Académique Documents
Professionnel Documents
Culture Documents
Appraising Performance of
Office Employees
Shortcomings
Shortcoming
Is limited as to number of employees who can be
effectively rated.
Administrative Office Management, 8/e ©2005 Pearson Education, Inc.
by Zane Quible Pearson Prentice Hall
11 Upper Saddle River, NJ 07458
Checklist
Shortcoming
Shortcoming
Although all employees may be performing well,
someone has to be rated the worst.
Administrative Office Management, 8/e ©2005 Pearson Education, Inc.
by Zane Quible Pearson Prentice Hall
13 Upper Saddle River, NJ 07458
Forced Choice
Shortcomings
Is costly to develop and install.
Doesn’t lend itself to employee counseling.
Administrative Office Management, 8/e ©2005 Pearson Education, Inc.
by Zane Quible Pearson Prentice Hall
14 Upper Saddle River, NJ 07458
Critical Incidents
Shortcoming
Employee may have impression that supervisor keeps
a “little black book.”
Administrative Office Management, 8/e ©2005 Pearson Education, Inc.
by Zane Quible Pearson Prentice Hall
15 Upper Saddle River, NJ 07458
Peer Rating
Shortcoming
Makes it difficult to provide appraisals as often
as may be necessary.
Administrative Office Management, 8/e ©2005 Pearson Education, Inc.
by Zane Quible Pearson Prentice Hall
20 Upper Saddle River, NJ 07458
Results-Oriented Appraisal
Shortcoming
Some work cannot be quantified to make the process
work well.
Administrative Office Management, 8/e ©2005 Pearson Education, Inc.
by Zane Quible Pearson Prentice Hall
21 Upper Saddle River, NJ 07458
Well-Defined Steps
1. Measurable performance goals are set jointly by the
supervisor and the subordinate.
2. Specific courses of action are agreed upon to
accomplish these goals.
3. At interim intervals, supervisor and subordinate
discuss progress made toward achieving goals.
4. At end of rating period, supervisor and
subordinate officially evaluate the extent to which
goals are achieved.
5. Goals for next evaluation period are set.
Administrative Office Management, 8/e ©2005 Pearson Education, Inc.
by Zane Quible Pearson Prentice Hall
22 Upper Saddle River, NJ 07458
Behaviorally Anchored Rating Scales
Shortcoming
Shortcoming
Cannot determine how an employee’s performance
compares to that of other employees.
Administrative Office Management, 8/e ©2005 Pearson Education, Inc.
by Zane Quible Pearson Prentice Hall
24 Upper Saddle River, NJ 07458
Computerized Appraisal
Tendency of some
Extreme Ratings
supervisors to rate their
subordinates at the extremes
(high or low).
Immediate Supervisor
Self-rating
Rating Committees
Peer Ratings
360-degree Feedback