FIRST THINGS FIRST

Fire Exits Assembly Point Toilets

THE FACTORY SHOP

Established in 1969
Over 160 stores nationwide ... ... and still expanding

Opportunities for development and career progression

WAREHOUSE MANAGEMENT

PAMELA HODGKINSON Head of Logistics

GRAHAM FOTHERGILL Section Manager MALCOLM McKIE
Supervisor

JO BAILEY

KAREN BRODBY Section Manag RICK HARRAWAY Supervisor BETTY CRABTREE

Supervisor/Stationery

TONY HIGGINS Stock & Process PAM EGLIN Office Manager SHEILA JACKSON Ticketing
LYNDA MORRIS Ticketing
DIANE GATENBY Stock Control JASON MENZIES Stock Control

Transport Manager

BEN NICHOLAS Senior Assistant BARRY WARD MARIUS

TREVOR WIGHTMAN Supervisor

Goods Inward

MATTHEW MORTIMER
Booking-in

JOHN DEAN Booking-in

MARK MANSFIELD Supervisor Keighley COLIN NICHOLS Allocation

MARGARET
RUMSAM Admin

HAYLEY ROOM Admin SARAH REDDIN Admin JEAN CALAMELA Admin

AMRITA PREET REEN Authorisation Codes

HEAD OFFICE
Buying Office Warehouse Property Marketing Accounts HR Payroll

PROCESS MAP
Buy Products

Goods Out

Goods In

Picking/Replen

In Bound Marshalling

Allocated

To Location

Stock 100% allocated to all stores on arrival

Break Room & Office Entrance

Toilets Goods In & Out Bulk Picking

Store replenishment Picking

WAGES
Paid into bank account Pay periods are 4 or 5 weeks, depending on the calendar Cut off date is always a Saturday Pay day is the last Tuesday in the month Chart in Staff Room

STAFF BENEFITS
20% Discount friends and family as well! Stakeholder Pension Scheme Health Plan Free Life Assurance Free Protective Clothing Free Drinks

NVQ TRAINING
Partnership with Protocol Skills
NVQ Qualifications level 1-4 in: Warehousing & Storage Team Leading

HOURS OF WORK
Current Shift Patterns Changes to Shift Patterns Flexibility fluctuating levels of trade, changes to deliveries, sickness/holiday leave Punctuality Overtime Break Times

CLOCKING IN/OUT
Clock in/out whenever you enter/leave the building Used for Fire Alarm roll call Never clock anyone else in/out

HOLIDAYS
31 days per year when working 5 days per week Includes 8 days Bank Holiday Book with Manager Notice required Restrictions

SICKNESS AND ABSENCE

Telephone on first day in person No texts Keep in regular contact First 7 days self certification 8th day doctors certificate FIT notes SSP Return to work policy

DRESS CODE
Safety Boots High Visibility Jacket No hats, hoodies or earphones

GENERAL CONDUCT
Eating and drinking Mobile phones Personal Property Inappropriate language Staffroom Smoking

STAFF SEARCHES
Random searches of lockers & personal belongings All searches carried out by 2 people Entitled to request an independent witness Empty pockets & bags Remove shoes, socks, hats Raise trousers and/or pull garments tightly to body

VEHICLE SEARCHES
Conducted by 2 people Supervisor or above RIGHT TO SEARCH : Boot Glove compartment + any other drawers Under seats Behind wheel Under wheel arches Under bonnet Any bags, coats inside vehicle

EQUAL OPPORTUNITIES
Policy can be found on Page 9 of Employee Handbook The Companys policies, in all aspects of employment, do not discriminate on grounds of:
Race Colour Nationality Ethnic origin Religion / Beliefs Sex Age Marital Status Sexual Orientation Disability

EQUAL OPPORTUNITIES
Consider how your actions will be perceived by other individuals. Your motive for a particular action is irrelevant. Breach of the policy, whether deliberate or unwittingly, will be taken seriously.

BULLYING
Bullying can range from extreme behaviour such as physical violence, to less obvious actions such as ignoring someone. It is behaviour unwanted by the victim. Consider how your behaviour may be perceived - What you consider to be a joke, may be extremely offensive to another person.

ANTI BRIBERY POLICY

To prohibit any improper or unethical payment Any corporate hospitality or gifts must have approval from line manager Anti-Bribery Policy

EMPLOYEE HANDBOOK
Your terms & conditions of employment Grievance Procedure Disciplinary Procedure

HEALTH AND SAFETY

Will be covering ..
Health & Safety Folder General Housekeeping Accidents Fire Evacuation Procedures Fire Extinguishers Manual Handling Stepladder Training

HEALTH AND SAFETY FOLDER

Important document! Company Policy safe environment for you and visitors Kept in the office always available to read Ensure you read and understand what is expected of you You have a responsibility liable to prosecution

GENERAL HOUSEKEEPING
Store and stack products correctly Dispose of rubbish Remove any damaged or leaking products immediately Wipe up spills Keep fire exits clear AT ALL TIMES Please remember to........

SAFETY KNIVES

This is the company issue safety knife which is the only knife to be used site

SAFETY KNIVES
CUT AWAY FROM YOUR BODY-NOT TOWARD. IF YOU DROP YOUR KNIFE, LET IT FALL - DON'T ATTEMPT TO CATCH IT. DON'T RUN WITH A KNIFE. DON'T THROW A KNIFE TO ANYONE - HAND IT TO THEM (HANDLE FIRST). DON'T POINT A KNIFE AT ANYONE. KEEP YOUR KNIFE FOLDED/SHEATHED WHEN CARRYING OR NOT USING. USE THE RIGHT TOOL FOR THE JOB. DON'T USE KNIVES AS A SCREWDRIVER, PRY-BAR, or CHISEL.

ACCIDENTS
First Aiders First Aid Box Accident Book

Employee/Public Liability

FOR YOUR OWN SAFETY

Never use any equipment that you have not been trained on Never ride on pump trucks Never climb on racking

FIRE
What to do if you discover a fire:
Sound the alarm Assist colleagues out of the building Dont stop to collect personal belongings Close windows and doors Assembly point

FIRE EXTINGUISHERS

WATER

FOAM

CO2

ABC
POWDER

Class A Non-Metals Wood, Paper Cloth, Plastics

Class A & B Non-Metals Wood, Paper, Cloth, Plastics --Oil, Grease

Class B & C Oil, Grease --Electrical

Class A,B & C

FIRE EXTINGUISHERS
DO NOT use a fire extinguisher:
if you do not know what is burning if the fire begins to spread there are large amounts of toxic smoke your instinct tells you not to you do not have a clear exit/escape route behind you

FIRE TOUR OF PREMISES

FIRE EXITS FIRE ALARMS FIRE EXTINGUISHERS FIRE ASSEMBLY POINT

PALLET TRUCK OPERATION

Safe Operation of a Pallet Truck Pallet Truck Controls Pallet Truck Checks

DOS & DONTS

Plan your route Check the load is stacked correctly and stable Always pull your pallet, push only when manoeuvring Be aware of other people working around you Never block doorways, fire exits Lower pallet to the floor if leaving for any length of time Never stand, sit or ride on a pallet truck

MANUAL HANDLING
The transporting or supporting of loads by hand or bodily force. More than 1/3 of over-three-day injuries are caused by manual handling. Approx 12.3 million working days lost per year due to these injuries.

MANUAL HANDLING
PLANNING THE TASK
Can moving the load be avoided? Can handling aids be used? E.g. Pallet truck

Examine the load check weight, centre of gravity, condition and stability of the box. If its too heavy get help! Plan a route - identify opportunities for rest, and know where to unload
Decide how you are going to hold the load in advance

MANUAL HANDLING
REMEMBER
Start with your feet shoulder width apart, one leg slightly forward to maintain balance Lower yourself by bending your knees, not your back Get a good grip Keep the load close to the body Keep your back upright Avoid twisting the back, or leaning sideways Look ahead, not down at the load Dont lift more than can be easily managed

MANUAL HANDLING
Cannot see over top of item

Overloading

Back not straight

Wrong footwear Not good balance

STEPLADDER TRAINING
Daily checklist Check floor Open fully and ensure its locked Use the handrails Keep both feet on the same step 3-point contact Never overreach Get help if you need it! Maximum 30 mins at one time Return it to storage

GOOD PALLET V BAD PALLET

GOOD PALLET V BAD PALLET

Pallets to be stacked safely, ensuring that all heavy products are on the bottom of the pallet

REMEMBER HEALTH & SAFETY IS YOUR RESPONSIBILITY TOO!

PAPERWORK!