Power And Influence Tactics

Coercive Power
The target person complies in order to avoid punishments he or she believes are controlled by the agent.

Coercive Power
Commitment
Very Unlikely

Compliance
Possible
If used in a helpful, non-punitive way.

Resistance
Likely*
If used in a hostile or manipulative way.
* Indicates most common outcome

Reward Power
The target person complies in order to obtain rewards he or she believes are controlled by the agent.

Reward Power
Commitment
Possible
If used in a subtle, very personal way.

Compliance
Likely*
If used in a mechanical, impersonal way.

Resistance
Possible
If used in a manipulative, arrogant way.
* Indicates most common outcome

Legitimate Power
The target person complies because he or she believes the agent has the right to make the request and the target person has the obligation to comply.

 Commitment
Possible

Legitimate Power

If request is polite and very appropriate.

Compliance
Likely*
If request or order is seen as legitimate.

Resistance
Possible
If arrogant demands are made or request does not appear proper.
* Indicates most common outcome

Expert Power
The target person complies because he or she believes that the agent has special knowledge about the best way to do something.

Expert Power
Commitment
Likely*
If request is persuasive and subordinates share leaders task goals.

Compliance
Possible
If request is persuasive but subordinates are apathetic about task goals.

Resistance
Possible
If leader is arrogant and insulting, or subordinates oppose task goals.
* Indicates most common outcome

Referent Power
The target person complies because he or she admires or identifies with the agent and wants to gain the agents approval.

Referent Power
Commitment
Likely*
If request is believed to be important to leader.

Compliance
Possible
If request is perceived to be unimportant to leader.

Resistance
Possible
If request is for something that will bring hardship to leader.
* Indicates most common outcome

Influence Tactics

Rational Persuasion
The agent uses logical arguments and factual evidence to show a proposal or request is feasible and relevant for attaining important task objectives
Do your homework and get your ducks in a row.

Apprising
The agent explains how carrying out a request or supporting a proposal will benefit the target personally or help advance their professional life.
Let me tell whats in this for you.

Inspirational Appeals
The agent makes an appeal to values and ideals or seeks to arouse the target persons emotions to gain commitment for a request or a proposal.
I have a dream for you and for me

Consultation
The agent encourages the target to suggest improvements in a proposal, or to help plan an activity or change for which the target persons support and assistance are desired.
So how do you think we can make this even better?

Exchange
The agent offers an incentive, suggests an exchange of favors, or indicates willingness to reciprocate at a later time if the target will do what the agent requests.
The classic quid pro quo

Collaboration
The agent offers to provide relevant resources and assistance if the target will carry out a request or approve a proposed change.
You know with my brains and your brawn we can make this happen.

Personal Appeals
The agent asks the target to carry out a request or support a proposal out of friendship, or asks for a personal favor before saying what it is.
Will you do me a favor?

Ingratiation
The agent uses praise and flattery before or during an influence attempt or expresses confidence in the targets ability to carry out a difficult request.
One catches more flies with honey than with vinegar.

Legitimating Tactics
The agent seeks to establish the legitimacy of a request or to verify authority to make it by referring to rules, formal policies, or official documents.
It is clearly written and it has always been done this way.

Pressure
The agent uses demands, threats, frequent checking, or persistent reminders to influence the target person.
Bugging people works.

Coalition Tactics
The agent seeks the aid of others to persuade the target to do something or uses the support of others as a reason for the target to agree.
The train is coming down the track hop on or get run over.