P RESENTED

BY

J YOTI R ANA 23, A.V.SIDDARTH 43 A KSHAT A RORA 31 , V IKAS S HARMA 29 R ANDHIR M ANKOTIA 26

EBAY S ITE I NFORMATION

eBay Inc - An American internet consumer-toconsumer corporation:

that manages eBay.com, an online auction and shopping website

in which people and businesses

buy and sell a broad variety of goods and services worldwide.

EBAY S ITE I NFORMATION

The world's largest online marketplace with 97 million active users (as of Q2 2011) In 2010, the total value of goods sold on eBay : $62 billion more than $2,000 every second !

EBAY S ITE I NFORMATION

Payment systems include PayPal, Paymate, ProPay, and Moneybookers. eBay Prohibited and Restricted Items policy

EBAY S ITE I NFORMATION

FABRICATED!! - eBay was founded to help Omidyar's fiance trade Pez candy dispensers
PR manager in 1997 to interest the media ! REVEALED in Adam Cohen's 2002 book, The Perfect Store, and confirmed by eBay

EBAY S ITE I NFORMATION

Chris Agarpao :first employee

Jeffrey Skoll : first president of the company in 1996 public on September 21, 1998

eBay's target share price of $18

the price went to $53.50 on the first day of trading.

EBAY S ITE I NFORMATION

H O R I Z O N TA L I N T E G R AT I O N S T R AT E G Y

Feb 2002 purchased Ibazar, European auction web

Oct 14, 2002 Bought PayPal Dec 20, 2010, acquired German online shopping club, brands4friends.de

EBAY S ITE I NFORMATION

eBay US and eBay UK allow users to trade using local currency
Software developers can create applications that integrate with eBay through the eBay API by joining the eBay Developers Program. eBay Pulse: provides information about popular search terms, trends, and most-watched items

Best of eBay : a specialty site for finding the mostunusual items on the eBay site

W ORK S YSTEM F RAMEWORK

B USINESS P ROCESS

Sellers

eBay Portal
Auctioning Selling

Buyers
Selection Payment Secure Transection(PayPal, Debit Credit Card) EMI

Logistics
Final Destination (Buyer)

Post on eBay

EBAY

B USINESS P ROCESS

Searching & researching Bidding & buying

Selling & seller fees

Payment & shipping Feedback

PAYMENT M ETHODS

Online Payment Methods (PaisaPay)

Online Bank Transfer Credit Card Debit Card Cash Card Offline Payment Methods PaisaPay Cash on Delivery Cheques Demand Draft

IT I NFRASTRUCTURE

S ELLER P ROCESS IN E B AY

Become an eBay seller. Prepare to sell your item. List your item for sale.

Manage your listing.

Complete the sale.

B IDDING P ROCESS

Automatic bidding system: Bid increments: Bid safely

C ASE S TUDY

Started in 1995, to auction collectibles. Ebay had in2000,

15.8 mn users Had over 4 mn auctions Its revenues were over $97.4 mn

No inventory held
Acts as an intermediary

T HE

PROCESS

Registration Description of item Buyers participation Contractual obligation for the buyer

P ROBLEMS & S OLUTIONS

Trust Issues Feedback Form Insurance upto $200 Identity verification by both buyer and seller 24 hour outage policy

Fraud however exists in various ways. Eg Price boosting