Quality Management

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leaLures of CuallLy ManagemenL
PerIorms automated, high quality chart abstraction
Ior quality measures as deIined by national initiatives
Searches the patient record, analyzing data and
pinpointing relevant inIormation
Generates conclusions and pre-determines answers to
each quality initiative question
Allows users to quickly review, update and validate
chart abstractions
Available in-house or ASP
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eneflLs of CuallLy ManagemenL
ptimizes the collection, review, and reporting oI quality
metrics through automated chart abstraction
Produces consistent, reliable results
Leverages data available in your existing Health
InIormation System (HIS)
Prepares you Ior pay Ior perIormance
Allows Iocus to switch Irom measuring quality oI care to
improving quality oI care
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CuallLy deflnlLlons
CuallLy ls a predlcLable degree of
unlformlLy and dependablllLy aL low
cosL and sulLed Lo Lhe markeL(uemlng)
CuallLy ls flLness for use(!uran)
CuallLy ls Lhe (mlnlmum)loss
lmparLed by a producL Lo socleLy from
Lhe Llme Lhe producL ls
shlpped(1aguchl)
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CuallLy ls correcLlng and prevenLlng loss noL llvlng wlLh
loss(Poshln)
1he unlversally accepLed deflnlLlons of quallLy whlch ls
provlded by lSC ls as follows"quallLy ls Lhe LoLallLy of
characLerlsLlcs of an enLlLy LhaL bear on lLs ablllLy Lo
saLlsfy sLaLed and lmplled needs"
CuallLy can be quallfled as follows
performance
C CquallLy
L L LxpecLaLlons
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CnL1S Cl CuALl1?
W ln18Cuu1lCnS
CuallLy has become a prlme focus of buslness
aLLenLlon because of Lhe lmpacL lL has on
susLalned performance and cusLomer
saLlsfacLlon
W MLAnlnC
CuallLy ls deflned as Lhe flLness for use
purpose aL Lhe mosL economlcal level
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W ueflnlLlons of quallLy
W ulfferenL vlews of CuallLy
lrom Lhe user's polnL of vlew
lrom Lhe producLlon of vlew
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lLA1u8LS Cl CuALl1?
W erformance
W leaLures
W onformance
W 8ellablllLy
W uurablllLy
W Servlce
W 8esponse
W AesLheLlcs
W 8epuLaLlon
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CuALl1? CS1S
CuallLy cosL ls Lhe cosL of poor producLs or
servlces
W LLLMLn1S Cl CuALl1? CS1S
osL of revenLlon
osL of Appralsal
osL of lnLernal lallures
osL of LxLernal lallures
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CuALl1? Cn18CL(C)
1he operaLlonal Lechnlques and acLlvlLles LhaL
are used Lo fulflll Lhe requlremenLs for quallLy
!uran glves 3 sLeps of C
W LvaluaLe acLual operaLlng performance
W ompare acLual performance Lo goals
W AcL on Lhe dlfference
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CuALl1? ASSu8AnL
All Lhe planned and sysLemaLlc acLlvlLles
lmplemenLed wlLhln Lhe quallLy sysLem and
demonsLraLed as needed Lo adequaLe confldence
LhaL an enLlLy wlll fulflll Lhe requlremenLs for
quallLy
ulldlng quallLy lnLo Lhe producLs requlres Lhe
followlng
CuallLy of ueslgn
CuallLy of onformance
CuallLy of erformance
CuallLy of Servlce
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CuALl1? MC1 Cu8uS
uLMlnC'S 14 Cln1S
1reaLe a vlslon and demonsLraLe commlLmenL
2Learn Lhe new phllosophy
3undersLand lnspecLlon
4SLop maklng declslons purely on Lhe basls of cosL
3lmprove consLanLly and forever
6lnsLlLuLe Lralnlng
7lnsLlLuLe leadershlp
8urlve ouL fear
9CpLlmlze Lhe efforLs of Leams
10LllmlnaLe exhorLaLlons
11LllmlnaLe numerlcal quoLas and managemenL by ob[ecLlves
128emove barrlers Lo prlde lm workmanshlp
13Lncourage educaLlon and selflmprovemenL
141ake acLlon
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W !CSLP !u8An'S 8lnlLLSC8 CuALl1? 18lLCC?
CuallLy lannlng
CuallLy onLrol
CuallLy lmprovemenL
PlLl 8CSS?'S 8lnlLLS
CuallLy means conformance Lo requlremenLs noL elegance
1here ls no such Lhlngs as a quallLy problem
1here ls no such Lhlngs as Lhe economlcs of quallLy
1he only performance measuremenL ls Lhe consL of quallLy
1he only performance sLandard ls ZL8C uLlL1S(Zu)"
AvlLlCLnAuM'S 8lnlLLS
CuallLy Leadershlp
Modern CuallLy 1echnology
CrganlzaLlonal ommlLmenL
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kACkU ISnIkAWA
W lshlkawa conLrlbuLed wlLh Lhe followlng
W ueveloped auseLffecL ulagram or llsh one ulagram
W rovlded followlng lnformaLlon on 1CM
1CM ls baslcally LducaLlon
llndlng 8equlremenLs of a usLomer Ln masse (ln LoLallLy)
ldeal sLaLe of CuallLy (where Lhere wlll be no lnspecLlon)
8emove 8ooL auses
1CM ls 8esponslblllLy of All
W MarkeL ls enLrance and exlL of quallLy
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INICnI 1AUCnI
W 1aguchl sald any klnd of defecLlve producL released ls a loss
Lo socleLy 1hls means one should focus on quallLy Lo Lhe
closesL LargeL posslble
W 1aguchl's conLrlbuLlons lnclude Lhe followlng
W SLaLlsLlcal MeLhods
W 1he loss lmparLed by Lhe producL Lo Lhe socleLy from Lhe
Llme Lhe producL ls shlpped
W lose Lo Lhe LargeL as posslble belng wlLhln speclflcaLlon
W 1aguchl's CuallLy Loss luncLlon (uevlaLlon vs Loss)
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