WHAT IS CONFLICT ?

Conflict may be defined as a struggle or contest between people or group Conflict lead to nonproductive results, lead to quality final products. Basic principle of conflict that all conflicts cant necessarily be resolved Skills required to conflict resolution
self-awareness communication skills establishing a structure

NEED TO STUDY CONFLICT

For successful team member For better productivity For archiving team goal

HOW DO PEOPLE RESPOND TO CONFLICT ?

Get away from the conflict Respond to conflict Take on anyone who comes our way

CONFLICT ACROSS CULTURE

Individualism/collectivism Power distance. Uncertainty avoidance Masculinity/femininity (Career success/quality of life)

MANAGING CONFLICT ACROSS CULTURES

Ignore cultural differences Minimize cultural differences. Manage cultural differences

CONFLICT PROCESS:
STAGE 1 LATENT CONFLICT

STAGE 5

CONFLICT AFTERMATH

PERCEIVED CON FLICT

STAGE 2

MANIFEST CONFLICT STAGE 4

FELT CONFLICT STAGE 3

CYCLE OF CONFLICT

TYPES OF CONFLICT
Vertical conflict

Horizontal and staff conflict

Intrapersonal conflict Interpersonal conflict Intra group conflict Inter group conflict

REASONS FOR CONFLICT:

Limited resources Values, goals and priorities Poorly defined responsibilities Change

Human drives for success

Effect

Within group

Between group

Winning &losing

Positive

Distractive

More stronger norms. We us and ourselves

Cohesiveness increases

Perception of the winning group Perception of the losing group

Better ideas Rigid behavior Logical and strong outcome

Decrease in communication

No cooperation

BEST POSSIBLE SOLUTIONS:

What should we do? Rational ways to solve conflict.

Techniques for solving conflict.

REACTIONS TO CONFLICT.

.

Competition. Avoiding Accommodations. Compromising. Collaborating. Smoothing. Forcing.

MANAGING CONFLICT COMMUNICATION

Increasing intergroup contacts. Developing a superordinate goal. Restructuring the organization.

CASE STUDY
Food for a children NGO. Working in south pacific island Papua Tuyua from past 8 years . They utilized the school system. Minister of education approved involvement of school.

Problem start

Each year approval become more cumbersome

Sarah arrived as representative from FFC, to negotiate the arrangement She quickly come to opinion that they hopes for bribe

School are ready to distribute food on their own

 She send e-mail to executive committee in London requesting instructions on what she should do. The food has to be supplied within the next several days before the monsoons come.

SOLUTION
Follow the government process