EX - 1

Conflict is not necessarily a bad thing.

In many ways it is the source of
creative tension which leads an
organization to a more balanced, more
challenging future. Do you agree to
this? What does really happen when
groups are formed?
 EX - 2

Are size and complexity related in

organizations? Explain.
 EX - 3
A supervisor, to exhibit true leadership
over his subordinates, is virtually
impossible in a business setting. This is
so because the needs and values of the
subordinates are not only different from,
but often conflict with the needs and
values of the organization which the
supervisor must seek to satisfy. Do you
agree? Discuss.
 EX - 4
"Continually amazed" said a national sales
manager of a company selling office
equipment, "at the failure of many
outstanding salesman to become effective
leaders when appointed to branch
management posts". A good salesman has
very little power over customers. He makes
his sales with good products and the
attributes of a leader. Why can't he use
those same attributes to lead his branch
when we put him in charge?". What do you
think of this observation?
 EX - 5

In deciding on compensation which of

the three factors would you
subscribe and why?
c) What management is willing to pay
d) What management is able to pay
e) What management is required to pay
 EX - 6

Would a highly successful football

coach have the necessary skills to
make an effective bank President?
 EX - 7

Recently, an employee of an industrial firm

received a severe electric shock while
performing a job in the field. A paramedic team
that was rushed to the scene administered
artificial respiration, but en route to the hospital
emergency center, the patient lost his vital
signs. Upon arrival at the hospital, he was
pronounced dead and his body was "released
to the morgue", which was the common
hospital terminology used.
 EX – 7 contd.
In all the excitement of the accident, no one
had called the employee's spouse, who heard
about the accident shortly after it happened.
When she called the company, the company
spokesperson indicated that he knew nothing
of the accident. Quickly investigating, he
placed a call to the hospital and learned the
employee's status. He then called the
employee's wife and indicated to her that her
husband was apparently in good shape, as a
hospital spokesperson said that he had
apparently been "released". How did this
miscommunication occur? Upon whom would
you place blame? Why?
 EX - 8
Mark Johnson, President and Chief Executive
of ABC National Bank, was worried about his
two Chief Executive Officers, Jim Smith and
Jackie Jones, who were barely speaking to
each other. The two officers' antagonistic
behaviour towards one another was
beginning to affect morale and the bank's
effectiveness. Personnel throughout the bank
were choosing sides, and even some bank
customers were aware of the conflict.
 EX – 8 contd.
Three months earlier, Mark had called Jim
and Jackie into his office and requested that
they settle their differences and work more
effectively together. Unfortunately, Mark's
request had not been heeded, and more
decisive action must now be taken.
What is your view?
What do you see as some alternative ways
Mark Johnson could proceed in dealing with
the conflict between Jim and Jackie? What
do you think would be the best alternative?
 EX - 9

To err is human. To forgive is not

company policy.
Do you agree to this as a Chief
Executive? Would your answer be
different if you are a first level
manager?
 EX - 10

Managers are basically opposed to

planning. They say it takes too much
time, methods used are mysterious,
future is unpredictable.
React to this statement.
 EX. 11
An associate professor was satisfied
with her status and income even though
she knew that she could receive a
higher salary elsewhere. This fact did
not bother her because the cost of living
was much lower in the small university
community where she lived, the lifestyle
and quality of life were attractive and
she was making contributions to her
field through publications.
 EX.11 CONTD.

Things were fine until she heard another

associate professor was earning a much
higher salary than she was. She was
greatly upset because she considered
herself a much better teacher and had
contributed more to her field in
publications than he had.
She left the University – Why?
 EX. 12
“ I want you to imagine that each of you is
one of a pair of thieves. You have been
arrested for burglary and put into separate
cells. The police officer comes in to you
and says “your friend has not yet
confessed. But I am nevertheless
prepared to make you an offer. If you
confess and help me to convict him then I
will ensure you get a light sentence. No
more than seven days. I reckon he will get
five years, though.”
 EX.12 CONTD.
You ask “ what happens if both of us
confess?”

The police officer explains that you will

both get a year in prison.

You then ask “but what if neither of us

confesses?”
 EX.12 CONTD.

The Police officer says, “well, to be frank

with you, in that case I do not have
enough evidence to convict either of you
for burglary, and will have to charge you
with breaking and entering – a month in
prison each.”
 CONFESS CONFESS Thief B DON’T CONFESS

A A
1 YEAR 7 DAYS
1 YEAR 5 YEARS
Thief A

B B

A A
1 MONTH
DON’T CONFESS

5 YEARS
7 DAYS 1 MONTH
B B
 Ex. 13
An engineer stated “My job is so
complex and dynamic that it is virtually
impossible to find criteria for assessing
performance”. What do you think about
this claim? Why?
 Ex. 14

Is drug testing an invasion of a

person’s right to privacy? React.
 Ex. 15

“Mutually beneficial supplier relationship”

– how can what benefits the supplier
benefits the organization?
 Ex. 16

What is D.S.S ?. Give an example.

 Ex. 17

Unfreeze freeze refreeze ? Explain

which is most difficult.
 Ex. 18

Comment on Flexi time approach – the

negative factors
 Ex. 19

“The best way to make sure that

something gets done is to put two
people in charge instead of one”. React
to this.
 Ex. 20

Can you think back of a situation in

which you were reluctant to delegate
authority to someone else? The person
may have been your friend, a younger
brother or sister. Why were you
reluctant?
 Ex. 21

Would you recommend delegating of

authority in the design department of
an automobile company? If yes, how?
 Ex. 22

Principle of EEO (Equal Employment

Opportunity) can be used for hiring,
wage fixation but not for promotions.
React.
 Ex. 23

“Promotion from within is the Gospel at

3M”. Can this be used across all
companies?
 Ex. 24

Which of the two would be better?

Decisions made by groups such as
committees/ task forces or decisions
made by one person. Give the Pros and
Cons.
 Ex. 25

What is the meaning of synergy?

 Ex. 26

One Manager says, that he finds

procrastination to be a big help in his
decision making. Do you agree or
disagree? Why?
 Ex. 27

Do you feel that lower level managers

in organizations with flat structures are
more satisfied than their counterparts
in organizations with tall steep
structures? If so, why?
 Ex. 28

Responsibility and Accountability can’t

be delegated – Do you agree?
 Ex. 29

What do you think is the relationship

between performance, ability and
motivation?
 Ex. 30
Sometimes, we find that there is a
conflict between subordinates’
expectations of a leader and the
leaders’ expectation of a subordinate.

How can an effective leader deal with

these sometimes conflicting
expectations? Whose expectations
should prevail?
 Ex. 31

Do Organizations really need managers?

 Ex. 32

What would you say is the Process of

Management?
 Ex. 33
A Supervisor with a large paper company shocked his
associates at a management development
programme when he said that he did not know how to
operate a front end loader, a skidder, or even a chain
saw, all of which were equipment used by his
employees. “What is important to me as a Manager”,
he stated “is that I understand what results each of
these process of equipment can get for me?
 Ex. 33 Contd

“How do you go about training new employees if you don’t

know the equipment” he was asked.
He replied “I have my senior people break them in, that is their
job”.
What is your view?

Do you agree with the Supervisor? Why? Why not? How much
technical knowledge should a Manager have? Should Kirkland,
as hospital administrator know how to perform lab work?
Understand surgery? Be familiar with computers and pricing of
services
 Ex. 34

Reflect for a moment on your own

career. Give an example of some of
your own short, intermediate and long
range plans. Which of the three types
of plans are people least likely to have
a clear future? Why?
 Ex.35

What normally comes to your mind when

you hear the word “budgeting”?
 Ex.36

Managers are basically opposed to

planning. They say it takes too much
time, methods used are mysterious and
future is unpredictable. React to this
statement.
 Ex.37

What is differential rate system?

 EX.38

Do you think a small business or a

large one is more likely to survive and
prosper with a “profit at all costs”
objective? What according to you
should be the emphasis?
 Ex.39
Conflict is not necessarily a bad thing.
In many ways it is the source or
creative tension which leads an
organization to a more balanced, more
challenging future. Do you agree to
this? What does really happen when
groups are formed?
 Ex.40

Do you do anything basically different

when you do an entry interview and an
exit interview.
 EX.41

Do you thing management theory will

ever be as precise as theories in the
fields of Physics, Chemistry,
Astronomy? Why or why not?
 Ex.42

Are size and complexity related in

organizations? Explain.
 Ex.43
A supervisor to exhibit true leadership
over his subordinates is virtually
impossible in a business setting. This
is so because the needs and values of
the subordinates are not only different
from, but often conflict with the needs
and values of the organization which
the supervisor must seek to satisfy".
Do you agree? Discuss.
 Ex.44

Write two specific measurable

objectives you can establish for your
college work before the Academic year
ends.
 Ex.45

Differentiate between chain of command

and unity of command.
 Ex.46

There are two ways in which a

subordinate can resist all authority one
by quitting and the other by refusing to
perform. Is there a third?
 Ex.47

A supervisor who reported to you had

excellent managerial potential but
refuses to delegate. What steps would
you take?
 Ex.48

A recruiter says’ I place heaviest weight

on grades. They are the equivalent of
on the job performance and the best
indicator of a person’s future success.
Do you agree? Why?
Thank You