CROSS-CULTURAL REPORT

VIEWS AND CUSTOMES OF THE JAPANESE BUSINESS ENVIRONMENT MANAGEMENT 6910

Joseph R. Doti Hawaii Pacific University Dr. Dan Flood Management 6910

Agenda

Executive summary

Brief Introduction to the culture of Japan The importance of relationship building Customary greetings and introductions Business attire in the Japanese culture Mannerisms in the Japanese culture Communication style of the Japanese Conclusion Summary Appendix A Appendix B

The Enterprise (Company description) Mission Statement Purpose of Report

Executive Summary
MISSION STATEMENT
To provide the highest quality information technology products and services, while maintaining a competitive edge in cloud computing and I.T. support.

THE ENTERPRISE

I.T. Innovations is a national forerunner in the industry of information technology. Offering various software applications in cloud computing and an expert arsenal of 900 employees trained in exceeding all customer needs for a variety of computer, server, and software issues.

PURPOSE of REPORT

The Japanese business market has become increasingly enticing over the years for I.T. innovations to expand its operations overseas. With a consistent rise in industrialization, country population growth, and economic prosperity- Japan poses a lucrative business venture that will increase recognition and revenue of the firm in 2012 and more so, the possibility for I.T. Innovations to become a top industry leader within the business sector.

Introduction to the culture of Japan

Population of Japan estimated at 125 million people Chain of over 6,800 islands Country experiences consistent economic, industrialization, and population growth Inhabitants still somewhat receptive to outsiders, but outlook to foreign business is increasing

Relationship building in Japan

Japanese value getting to know each other on a personal level

Social life Family Education Sincerity Compatibility Trustworthiness

Three qualities of communication

Customary Greetings and Introductions

The importance of a bow (the handshake of the Japanese) The Meishi or exchange of business cards

Business cards are a reflection of self

Introduction by name, companys name or even status in company

Business Attire in the Japanese Environment

Men usually wear dark conservative clothes, while women wear the same but very little emphasis on accessories

Dress to impress

Casual dress is never permitted!

Mannerisms in the Japanese Culture

Acknowledge the differences of the Japanese culture in comparison to the American culture Improper or seen as rude in the Japanese culture to:

Blow your nose in public Display money (money is usually passed in a disclosed way from person to person) Pat a Japanese man on the back or shoulder Make derogatory remarks about another business or any person

Communication in the Japanese Culture

Japanese are implicit communicators

Believe others are well informed of topic being discussed The importance of rank in communication

Individuals of the same position should communicate

The use of non-verbal communication The decision making process

Individual vs. group consensus

Conclusion

Research and acknowledgement make for perfect implementation The success of I.T Innovations in the Japanese market relies on understanding and embracing key differences Successful integration into the Japanese business market will lead to increased company success

Agenda

Executive summary

Brief Introduction to the culture of Japan The importance of relationship building Customary greetings and introductions Business attire in the Japanese culture Mannerisms in the Japanese culture Communication style of the Japanese Conclusion Summary Appendix A Appendix B

The Enterprise (Company description) Mission Statement Purpose of Report

Appendix A
Summary of Financial Information 2010-2011 & 2012 (Proposed)
FINANCIAL HISTORY OF I.T. INNOVATIONS 2010 2011 2012 (PROPOSED)

REVENUE

$925,000

1,107,000,000

1,218,000,000

ANNUAL COMPANY GROWTH

5%

6%

12%

NET INCOME

705,000

913,000

1,004,000,000

*Year 2012 includes company financials if integration into Japan*

Appendix B
1,400,000 1,200,000

1,000,000
800,000 600,000 400,000 200,000 0

Revenue Net Income

2010

2011

2012 Proposed

References

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