Learning Support Center

Tutor Training, Level I Seminar 4

http://www.pvc.maricopa.edu/lsc/staff/training/level_I.htm

Internationally Certified Tutor Training Program through College Reading & Learning Association

PVCC Tutor Training Level 1, Seminar 4

Presentation 2: Dealing with Change

Presentation 1: Listening skillsand guiding students to

choose greater Personal responsibility

Presentation 2: Model for Dealing with change Presentation 3: Diversity and students with Special Needs

Four Stages of Change

Adapted from a workshop Managing the Human Side of Change Dennis Jaffe & Cynthia Scott, May 8, 1992, PVCC

Four Stages of Change

Internal Aspects of Change

External Aspects of Change

Negative Sides of Change

Four Stages of Change

Positive Sides of Change

Four Stages of Change

Internal Aspects of Change

Positive Sides of Change

Negative Sides of Change

External Aspects of Change

Four Stages of Change

Internal Aspects of Change

Negative Sides of Change

1. DENIAL Avoidance Living in past It didnt really happen It will pass Not here, not to me Its all a joke

Four Stages of Change

Negative Sides of Change

2. RESISTANCE Externalization Complaining Knows change will make things worse Low Productivity Sickness Victimized Blaming Isolation

External Aspects of Change

Four Stages of Change

Positive Sides of Change

3. EXPLORATION Chaos Lack of direction Testing new possibilities Feeling way Questioning Excitement

External Aspects of Change

Four Stages of Change

Internal Aspects of Change

Positive Sides of Change

4. ACCEPTANCE Commitment Internalization New balance and understanding Focused, direction Able to team again High productivity

Four Stages of Change

Internal Aspects of Change

Positive Sides of Change

Negative Sides of Change

4. ACCEPTANCE

1. DENIAL

3. 2. EXPLORATION RESISTANCE

External Aspects of Change

Four Stages of Change

Internal Aspects of Change

Positive Sides of Change

4. ACCEPTANCE Commitment Internalization New balance and understanding Focused, direction Able to team again High productivity 3. EXPLORATION Chaos Lack of direction Testing new possibilities Feeling way Questioning Excitement

1. DENIAL Avoidance Living in past It didnt really happen It will pass Not here, not to me Its all a joke

Negative Sides of Change

2. RESISTANCE Externalization Complaining Knows change will make things worse Low Productivity Sickness Victimized Blaming Isolation

External Aspects of Change

Four Stages of Change

4. ACCEPTANCE Commitment Internalization New balance and understanding Focused, direction Able to team again High productivity 3. EXPLORATION Chaos Lack of direction Testing new possibilities Feeling way Questioning Excitement
Adapted from a workshop Managing the Human Side of Change Dennis Jaffe & Cynthia Scott, May 8, 1992, PVCC

1. DENIAL Avoidance Living in past It didnt really happen It will pass Not here, not to me Its all a joke

2. RESISTANCE Externalization Complaining Knows change will make things worse Low Productivity Sickness Victimized Blaming Isolation