DEPARTMENT OF TECHNICAL EDUCATION

ANDHRA PRADESH
Name : Raja Sekhar Koduru
Designation : Lecturer In CCP
Branch : Commercial & Computer Practice
Institute : Govt. Polytechnic For Women,
Kakinada, E.G. District
Year / Semester : 3rd Year – VI Semester
Subject : Banking II
Subject Code : CCP-604(B)
Topic : Customer Services Offered By Bank
Duration : 50 Mts.
Sub Topic : Services Offered By Bank
Teaching Aids : Power Point & Pictures
CCP604(B).19 1
Objectives:

On completion of this topic you will be able to

 Explain the changes in modern banking.

 Explain various facilities offered by the modern

banking

CCP604(B).19 2
Structure

 Known to unknown
 Customer facilities offered by Bank
 Summary
 Quiz

CCP604(B).19 3
Known to unknown

 Do you know the various services offered by

a Bank to it’s customers?

CCP604(B).19 4
Customer facilities offered by the
Bank

 List the different facilities offered by the

traditional banking system
 Cash/cheque deposit at banks
 Cash withdrawal at banks
 Issue of cheque book at banks

CCP604(B).19 5
Customer facilities offered by the
Bank….

 Issue of demand draft at banks

 Utility payments viz. LIC premiums by banks
 Account enquiry at banks
 Issue of account statement at bank

CCP604(B).19 6
Customer facilities offered by the
Bank….

Traditional Banking Vs Modern Banking

 In traditional banking, the customer has to visit the

branch of bank in person to perform the basic
banking operations viz., account enquiry, funds
transfer, cash withdrawals etc.

CCP604(B).19 7
Customer facilities offered by the Bank….

Traditional Banking Vs Modern Banking

 Modern banking enables the customer to perform

the basic transactions by sitting at their office or at
homes through personal computer or Laptop.

CCP604(B).19 8
2.0 CUSTOMER FACILITIES
OFFERED BY THE BANK….

 The information technology

has revolutionized various
aspects of our life.

 The world at large is rapidly

entering into the ‘Net Age’.

CCP604(B).19 9
Customer facilities offered by the Bank….
 Internet or simply ‘Net’ is an inter connection of
computer communication networks covering the
whole world.

 The growth and expansion of internet and

Information Technology have facilitated the
emergence of E-Commerce (Electronic
Commerce)

CCP604(B).19 10
Customer facilities offered by the Bank….

 E-Commerce, or Electronic Commerce, is a

general term for any type of business or
commercial transaction that involves the transfer of
information across the internet
 This covers almost all types of business like
consumer – based retail site, music sites where
you can purchase music CDs, services between
corporations etc

CCP604(B).19 11
Customer facilities offered by the Bank….
 Electronic Commerce has expanded rapidly over
the past five years without any doubts and it is
going to continue too…..

 E-Commerce essentially is the paperless exchange

of business information spread through Internet.

CCP604(B).19 12
Customer facilities offered by the Bank….

 When the business and commerce tend to be on

the electronic modes, banking can never remain
isolated

 Hence, the traditional banking changed to

E-Banking..

CCP604(B).19 13
Customer facilities offered by the Bank….
 E-Banking implies performing basic banking
transactions by customers round the clock
globally through Electronic Media

 With E-Banking, traditional banking gets

converted into a click and portal model

CCP604(B).19 14
Customer facilities offered by the Bank….
 The Indian banking system has witnessed a
significant transformation in recent years.
 The commercial banks have been adopting
several innovative methods in application of new
techniques.
 New methods and novel schemes with a view to
provide better services to their customers.

CCP604(B).19 15
Customer facilities offered by the Bank….

 In addition, the banks have introduced many

innovative schemes from time to time. They
include:
 Electronic Banking (E-Banking)
 Banking operation carried out through
electronic devices such as computers.
 Online banking
 Banking transactions carried out through
internet
CCP604(B).19 16
Customer facilities offered by the Bank….
 Off-shore banking/Overseas Banking
 Transactions carried out over internet from
foreign countries
 ATM (AUTOMATED TELLER MACHINE)
 Enables the customer to withdraw money round
the clock
 Credit cards
 Enables instant credit to the customer

CCP604(B).19 17
Customer facilities offered by the Bank….
 Debit Card:
 Enables the customer to withdraw money from
his account through ATM

 Smart Card:
 Enable the customer to store value – can be
used as electronic purse.

CCP604(B).19 18
Customer facilities offered by the Bank….
 Tele Banking/Telephone Banking
 Enables the customer to transact some
banking transactions over telephone (landline)

 Mobile Banking
 Enables the customer to transact some
banking transactions over mobile (cell) phone

CCP604(B).19 19
Customer facilities offered by the Bank….

 EFT (ELECTRONIC FUND TRANSFER)

 Enables the customer to transfer funds from
one bank to another bank instantly

 ECS (Electronic Clearing System)

 Enables automatic debit or credit to a
customer’s account

CCP604(B).19 20
Summary

 Banking in India has been undergoing several

changes in the last decade of the last century.
 Electronic Banking has undergone a complete
revolution.

CCP604(B).19 21
Summary

 In modern banking the customer need not go

to the bank for availing facilities offered by the
bank
 He can avail the facilities round the clock,
from his officer or home, even from foreign
country at his convenient time.

CCP604(B).19 22
Quiz

Expand the following terms:

2. ATM
 Automated Teller Machine
4. ECS
 Electronic Clearing System
6. EFT
 Electronic Fund Transfer

CCP604(B).19 23
Assignment

2. Briefly explain the evolution of electronic

banking.(4 marks)
3. List various types of services offered by the
modern banks to their customer. (4 marks)

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