1. 2. 3. 4. 5.

Teaming with Passion Teaming for Excellence Unifi Product & Business Rules Unifi Sales & Installation Guide Effective Supervision & People Relation

6. Business Etiquette & Professional Image 7. Coaching And Mentoring - Unlocking Your Potential 8. Customer Service Management 9. Negotiation Skills Achieving Creative Outcome 10. How To Write A Great Report

Teaming with Passion

Course Date
Jan

Course Overview
The focus of the training will be to align staff s to the new TM direction. Participants will further be enhanced on teaming to build teams and deeply understand the new direction of TM. In the programme, participants will feel the spirit of camaraderie and be strongly united as one team. Ultimately, participants will experience the passion of team power and synergies together for quantum results.

Feb

Mar

Apr

Course Objective
To engage and positively emotionalize the spirit of TM employees to this new transformation. To enhance the spirit of team working that focuses on the achievement of the group s objectives. To re-energies the energy and strengths of TM employees and unite them into ONE focused team to achieve the company s direction. To inculcate TM s spirit of team power to achieve company-wide accomplishments. To raise leadership standards of all employees at the various levels within the organization by imparting various skills associated with team focused performance towards the new direction. To ensure great commitment for everyone to promote the new TM culture.

May

Jun

Teaming For Excellence

Course Date
Upon Request

Course Overview
Today s rapid and unprecedented change and complexity of business demand skilled leaders, confident individuals and dynamic teams. TM Training Centre (TMTC) has created the Team Building program that will energize participants and equip them to achieve their highest individual and team goals. The program is designed to explore the concept of team building and team synergy so as organization could get maximum results from their people through improve teamwork. We know that in order to succeed, we need people with outstanding team process skills so they can integrate each individual s expertise and strengths. We also need team members with clear direction, right chemistry, high commitment, good communication and leadership skills, creative and cooperative. The program will actively engage participants in mastering the principles and skills they need to thrive. We combine leading-edge theory with carefully selected physical, intellectual and creative challenges to produce an exciting learning experience.

Course Objective
Take a more creative approach to team building. Know some of the predominant barriers to creative thinking and how to overcome them. Know the art of motivating subordinates and others. Understand better the consequences of communicating effectively especially for the development of the team as a whole. Be more confident in communicating with all level of staff and in various situations especially in the interactions with the team. Know how to cultivate good human relation skills. Feel more confident in developing interactive skills to build team.

Unifi Product & Business Rules

Course Date
Jan

Course Overview
This module cover HSBB products for Consumer, SME, Global and TM Wholesale. The participants will be exposed on the latest update on HSBB Products and workflow.

Feb 16, 23 Mar 8, 15

Course Objective
Apr 9, 16 May 8, 31 Jun 14, 19
Upon successful of the course, the participants should posses the knowledge of: Equip selected TM staff wit sufficient knowledge on HSBB products. To enhance workflow involved on HSBB.

Unifi Sales & Installation Guide

Course Date
Jan

Course Overview
Participants can develop in-depth knowledge about UniFi service, HyppTV and installation guide.

Feb

Mar

Course Objective
Apr
Upon successful completion of the course, the participants should posses the knowledge of: UniFi installation guide Answer all manner of question as well as provide consultative

May

Jun

Effective Supervision & People Relation

Course Date
Jan

Course Overview
Being an effective leader involves much more than just getting things done. This training can expose supervisors at a higher level of supervisory skills as required in today s workplace. Develop the individual, group and one-on-one leadership skills. It will give attendees the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an overall effective leader.

Feb 20 21 Mar

Course Objective
Apr Duties and Responsibility of Supervisors Identify factors that influence the effectiveness of the Supervisor Supervisory Competencies Leadership

May 28 - 29 Jun

Business Etiquette & Professional Image

Course Date
Jan

Course Overview
Successful business relationships rely more than ever on personal contact. Courtesy, politeness and service are necessary in all our business and personal relationships. If we want our employees to exhibit social grace, this style of behavior must be taught and not hoped for. Good office etiquette may not be listed in our job description, But they play a crucial part in our career. Our company's image is enhanced by good manners and polished behavior of our personnel.

Feb 13 - 14 Mar

Course Objective
Apr
Understand the importance of business etiquette in their job performance Develop a professional image that will be in accordance with the company image. Understand how your appearance may affect your body language Explain how body language can influence your professional image Display good telephone etiquette and table manners

May

Jun 4-5

Coaching And Mentoring - Unlocking Your Potential

Course Date
Jan 19 Feb

Course Overview
Coaching is the process of using wisdom to help employees experience and work through the changes required of them. A coach creates environment where individuals are motivated to produce results. In the same environment, he becomes a Mentor who uses his experience and knowledge to provide career / job advice to a less experienced employee. This environment must be supportive, instructive and satisfying to the degree that employees want to grow within it. This programme is designed to prepare coach/mentor using the See-Say-Do Approach.

Mar

Course Objective
Apr 26 May
Be able to integrate group effort in improving the productivity and effectiveness of the people in the organization. Provide full commitment and proactive support for human resource development programmes Focus on specific competencies related to soft-skill deficiencies.

Jun

Customer Service Management

Course Date
Jan 30-31 Feb

Course Overview
This program is design to build good attitude, knowledge and skills in dealing with customers through a series of value-added service activities, which will give positive impacts and enhance customers satisfaction towards TM.

Mar 20-21

Course Objective
Apr
Upon successful completion of the course, participants should be able to: explain about building good relationship with the customers discuss basic rule in customer service describe principles of excellent service explain customer service strategy discuss keys to better listening

May 29-30 Jun

Negotiation Skills Achieving Creative Outcome

Course Date
Jan

Course Overview
We live in the age of negotiation. We are used to negotiating that we do not realize what we are doing. Many people, due to their lack of awareness of any structured approach to negotiating process, are forced to reuse selftaught methods that were acquired from social contact. In a successful negotiation, however, everyone wins. To ensure this, various skills & strategies are required to be implemented. And this course aims to equip you with these winning skills and strategies.

Feb

Mar 5-6 Apr

Course Objective
Improve his/her personal negotiating skill Effectively manage his/her negotiation process Build a better corporate negotiating team

May 7-8 Jun

How To Write A Great Report

Course Date
Jan 30 - 31 Feb

Course Overview
Reports are common in business. Many management decisions in our company are based on information submitted in the form of report. It takes enormous time and personal energy to prepare report successfully. To be successful in writing report participant must exhibit a can do attitude putting the reader needs at the center of their report. Therefore this course will introduce the report writing process.

Mar 16 - 17

Course Objective
Apr
Describe business report basic including function, patterns, writing style and format. Understand where to find and use sources of date Recognize the purpose and techniques of documentation in business report Draw meaningful conclusion and recommendation Discuss Component of Formal Report

May

Jun