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Overview:
ISO 9000:2000 Internal Audit
ISO Audit Requirements Getting Started Steps to an effective audit Planning Execution Follow up Cessnas Approach
Defined:
An ISO 9000:2000 internal audit is a method for verifying the efficiency and performance of an organizations quality system. It ensures that the quality system meets or exceeds the required standard for certification by the chosen registrar.
Partial
Which departments or processes Which clause of the standard
Develop a Checklist
Become familiar with the processess and the associated documentation to be audited Make notes on possible questions List items to look for and observe Note paragraph of the standard being checked next to the item being audited Leave space to record observations Use only one sheet per process or area
Sample checklist
Wavesolder Process 3/3.0 Component and Board Handling 3/3.2 Are components labeled and stored properly? ________ Are operators following proper board handling procedures? ______ Safety Procedures 3/3.6 Are operators wearing appropriate safety equipment? ________ Is the area clean and obstacle free? ____________ Interview two operators What is the procedure for loading a board into the machine? How far apart should the boards be in the machine When is it necessary to wear safety glasses?
Audit Interviews
Ask open-ended questions openUse hypothetical questions Encourage free speaking Observe body language of the interviewee and adapt question if needed Maintain eye contact
Recording Observations
Record location of observation List the names of interviewees and their position Notes on non-conformances nonshould be short and to the point but thorough
NonNon-conformances
Issue Corrective Action Requests (CAR)
Make sure it is thorough Note ownership Note the paragraph of the standard that has been violated State requirements of resolutions
CAR Response
Must have specific details of implementation Must have timeline for completion
Report to Management
Reports should be thorough and specific Must be reviewed by management to be effective
Cessnas Approach
Previous Audit System
Viewed as disruption Viewed as a policing process Viewed as non-beneficial non Program was suspended
Cessnas Approach
New Audit System
Thorough Phased Procedure Developed Teams with representatives from each quality department Monthly rolling audits Fosters continuous improvement of their quality system
Quiz
How does auditing facilitate quality improvement? What does ISO require in regards to audits?
Summary:
Internal audits can be a tool for retaining certification Can also be a tool for process improvement Improves organizational awareness Improves communication
Bibliography:
Mills,Charles A.; The Quality Audit, A Management Evaluation Tool. USA: McGrawMcGraw-Hill, 1989. Goetsch, David L., and Davis, Stanley B.; ISO 9000 and ISO Standards. Upper Saddle River, NJ: PrenticePrenticeHall, 2000. Craig, Robert J.; The No Nonsense Guide to Achieving ISO 9000 Registration. New York: The American Society of Mechanical Engineers, 1994.
Bibliography cont.
Burr John T.; Keys to a Successful Internal Audit.Quality Progress, Vol. Audit.Quality Progress, 30, No. 4, April 1997. Eaton, Brian D.J.; Cessnas Approach to Internal Quality Audits. IIE Solutions, Solutions, 10851259, Volume 27, No. 6, June 1995. Beeler, Dewitt L.; Internal Auditing: The Big Lies. Quality Progress, May Lies. Progress, 1999.
Bibliography cont.
Karapetrovic, Stanislov, and Wilborn, Walter; Audit System; Concepts and Practices. Total Quality Management, 09544127, Management, Vol. 12, No. 1, January 2001