Académique Documents
Professionnel Documents
Culture Documents
Factors to control
Identification of anticipated results
Measurement devices
Application of corrective measure
Total Inspection
Spot Checking
Statistical Quality Control
Zero Defects
Normal Distribution
Control Limits
Components
1. Customer satisfaction.
2. Accurate statistical measurement.
3. Ongoing improvement of products and/or
services.
4. New employee relations.
Administrative Office Management, 8/e ©2005 Pearson Education, Inc.
by Zane Quible Pearson Prentice Hall
21 Upper Saddle River, NJ 07458
Six Sigma Program
(1 of 2)
Employee Overtime
Temporary Help
Part-Time Help
Floating Work Unit
Cycle Billing
Time Off
Work Backlog
Maintenance Projects
Schedule Log
Work Chart
Work Schedule Calendar
Gantt Chart