Presented by Arun

Introduction

Phases
Challenges Maximizing BPR success

 Business process re-engineering is the analysis and

design of workflows and processes within an organization. A business process is a set of logically related tasks performed to achieve a defined business outcome. Re-engineering is the basis for many recent developments in management. Def - the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical modern measures of performance, such as cost, quality, service, and speed

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Begin Organizational Change Building the reengineering organization Identifying BPR opportunities Understanding the existing process Reengineering the process Blueprint the new business system Perform the transformation

 Begin Organizational Change

Assess the current state of the organization
Explain the need for change Illustrate the desired state Create a communications campaign for change

 Establish a BPR organizational structure

Establish the roles for performing BPR

Choose the Personnel Who will re-engineer

Executive Leader

Process Owner

Reengineering team

Reengineering Specialist

 Identify the core/high level processes

Recognize potential change enablers

Gather performance metrics within industry Gather performance metrics outside industry

Select processes that should be re-engineered

Prioritize selected processes Evaluate pre-existing business strategies

 Dysfunction

Importance
Feasibility

 Consult with customers for their desires

Determine customers actual needs

Formulate new processes performance objectives Establish key process characteristics

Identify potential barriers to implementation

 Understand why the current steps are performed

Model the current process

Understand how technology is currently used Understand how information is currently used

Compare current process with the new objectives

 Ensure the diversity of the rengineering team

Question current operating assumptions

Brainstorm using change levers Brainstorm using BPR principles

Evaluate the impact of new technologies

Consider the perspectives of stakeholders Use customer value as the focal point

 Several jobs are combined to one

Workers make decisions

Steps in a process are performed in a natural order Reconcilliation is minimized

Decentralised operations are prevalent

 ERP system

SCI technoogies
BI Internet

Distributed computing platforms

Client/server architechtures groupware

 Define the new flow of work

Model the new process steps

Model the new information requirements Document the new organizational structure

Describe the new technology specifications

Record the new personnel management systems Decsribe the new values and culture required

 Develop a migration strategy

Create amigration action plan

Develop metrics for measuring performance during

implementation Involve the impacted staff Implement in an iterative fashion Establish the new organisation structures

 Assess Current skills and capabilities of workforce

Map new tasks and skill requirements to staff

Re-allocate workforce Develop a training curriculm

Educate staff about the new process

Educate the staff about new technology used

 Educate management on facilitation skills

Decide how new technologies will be introduced

Transition to the new technologies Incorporate process improvement mechanisms

 Not every company needs to re-invent itself

Expect resistance and manage it properly

Surround the project with a sense of urgency Get top management to fully support the project

Keep the lines of communication open

Create an atmosphere of trust and co-operation People affected by system are involved in change

process

 Challenges faced by BPR

Resistance
Tradition Time requirements Cost

Skepticism
Job Losses