WELCOME TO OUR PRESENTATION

A Study of Job Analysis and Design of Grameen phone Bangladesh.

Prepared for Mr. Saeed Alamgir Jafar Professor IBA

Prepared by Sajia Afrin (RQ 05) Amani Rahman (RQ 28) Neamah Islam (RQ 37) Rukshana Akhter (RQ 40) Umme Aiman Tasnim (RQ 42) Group 8 Batch- BBA 17, Section: A

Objectives of the Report

Objectives of the Repot

To

determine the job analysis and design techniques used by Grameenphone Bangladesh.
To

evaluate the effectiveness of Grameenphones job analysis and design techniques.

To

provide possible recommendations on ways to improve each firms job analysis and design techniques

Research Methodology

Research Methodology
Primary Sources Questionnaire Secondary Sources Journals Research Papers Internet

Limitations

Limitations
Only

one official from from the company was interviewed.

Difficult

to contact HR managers due to their work schedules.

Hesitant

to provide information due to their confidential nature.

Difficult

to assess reliability as based mainly on interviews.

Job Analysis and Design

Job Analysis: Importance & Purpose

Primary task for setting a baseline for each job Enables HR professionals to effectively manage

job-related activities Systematic approach to defining the job role, description, requirements, responsibilities, evaluation, etc. Legal validation of employment decisions Defines duties & tasks Identifies reporting relationships Basis for determining relative worth of jobs Identifies redundancy

Job Design

Refers to the way that a set of tasks, or an entire job, is organized Takes into account factors that affect the work Organizes the content and tasks to improve the efficiency of the business and improve employee satisfaction

Job design involves administrative areas such as: 1. Job rotation 2. Job enlargement 3. Task/machine pacing 4. Work breaks and working hours

Company Background

Company Background
Grameenphone

started its journey with the Village Phone program: a pioneering initiative to empower rural women of Bangladesh. The name Grameenphone translates to Rural phone Grameenphone is the largest cellular operator in the country with more than 32 million subscribers as of October 2011. It is a jointventure enterprise between Telenor and Grameen Telecom Corporation Telenor, the largest telecommunications company in Norway, owns 55.8% shares of Grameenphone. Grameenphone was the first company to introduce GSM technology in Bangladesh. It alsoestablished the first 24-hour Call Center to support its subscribers. Grameenphone started operations on March 26, 1997 the Independence Day in Bangladesh.

Research Findings

Job Analysis Process in Grameenphone

1.

Data Collection Methods

Research Findings

Grameenphone uses a combination of the following methods:

The

jury of experts method

The questionnaire method a. Functional Job Analysis (FJA) b. Position Analysis Questionnaire (PAQ)
The

Critical Incident Technique (CIT) method

Job Analysis Process in Grameenphone

2.

Job Descriptions

Research Findings

Prepared after compiling whole job duties, responsibility grades, work units and placement based on its job classifications and skill levels required by each job Contains:
Job

summary

Job
Skill

duties
factors conditions

Working

Job Analysis Process in Grameenphone

3.

Job Specifications
Role profile Merits Academic qualifications Experience requirements (where applicable) Additional skill requirements

Research Findings

4.

Job Standards
Job standards that are used in the Telecom Industry are mostly industry standards

Job Analysis Process in Grameenphone

Research Findings

Elements of Job Design:

Grameenphone considers the following elements when designing jobs:
i. ii. iii.

Work Environment and Ergonomics Behavior of employees External Environment

Recommendations

Recommendations
Redesigning

jobs according to rapid changes in technology, organizational downsizing, or reengineering

Removing

specifications not related to job success as they may be violating the law
Updating

job descriptions as job duties or specifications change

Recommendations
Taking

note of issues that influence a future-oriented or a competency-based job analysis and incorporating them into the analysis
Minimizing

non-value added activities from

every job
Incorporating

the concept of time management by building time percentages into the companys job descriptions.

THANK YOU