Académique Documents
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What Is Etiquette?
The set of:
Business Etiquette
The rules of good workplace manners Etiquette is the forms or manners established as acceptable or required by society or a profession.
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C-L-M
Group
Something pertaining to everyone How do you all know each other? Will you be traveling this summer?
Casual acquaintances
General comments How has your year been? #
Questions
Ask, listen, elaborate with matching experience, Ask again
Tell them you enjoyed speaking with them Discuss next steps
Going for food, to next person, etc. #
First Impressions
It only takes 15 seconds to make a first impression, but it may take the rest of your life to change a bad one.
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Person-toPerson-to-Person Etiquette
Introductions Person of lesser status/authority is always introduced to the person of higher status/authority Introduction Steps 1. Decide who has the most status/authority Customers, High Seniority Execs, Employees 2. Address senior ranking person Mr. Seniority, Id like to introduce Mr. Less Important, our new associate. 3. Turn to lower ranking person Mr. Less Important, this is Mr. Seniority, our President. Always look at the person who needs the information#
Business Correspondence
E-MAIL ETIQUTTES
The most common form of business communications to is email. Email is also the fastest way to communicate with other people.
E-mail Etiquette
E-mail only those people to whom your messages actually pertain todont send mass or chain letters M-ake a point of responding to messages promptly A-lways use spell-check and grammar check before sending messagesbe brief and clear I-nclude your telephone number in your message L-earn that e-mail should be used for business rather than personal usedont send anything you wouldnt want to see in public
Salutation
2 lines below address
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Body Closing
Sincerely, Best Regards 2 lines below body
Signature
4 lines below closing
Copies
1 line below signature
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sample
T& M Office Supplies 23 Main Street*Anytown* NC 27573 Tele: 339-555-2222**Fax: 336-553-2223* *E-Mail: jonesm@t&m.com December 1, 2009 Mary Jones Manager, Paper R Us 40 Paper R Us Drive, Paper Town, NC 27707
Dear Mary Jones, Thank you for sending us samples of your newest style of Post It. We like what we see and are interested placing an order however, we want to clarify the following information: 1). How many Post It is in box? 2). How many different colors can customers get in one box? As soon as we receive a reply from you will will place an order. Should you have any questions please feel free to contact me via any of the communications methods listed above. I look forward to hearing from you very soon. Again, thank you for the new Post It sample. Sincerely, Mary Jones, Manager Enclosure notation
Memorandums
In the office today, printed memos are seldom used. Memos today are primarily either:
>Keyed in the body of an email message >Sent as an attachment to an email message
Interoffice Memo
Check subject matter appropriateness Be brief Follow format
Who is suppose to act What should occur When it should start/end
Report
Purpose Address a topic at length.
A possible new project or An ongoing project.
Reports also describe the results of research. Key the title centered, in all caps two (2) inches from the top, QS after the title Key th body in DS
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Code of Behavior
Six Ss to Meeting/Greeting 1. Stand Shows respect 2. Smile Encourages a smile from the recipient 3. See Look into recipients eyes 4. Shake Utilize proper greeting 5. Speak Speak your name slowly and distinctly 6. Say Say the recipients name
Business Seating Arrangement Meeting Etiquette Networking Etiquette Business Phone Etiquette
Eye Contact
is one of the most powerful means of communication after words. It can be direct or indirect, long-lasting or short and more usually intermittent when talking to someone in normal conversation. Staring or holding eye contact for too long can make people feel uncomfortable and is unsettling.
Eye contact
Eye contact
Appropriate eye contact is important for effective communication. People who like or feel comfortable with each other engage in eye contact more frequently. People who avoid eye contact are likely to be feeling uncomfortable, guilty or embarrassed. #
Posture
Sitting Standing Walk Turning head & hand
Walk
Sitting
Standing
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Posture
One of the first key things people notice is how you carry and present yourself. Do you walk and stand with confidence like Stomach in Chest out Shoulders back Head up You also tell people through your posture if you are want others to approach you
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Smile
Smiles are an important facial expression. They show interest, excitement, empathy, concern; they create an upbeat, positive environment. Smiles can, however, be overused. Often, men smile when they are pleased; women smile to please, You know which is the most powerful! #
Handshake
Another vital component you need to bring to any interpersonal encounter is a firm handshake. Again, those few seconds you "shake" can empower or weaken a relationship. Men's handshakes are typically strong and firm because they naturally have a stronger grip. #
The Topper
The Pull-In
BODY LANGUAGE
POSITIVE SIGNALS: *Leaning forward = interest *Smiling = friendly *Nodding = attentive and alert *Eye contact = curious and focused NEGATIVE SIGNALS: *Crossed arms = defensive *Fidgeting hands or tapping feet = nervous or bored *Lack of eye contact = untrustworthy *Leaning back= discomfort #
Manage business card exchanges flawlessly Always have a supply of cards Ask for someones card before offering your own Present card face up Take time to look at received card NEVER turn down an offered card Be selective when distributing cards Be aware of international card etiquette #
I Dont Think So !!
Lunch/Dinner Meetings
You can survive! Consider preferences of guests Give specifics Make reservation and reconfirm day before Arrive 10 min early, look at table, meet server Greet guest at entrance. Guest precedes down aisle. Guest gets best seat. Seat yourself to their left. Offer menu advice to guests, order easy-toeat food and limit drinks for yourself
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Contd.
Reply promptly to invitation Only cancel on very urgent business Be on timecall restaurant and send message to host if late If you arrive before host, you may sit at table but eat nothing but water until host arrives Never order the most expensive item Take no notice of check. Do NOT offer to leave tip Thank your host!
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Lunch/Dinner--Taboos
Elbows on table Salt/pepper on food before tasting Talking with mouth full Drinking with food in mouth Gesturing with silverware Pushing back or stacking plates at end of meal Answering or placing cell phone calls at table Dunking anything into coffee or water Making a fuss over incorrect orders Arranging hair or applying makeup at table Picking your teeth at the table Asking for a doggy bag
Lunch/Dinner Meetings--Extras
Dont eat with your mouth full Keep one hand in your lap unless you are eating European style Remove anything from your mouth with the same implement that it went in with (except bones) Eat at a moderate speed Try to maintain some polite dinner conversation Never medicate yourself at the table If you must leave the table, place your napkin in your chair #
Setting Arrengement
Table management
Cocktail Parties
Work eventnot social Determine your strategy: network with new people or certain known targets Dont just hang out with friends Enter room, step to one side, survey room Move toward friendly faces or already formed group If someone enters your group, greet them and make introductions
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The exchange of information between sender and receiver. Without a sender and a receiver there is no communication.
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BASIC SKILLS
Basic skills are tools for getting information and sharing ideas. These skills are:
Speaking Listening Reading and Writing
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Speaking is important; when you speak, you want your listeners to get your point. You need to have a clear idea of your: Purpose goal/reason for speaking Audience the person or group to whom you are speaking. Subject Your main topic or key idea when you speak.
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Arrive early:20 minutes minimum Allow for travel, bad directions, weather, etc
Find out what the job responsibilities are. Find out and record where, when, and with whom you will interview with. Prepare a resume
Donts
Expect your resume to do the work Talk negatively about former companies or coworkers Be late Wear cologne or perfume Too weak or too strong handshakes Yes/No answers only Body posture/Non-verbal signals.
Meeting Etiquette
Always have your calendar, notebook & pen Never bring up personal problems/issues in a professional situation Avoid you talk Stay on schedule In conference rooms hang back until power players have taken seats: ends and middle sides of table are power seats #
Eliminate slang/jargon from your vocabulary Always on time, always organized, always ready
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Networking Etiquette
What is Networking
Is not about superficial connections and brief encounters. Its about cultivating relationships with others in a meaningful way so that you have people to turn to when you need information and support, and people you can help when they need someone to turn to.
The Four Es
Establish .. eye contact Extend . your hand Exchange business cards Engagein conversation
Dos
Network broadly Make it easy. Ask if they prefer phone or face to face Stay connected! Follow up. Let contact know how your career is developing. Send thank yous Learn what the person values and see how you can meet their needs. Be valuable by sharing information and contacts Think of every social situation as an opportunity to learn something new- human behaviour, cultural trend Maintain contact in good times and bad
Dont
Equate endless lunches with networking Confuse the level of someone with their ability to helpful and informative Confine yourself to people just like you Be a fair weather networker Promise to someone that something will be beneficial unless you really know the person will really benefit
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Contd..
Realize proper usage of mobile phones in business Understand how to leave an adequate voice message Check messages frequently on a daily basis Avoid using in a restaurant, movie, church, or meeting Limit your conversation when in close quarters Use a quiet voice Dont give out credit card # Refrain from using when driving #
Office etiquettes
Be self-aware-use common sense Mind your own business Avoid strong cologne Never ever go over your supervisors head Obey your companys business dress attire Keep your germs to yourself Treat every employee with the same respect Do not post things of an offensive nature No matter your job or your title, always hold yourself to a higher standard #
Correspondence Etiquette
Every written invitation gets a response unless it asks for money Respond within 1 week Follow directions for response Special instructions (dress code) will be in lower corners Envelope will indicate if you may bring guest Send Thank you letters Always include a cover letter for written documents Sit on written documents for 24 hours (if possible) #
Conclusion
Be cognizant of your interactions with others Treat others how you want to be treated Think before you act
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Bibliography
www.google.com www.business.com www.wikipedia.com www.sideroad.com
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Any Questions