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CHAPTER TEN OVERVIEW

Chapter 10
SECTION 10.1 - ENTERPRISE RESOURCE PLANNING
Enterprise Resource Planning Core ERP Components Extended ERP Components Integrating SCM, CRM, and ERP

Measuring ERP Success


Choosing ERP Software

SECTION 10.2 COLLABORATION SYSTEMS


Teams, Partnerships, and Alliances

Collaboration Systems
Knowledge Management Systems Content Management Systems Workflow Management Systems Groupware Systems
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ENTERPRISE RESOURCE PLANNING


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Reasons ERP systems are powerful tools


ERP is a logical solution to incompatible

applications ERP addresses global information sharing and reporting ERP avoids the pain and expense of fixing legacy systems

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THE HEART OF ERP


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At the heart of all ERP systems is a database

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THE EVOLUTION OF ERP


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CORE AND EXTENDED ERP COMPONENTS


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INTEGRATION TOOLS
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Many companies purchase modules from an ERP vendor,

an SCM vendor, and a CRM vendor and must integrate the different modules together
Middleware Enterprise application integration (EAI) middleware

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MEASURING ERP SUCCESS


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Balanced scorecard enables organizations

to clarify their vision and strategy and translate them into action
Balanced scorecard views the organization

from four perspectives


Learning and growth Internal business process Customer Financial
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CHOOSING ERP SOFTWARE


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Successful ERP projects share 3 attributes


1.

Overall fit
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Off the rack Off the rack and tailored to fit Custom made Successful companies spend up to 10 percent of the project budget on a business analysis A plan is needed to monitor the quality, objectives, and timelines
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2.

Proper business analysis


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3.

Solid implementation plans


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TEAMS, PARTNERSHIPS, AND ALLIANCES


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Collaboration system supports the work of teams by

facilitating the sharing and flow of information

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KNOWLEDGE MANAGEMENT SYSTEMS


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Knowledge management (KM) capturing, classifying, evaluating, retrieving, and sharing information assets that provides context for effective decisions and actions Intellectual and knowledge-based assets categories: Explicit knowledge and Tacit knowledge Best practices for transferring or recreating tacit knowledge: Shadowing and Joint problem solving
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KNOWLEDGE MANAGEMENT SYSTEMS


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Knowledge management systems include:

Knowledge repositories (databases); Expertise tools; E-learning applications; Discussion and chat technologies; Search and data mining tools

Finding out how information flows through an organization

Social networking analysis (SNA) a process of mapping a groups contacts (whether personal or professional) to identify who knows whom and who works with whom
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CONTENT MANAGEMENT SYSTEMS


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Content management system (CMS) provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
CMS marketplace includes:

Document management system (DMS) Digital asset management system (DAM) Web content management system (WCM)

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WORKFLOW MANAGEMENT SYSTEMS


Chapter 10

Workflow management system facilitates the automation and management of business processes and controls the movement of work through the business process Messaging-based workflow system sends work assignments through an e-mail system Database-based workflow system stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document
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GROUPWARE SYSTEMS
Chapter 10

Groupware supports team interactions

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