Knowledge Management Strategy- Site implementation

xxxxxxxxxxxCompany
June 2011 Shannon Loomer

The Purpose & Objective of this document is to introduce the concept of a Team Knowledge Management Platform, and gain executive support of its implementation.

Team site mission Why implement a Team Website? Internal and External Communications Managing Our Organizational knowledge xxxx Strategy: How this can help Measuring Knowledge Sharing The Platform: SharePoint Capabilities

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xxx Team Site - Mission and Purpose

To increase organizational capability, partnership quality, engagement and productivity for teams and individuals by providing a forum for internal and external communications and a knowledge management platform.

Address team survey results

Support HR strategy

Using SharePoint for Internal Communications will allow us to: Communicate Vision & Mission to xxx team - reinforcing values and principles Communicate Strategy: Provide access to information about strategic initiatives and transparency to future direction. Share Events and Announcements Store info about events and update announcements in one location rather than emailing individuals Provide emergency tactical info- provide quick updates to team when necessary Create a forum for 2-way dialogue among xxx team members, and between team member and xxx Management. Share keys dates and key project data Share Best Practices, ideas, links, and feedback

ENGAGEMENT

Using SharePoint for External Communications will allow us to: Link in to HR tools and heighten awareness of our synergies to HR and the greater enterprise. Provide a forum for 2-way dialogue with clients and other stakeholders within the organization Provide info and demonstrations of our knowledge, skills and capabilities to clients to show-case our offerings. Provide a virtual meeting and collaboration space between clients, other stakeholders and the Xxx team Keep our stakeholders aware of new offerings, and changes in our organization

PARTNERSHIP QUALITY

Our organizational assets come in the form of formalized documentation as well as tacit knowledge held by team members. (over 300 years of collective experience in our field!) We can leverage SharePoint as a way to capture and share both. Using SharePoint for Document Management will allow us to:

Manage a group of documents by providing tools to share and update files and to
keep people informed about the status of those files.

Enable controls over any new documents that are created from that site going
forward and can specify how the files on the current site behave.

Enable version control for documents and files that are frequently accessed or
frequently updated.

ORGANIZATIONAL CAPABILITY

Using SharePoint for capturing the tacit knowledge of team members will allow us to: Change individual into organizational knowledge Create the means for the organizational ability to learn Add to a collective database of best practices that can be shared across the enterprise

recognize the value of new, internal information, assimilate it, and apply it to

tactical ends for an organization's innovative capability.

ORGANIZATIONAL CAPABILITY

Using SharePoint for Team Collaboration will allow us to:

Provide a forum for understanding our own and each other s roles and

accountabilities.
Provide a forum for recognition of team members that is based upon tangible

contribution to the communal interest.

Ask a question once, Answer a question once- for everyone to see.

PRODUCTIVITY & ENGAGEMENT

Xxx Strategy: How this can help

Connect with internal and external stakeholders (Store Support and HR, possibly with some Business Partners) Leverage synergies with HR and other parts of the enterprise Improve partnership quality between Infrastructure, technical and Program development team.

Explicit knowledge sharing-Productivity

1. We share business proposals and reports with each other. 2. We share manuals, models, and methodologies with each other. 3. We share each other's success and failure stories. 4. We share business knowledge obtained from newspapers, magazines, journals, and television, and online sources

IF THE TEAM-SITE DOES ITS JOB WELL...

Implicit knowledge sharing-Engagement

1. We share know-how from work experience with each other. 2. We share each other's know-where and know-whom. 3. We share expertise obtained from education and training.

Partnership Quality

1. We make beneficial decisions based on knowledge shared 2. We understand each other's business objective and process. 3. We have compatible culture and policies in the process of business.

IF THE TEAM-SITE DOES ITS JOB WELL...

Organizational Capability
1. We have the ability to find valuable knowledge within the organization. 2. We have the ability to assimilate the found knowledge in our organization. 4. We have the ability to exploit the gathered knowledge for our organization. 5. We have enhanced our IT competency. 6. We have increased access to skilled personnel. 7. We have increased access to key information technologies.

IF THE TEAMSITE DOES ITS JOB WELL...

SharePoint is a Microsoft Office collaboration tool. It allows teams to share information anywhere there is a web browser available. Everything is on the website.
A SharePoint website provides a central storage (cloud-based) space for documents, information, and ideas. It helps groups of people share information and work together. For example, a SharePoint site can help you: Coordinate projects, calendars, and schedules. Discuss ideas and review documents or proposals. Share information and keep in touch with other people. Access, or update information quickly

Team Site

Collaboration Tools Social networking Best Practices

Project Site
(Collaboration Workspace)

Collaboration Tools Project Intelligence

Document Workspace

Forms and Business Processes Content Management Enhanced Search

Team Site Capabilities

Workspace Example

In recent months the development of the Xxx people plan, as well as the TOS results have pointed to the critical importance of increasing our organizational capability, partnership quality, engagement and productivity for every member of the Xxx team. A SharePoint based team site can be a means to achieving this. Executive support of the implementation of a team site is crucial to its success.