible risk management

Respect for Customers Respect for People Respect for Shareholders Respect for the Environment Respect for Facts

Committed Caring Positive

A robust system of corporate governance

Comprehensive compliance policy

Stakeholders

Employees Suppliers Customers Shareholders Government Local communities Media NGOs

Employees Suppliers Customers Shareholders Government Environment Local communities Media NGOs

Employees Suppliers Customers Shareholders Government Franchised stores Local communities Service providers Media NGOs (social and environmental) Financial community

Stakeholder Map
Taxes Laws Goverment Parties Religion Unions NGOs Capital Church Shareholder

Organisation
Accidents
Owner Insurance Management

Banks

Social Security

Employees Workers

Suppliers

Media Families Clients Competitors Hobbies TV/Radio Internet Press

Environmental issues:

Carbon Neutrality Plan(Reduce the Group's total CO2 emissions. Paper : Reduce paper consumption, Instill the responsible use of paper (recycled and eco-label) Green IT Project: to improve the energy efficiency of the Group's IT resources and reduce its CO

Rubber tree plantations Reduce Greenhouse Gas emissions Ouro Verde Project: preserve 3,000 hectares of primary Atlantic Forest. Tire Industry Project Tire labeling Michelin Childrens Art Contest Michelin Yod Nak Kid

Paper purchasing policy: recycled wood fibers for commercial publications. Partnership with WWF to control its wood supply (sustainable managed forests). Responsible fishing: regulatory fish sizes, protecting threatened species (blue fin tuna).

Social Issues

Corporate Foundation for solidarity: 41% of which was used to combat illiteracy. Cultural Sponsorship : classical music and arts(Romania) Sports Sponsorship: French Rugby Fighting Aids and Malaria in Africa Employee Welfare

Mobility for Development Project: Cooperation with WBCSD. Youth Road Safety Global Road Safety Initiative: 7 companies, $10 million annual budget Global Road Safety Partnership: Bank and Wold Health Organization. Help to the most

Prevent childhood obesity: promote a varied diet and regular physical activity. Extending a hand to the disabled by offering jobs. Carrefour Malaysia targets a minimum of five percent which represents 400 jobs for the handicapped.

Governance issues

Suppliers relations: Map of the CSR risks of products and services Methodology to assess the CSR qualities of potential suppliers CSR rating for suppliers Supplier Audits Risk Management: Risk assessment by departments that are independent from the

Corporate Risk Committee: Analyzing risks (by units, fields of expertise and entire risk management) High Protected Risk Michelin: prevention, protection, early detection and rapid response to fire. Michelin Purchasing Code: Annual audits evaluating raw materials, environmental issues,

Managed locally (use local supplier and logistics, based on local culture and lifestyles).

Relation between brand and ESG issues

Strong Brand Corporate signature: We stand by you. Delivering value to clients Sustainable banking; seeking to take a responsibility stance. CSR approach: Through its social and environmental approach, in order to contribute to a responsible growth, both internally and externally.

Strong brand. Strong brand Corporate signature: A Guaranteeing product better way forward safety and quality delivering performance and exercising its corporate responsibility. For the public, the name is associated with safety, reliability, technology and expertise.

Positive news

Social/ Community Launched a unique scholarship program India Talent to promote professional education for students with financial constraints. Environmental/Commu nity Energy Business Gold Award winner. The first alliance between a financial institution and industry to address emission reduction management.

Social / Customers American Trucking Association (ATA) : Awarded Michelin with the 2010Good stuff Trucking Image Award . Environment, Social / Local community The only tire manufacturer in the Global 100 most sustainable corporations by the SAM Sustainable Yearbook 2009

Social / Government, local communities UN Civil Society Award: helped Colombian families to grow crops instead of cocaine.

Negative news

Governance(All Stakeholders) Biggest Fraud in financial history in 2008 A trader made a series of unauthorized transactions that ultimately cost the bank about 4.9 billion.

Environment, Social / Local communities Bulldozed a Forest Reserve in Nigeria for rubber plantations. Environment/ Government Shangai Michelin Warrior Tire Company failing to meet the environmental regulations

Social/consumers Carrefour in China faces the boycott in 2008 because the proTibet protests have interrupted the torch relay in Paris. Social/ consumers Carrefour sells the expired food in Mid Valley Mega Mall in 2010.

Risk Map

IMPACT

IMPACT

IMPACT

10 9 8 7 6 5 4 3 2 1 0

*
Social All stakeholders

10 9 8 7 6 5 4 3 2 1 0

*
Environmental Local comm

10 9 8 7 6 5 4 3 2 1 0

*
Social Customers

PROBABILITY

PROBABILITY

PROBABILITY

Recommendations

Re- evaluate their risk management strategies to implement new risk policies and ensure adherence . Develop trading and sanction control policies Stronger security systems to detect fraud.

More advertising about the CSR strategies in order to be known as a sustainable company. Increase the number of rubber plantations and in a sustainable way. Follow the environmental regulations

Media plays a really important position, so decease the negative news and make full use of advertisements. Apply deeply the customer-based principle into reality.