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THE HUMAN DIMENSION

27.07.2011

NEED OF THE HOUR


BUSINESS LEADERS PARADIGM SHIFT CORE COMPETENCE CUSTOMER ORIENTATION UNDERSTANDING OF VALUE CHAIN INTEGRATED APPROACH COST MANAGEMENT E-CUSTOMER

Business processes of the past

Business processes of today


5/5/2012 dsk/flatworld 3

FOUR PILLARS
1 2 3 4 Finance Customer Internal Systems Learning & Growth

MASLOWS HEIRARCHYOF NEEDS

E-STRATEGY
STRATEGY is doing the RIGHT THINGS and not DOING THE THINGS RIGHT i.e. EFFECTIVE V/S EFFICIENT

Pre-ERP People
Perform functions

ERP
Facilitate Processes

Workplace
Drive Collaborat

Systems

Static

Support Best Practices

Dynamic

Focus on

Systems

Processes

People

TECHNOLOGY-DRIVEN CHANGE

Information technology, to a varying degree results in changes in three key business activities: The Decision Making Process How the work is done Levels of Decision Making Authority In doing so, technology unavoidably alters organisational components

INFORMATION SYSTEMS ALTERS THE DECISION MAKING PROCESS..


Technology enables:

Only realised if the organisation has:


Widespread access to information Widespread access to reports More informed decisions to be made Availability of information on a real-time basis Decisions made faster

Integrated processes Interconnected performance measures Supporting goals and targets Cross functional teams Skilled staff to make the decisions

INFORMATION SYSTEMS ALTERS HOW WORK IS DONE..


Technology enables:

Streamlined processes Elimination of process overlaps or duplication Closely integrated work processes Automation of manual processes

Only realised if the organisation has: Redesigned the process to take advantage of the technology

Communicated the vision and process changes to the stakeholders Identified how resources need to be organised and allocated to gain the benefit of the information technology Aligned management systems to support integrated work processes Gained the support of the process owners and implementers

INFORMATION SYSTEMS ALTERS LEVELS OF DECISION MAKING AUTHORITY...


Technology enables:

Only realised if the organisation has:

Responsibility to be pushed throughout all levels of the organisation Those interfacing with the customers to make better decisions

Skilled staff trained to analyse and process the information Documented guidelines that provide good decision making

Appropriate job descriptions for new roles and responsibilities


Changed reward systems to support new roles Aligned the organisational structure to empower staff

NEW SYSTEMS UNAVOIDABLY ALTER ORGANISATIONAL ACTIVITIES, CREATING NEW POTENTIAL AS WELL AS NEW PROBLEMS
The key is knowing what organisational components the information systems affect and how these components must be changed in order to maximise the advantage of the new information technology

o l /n m eh tso sc yTy Seg

Proces Organis

tion Peopl Customer

OUTCOME OF SUCCESSFUL CHANGE MANAGEMENT


Project Lifecycle

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