CIOs Role in a Business

2008 Wipro Ltd - Confidential

Interesting and true

An EIU survey of 667 senior executives clearly shows executive managements desire for CIOs to take on greater strategic roles But only 30 percent of senior executives in the EIU survey believed that CIOs will lead in business model innovations. The Boston Consulting Group (2010), 72 percent of executives list innovation as a top priority, the highest percentage since it began conducting the annual research. The same study shows that those who focus on innovation enjoy up to a six-fold advantage on total shareholder return versus their industry peers Less than 10% of the CEOs of FTSE 100 have an IT background

2008 Wipro Ltd - Confidential

CIO in transition
Stricter Compliance price & margin erosion Shrinking markets

competitive pressures

Where is the growth

Volatile markets

Differentiate & stay ahead

Finding new marketswhere are the gaps Launch new products & services Understand the customer Variabalize the inputs

The common thread is Information & Technology

CIO is in a unique position with an end to end view- seize the opportunity
3 2008 Wipro Ltd -- Confidential Confidential 2011 Wipro Ltd

CIO Inward to outward focus

1 2 3 4 5

Managing technology infrastructure and operations is becoming non strategic

Operations to strategy

Run projects with clear business impact

Embrace shifts in technology- Cloud, Mobility, social media

Innovate

Use early adoption to create competitive differentiation

Explore new business models

Leverage process and technology for disruptive biz models

Change agent

Champion and sell new initiatives to the Board

Business is more dependent on IT than ever before

CIO is everywhere, setting the agenda and driving strategy while running operations.
2008 Wipro Ltd - Confidential

Transformational Outsourcing for a leading Telecom Operator in India

Client Profile
Fastest growing telecom operator in India and is on the verge of becoming a Pan-India player., having received its licenses to operate 2G and EDGE services.

Business Challenges
Launch enable with rich and efficient customer experience in a very aggressive timeline. No precedence of integration between technology stacks chosen. Old Systems with limited scalability and disparate IT support processes inherited through M&As. Few Basic Metrics to measure performance of IT.

Project Scope
End to End IT Partner to transform IT provides capability and flexibility for future growth. Managed Operations for 9 Yrs. End-to-end OSS/ BSS solution. Billing Support and maintenance Infrastructure Management Data Centre Consolidation, provisioning and Operations Reduce Total Cos of ownership.

Wipro Solution
Siebel (CRM), Telarix (Interconnect), Intec (Mediation), Intense (Bill Formatter), Kenan (Billing), SAP (ERP), Subex (Fraud), ASAP (Activation), Oracle / Volantis (SDP), HP Suite (EMS), Microsoft (Portal), Documentum (Document Management), Teradata / Netezza & BO (BIDW), Oracle FMW (EAI) OSS/ BSS integration with network for Activation, Charging and Service Assurance

Business Benefits
E2E IT and Operations ownership allowing customer to focus on GTM Pre-paid and post paid service rollout (voice and data) through zero touch provisioning (RA to SIT completed in 5 months) Defined L1, L2 and L3 business processes for customer facing activities.

BAU, Consolidation & Transformation, Migration & Rollouts, New Services

5 2009 Wipro Ltd - Confidential

Thank You
Ramachandra Yadavilli GM & Business Head - Africa Operations +254-704595853 ramachandra.yadavilli@wipro.com

From the first day in dealing with Wipro, theres been nothing but quality character ,highest integrity, highest quality work. As a supplier, you wouldnt find a higher quality partner Jack Welch

May 3, 2012

2011 Wipro Ltd - Confidential 2008