Interviewing skills

Gopalam KB
 Types of interviews

• SELECTION INTERVIEWS
• APPRAISAL INTERVIEWS
• COUNSELING INTERVIEWS
• DISCIPLINE INTERVIEWS
• FOCUS GROUP INTERVIEWS
 BASIC PROCESSES OF
INTERVIEWING
• a special form of communication
• COMMUNICATION INFLUENCES
• Purposes of Communicating
• Motivations for Communicating
• Perceptions
• Thinking Patterns
• Language Expertise
• Body Language
• Bias
• Attitudes
• Memory
 PLANNING STRATEGIES
• Stating Your Purpose
• Preparing an Agenda
• Raising Questions
• Common Problems Associated with Asking
Questions
• Structuring the Interview
• Planning the Physical Setting
• Anticipating Problems
 CONDUCTING THE
INTERVIEW
• Establishing a Productive Climate
• Listening Analytically
• Probing Thoughtfully
• Motivating the Interviewee
• Controlling the Interview
 Keeping Control
• You are the leader and guide
• Keep to the subject
• Get to the point earlier on
• Don’t talk too much yourself
• Stick to the time allocated
 Structure of the Interview
• Opening
– Introduction & Important facts
– Purpose of the meeting
– Put the other person at ease
– Encourage relaxed, open – minded, committed
and calm discussion
– Be frank
 Structure of the Interview
• Middle
– Keep aim in mind
– Keep the discussion relevant
– Listen with attention
– Observe body language
– Make sure agenda is covered
 Structure of the Interview
• Closing
– Sum up the discussion
– Describe action decided
– Confirm the usefulness of the interview
– Avoid ending abruptly
– Close on a positive note
 Behavioral based interviewing
• best predictor of future behavior is past
behavior
• ask for specific examples and press for an
action with an outcome
• behavioral based questions
Tell me about a project that you are
particularly proud of. What was it, what was
your role and what was the outcome?
 Questions
• Yes/No type
– Check facts
– Oversimplified answers?
• Closed probe
– Restricted facts
– Interrogation?
• Open probe
– Opening the discussion
– Long answers?
 Questions
• Leading type
– Not really useful
– Limited value?
• Loaded type
– Limited use, provocative
– Suggestion?
• The prompt
– Guiding in direction
– Curtail reply?
 Question
• Probe
– More information
– Interrogation?
• Mirror
– Check message
– Alter meaning?
• What – If?
– Imaginative
– Hypothetical information?
 Selection interviews
• Attitude
• Skills
• Knowledge

• Your requirement
– Readily available?
 Selection interviews
• Unique Contributions of the Interview
• Research Perspectives
• Planning the Interview
• Managing the Interview
• Interpreting the Data
• Legal Considerations
• Overcoming Problems
 APPRAISAL INTERVIEWS
• History of Appraisals
• Objections to Appraisals
• Rational for Appraisals
• Preparation for the Evaluation
• The Feedback Interview
• Final Considerations
COUNSELING INTERVIEWS

• Differences Among Counselors

• A Basic Orientation to Counseling
• Two Basic Approaches to Counseling
Interviews
• Planning the Interview
• Conducting the Interview
• Confronting Special Problems
 DISCIPLINE INTERVIEWS
• A Positive Approach to Discipline
• Different Managerial Approaches to
Discipline
• Planning the Interaction
• Administering Discipline
• Special Problems
• The Ultimate Discipline
 FOCUS GROUP
INTERVIEWS
• Rational for Focus Group Interviewing
• Considerations in Forming a Group
• Conducting the Group Interview