Organizational Behavior

Values, Attitude & Job Satisfaction

By Team South West Airline Sairam, Rakesh, Pratik, Daniel, Mayank

Values
Values: Belief of a person in which he has his emotional thoughts. Be it positive or negative the end state is essential. Value system: A hierarchy based on rankings of an individuals values, in terms of their intensity.

Types of values
Terminal values: The goals that a person would like to achieve in his/her lifetime. Instrumental values: Modes of behavior to achieve Terminal values.

Terminal values
A comfortable life Free of war and conflicts Family security Mature love Pleasure True friendship Wisdom Social recognition Equality

Instrumental values
Ambitions Broad-minded Cleanliness Honest Independent Obedient Self-controlled Polite Logical Helpful Forgiving Courageous Cheerfull

Work values in todays workforce

Values and behavior

Ethical climate in the Organization depends on the Ethical values and behavior of the Leaders.

Hofstedes Framework for Assessing Cultures

Power distance Collectivism Individualism Quantity of life Quality of life Uncertainty avoidance Long-term Orientation Short-term Orientation

Attitude
Attitudes: Tendency to respond positively or negatively towards a certain Idea, object and situation.
Cognitive component of attitude: The opinion or belief segment of an attitude. Affective component: Emotional or feeling segment of an attitude. Behavioral component: An intention to behave in certain way towards someone/something.

Types of attitude
Job involvement: Active participation in particular job and considering performance important to self worth. Organizational commitment: It is his/her psychological commitment towards the organization and It is employees attachment to the organization.

Measuring the A-B relationship

Research indicates that the Attitudes (A) significantly predict Behavior (B) when moderating variables are taken into account.

Moderating Variables: Importance of attitude. Specificity of the attitude. Accessibility of the attitude. Social pressures on the individual. Direct experience with attitude.

Types of organizations commitment

Affective: Very affectively committed to the organization. Normative: Give and take relationship with the organization. Continuous: He/she committed to the organization because they have to other option.

Job Satisfaction
Job Satisfaction describes how content is an individual with his/her job. Measuring job satisfaction: Single global rating Summation score Decline attributes to: Pressure to increase productivity. Less control over work.

Responses to job satisfaction

How employees Express Dissatisfaction

Exit: Dissatisfaction expressed through behavior directed towards leaving the organization. Loyalty: Dissatisfaction expressed by waiting for conditions to improve. Voice: Dissatisfaction expressed through active and constructive attempts to improve conditions. Neglect: Dissatisfaction expressed through allowing conditions to worsen

Job satisfaction and OCB Satisfaction and Organizational Citizenship (OCB): Satisfied employees who feel that they are treated well by the organization are more willing to behave in such a way that they go beyond their job profile.

Project on Job Satisfaction

Job_Satisfaction_By_Southwest_Airline.pdf

Thank you