DIAGNOSTIC PROCESS

WHAT IS DIAGNOSIS?

Diagnosis is the process of understanding how the organization is currently functioning , and it provides information necessary to design change interventions. It is also a collaborative process between organization members and OD consultant to collect pertinent information , analyze it and draw conclusions for action planning and intervention.

DIAGNOSIS

A systematic approach to understand present state of organization. Specifies nature of problem, causes, and provide basis for selecting strategies. Involves systematic analysis of data.

THE PROCESS
Diagnosis is cyclical process involving: Data gathering. Identification of problem areas. Interpretation. Potential action programs.

STEPS IN DIAGNOSIS
Step 1: Tentative problem identified. Step 2: Collect data. Step 3: Analyze data. Step 4: Feedback data. Step 5: Problems areas identified. Step 6: Is client motivated? Step 7: Diagnosis and work on problem. Step 8: Monitor and assess results
Chapter 5 Slide 5

OPEN SYSTEMS MODEL

Inputs
Information Energy People

Transformations
Social Component Technological Component

Outputs
Goods Services Ideas

Feedback

ORGANIZATIONAL LEVEL DIAGNOSIS

ENVIRONMENTAL TYPES

GENERAL ENVIRONMENT: It consists of all external forces and elements that can influence an organization and affect its effectiveness.

TASK ENVIRONMENT/INDUSTRY STRUCTURE

DESIGN COMPONENTS

STRATEGY TECHNOLOGY STRUCTURE MEASUREMENT SYSTEM HUMAN RESOURCES SYSTEM And an immediate output---CULTURE

DIAGNOSIS AT GROUP LEVEL

How clear are the groups goals? What is the groups task structure? What is the composition of the group? What is the performance of groups norms? What is the nature of team functioning in the group?

GROUP-LEVEL DIAGNOSTIC MODEL

Inputs Design Components
Goal Clarity Team Team Effectiveness Effectiveness
Organization Design
Task Structure Team Functioning

Outputs

Group Composition

Group Norms

GROUP LEVEL
Design Components 1. Goal Clarity: Objectives understood 2. Task structure: the way groups work designed 3. Team functioning: quality of group dynamics among members 4. Group composition: Characteristics of group members 5. Group norms: unwritten rules that govern behavior Outputs 6. Service Quality 7. Team Cohesiveness: commitment to group and organization 8. Member satisfaction

JOB/INDIVIDUAL LEVEL DIAGNOSIS

DESIGN

COMPONENTS

Skill variety- degrees to which a job requires a range of activities and abilities to perform the work. Task variety- measures the degree to which a job requires the completion of a relatively whole identifiable piece of work. Task significance- it identifies the degree to which a job has a significant impact on other peoples lives. Autonomy- it indicates the degree to which a job provides freedom and discretion in scheduling the work and determining. Feedback- it involves a degree to which a job provides employees with direst and clear information about the effectiveness of task performance.