FUNCTIONAL AREAS

JOB ROLES

Human Resources
    

Recruitment, retention and dismissal of staff Training, development and promotion of staff The monitoring and maintenance of good working conditions Health and Safety Liaison with employee organisations and trade unions

HUMAN RESOURCES
JOB TITLE
Human resources director Human resources manager Recruitment officer Training/staff development officer Personnel/staffing officer Health and safety officer Security officer HR administrative assistants

FUNCTION & RESPONSIBILITY

Deciding the overall staffing policies of the organisation. Advising senior management. Setting the HR budget. In charge of all the HR functions in the organisation. Managing the HR department and staff involved with industrial relations and trade union negotiations, implementing the organisations HR policies. Responsible for the recruitment and selection of staff. Responsible for training and staff development. Keeping staff records, monitoring staff welfare. Overseeing all health and safety matters, accident monitoring and prevention. General security, responsible for all security staff. Administrative work relating to the human resources function.

Finance
   

Preparing accounts Paying wages and salaries Obtaining capital and resources Allocating budgets

FINANCE
JOB TITLE FUNCTION & RESPONSIBILITY

Financial director

Giving advice to senior managers on the overall financial policy of the organisation. Overseeing the company budget. In charge of all finance function in the organisation. Managing the finance function and staff. Advising on financial recourses. Overseeing the preparation of the final accounts of the organisation. Producing continuous financial information for management. Advising on credit policies. Ensuring that money owing to the company is kept within agreed levels. Responsible for the receipt, safe keeping, banking and accounting of all cash received. Responsible for overseeing the company payroll and salary/wage section. Assist the payroll administrator in the production of salary and wage details. Assist the chief accountant in the recording of all financial transactions. Assist the credit controller in checking the credit status of new customers and existing accounts. Reminding customers of overdue payments.

Financial Manager Chief accountants Management accountant Credit controller Chief cashier Payroll administrator Wages clerk Ledger clerk Credit control clerks

Marketing & Sales



Market research


Primary research / secondary research 4 Ps (Product, Price, Place, Promotion) Advertising campaigns

Marketing mix


Sales promotion


MARKETING & SALES

JOB TITLE Marketing director Sales director Sales manager Export manager Advertising manager Sales coordinator Sales representatives Market researchers Order clerks Shipping clerk Telephone sales staff FUNCTION & RESPONSIBILITY Responsible for the overall marketing function and its aims and objectives. Responsible for the sales function. Responsible for sales staff and the achievement of sales targets, often within the UK. Responsible for overseas agents and the achievement of sales targets overseas. In charge of advertising and liaising with agency staff over publicity campaigns. The link person for travelling sales representatives who require urgent information. Sales people who visit customers in the UK and overseas. Find out customer opinions on current and proposed goods and services. Accept and process sales orders. Arrange for the transportation and delivery of orders overseas and the completion of export documentation. Accept and process telephone orders.

Production
 

Obtain resources to produce goods or provide a service Organising the resources to produce the goods or provide the service in the most appropriate way. In order for this to be achieved satisfactorily, several criteria must be considered. .

Production cont.
a.

b. c.

d.

The aims of the business (e.g.. Does it want to sell cheaply to the mass market or make exclusive items or provide a personal service?) The resources which are needed to produce the goods or provide the service How the resources an be organised to achieve the aims in the most costeffective way How the operation can be monitored and controlled to achieve the desired result.

PRODUCTION
JOB TITLE
Production director Operations or Works manager Purchasing manager Chief engineer Chief designer Production planners Production controllers Quality controllers Buyers/Orders clerks Stores staff Draughtsmen Foremen Dispatch clerks Designers Engineers Factory operatives

FUNCTION & RESPONSIBILITY

Responsible for the entire production function and its operations. Responsible for the production of all goods as scheduled and to the quality required. Responsible for the acquisition of raw materials. Responsible for all maintenance staff and for scheduling equipment maintenance and recommending modifications Responsible for the design team and the design of the finished product. Plan all production to maximise machine use and staffing, taking account of customer requirements. Check production is going to schedule. Check quality is to the required standard. Buy the raw materials required for production. Store and monitor stocks of all raw materials and components and issue these as required. Responsible for the technical design of manufactured equipment. Supervise the maintenance staff and factory operatives. Responsible for dispatching the finished goods. Responsible for the actual design of the finished product. Responsible for carrying out equipment maintenance. Undertake the production and assembly of manufactured items by machine or by hand.

Administration


Clerical work


Mail handling, record keeping, document production, organising meetings, dealing with enquiries etc

   

Cleaning and maintenance Security Health & Safety IT and software

ADMINISTRATION
JOB TITLE
Company Secretary Administration manager IT manager Office manager/ Senior administrator Chief security officer Reprographics supervisor PA/secretarial staff Administration assistant Word processing operator/data input clerk Cleaning staff Maintenance staff Security

FUNCTION & RESPONSIBILITY

A senior executive responsible for all the legal affairs of the company, dealing with shareholders, insurance and pension matters and organising directors meetings Managing the administration operations of the organisation Managing all the IT requirements of the company, including equipment maintenance and advising on future needs Responsible for overseeing the administration operations in a particular office or department. Responsible for the security staff and for advising on security requirements Responsible for running a reprographics (printing/ photocopying) section Responsible for providing secretarial and administrative support, usually to senior managers Assists with administrative tasks in a particular area. Responsible for document production/ input of data into a computer system.

Cleaning of general office areas, facilities and equipment Responsible for routine maintenance work, which may include painting and decorating Responsible for monitoring and maintaining security to the required standard

Customer Service
    

Providing information Giving advice Providing credit facilities Delivering goods After-sales service

CUSTOMER SERVICE
JOB TITLE Customer manager Technical manager services services FUNCTION & RESPONSIBILITY Responsible for the overall customer service function and staff Responsible for all the technical services function and staff Responsible for scheduling and overseeing the delivery of all new items sold

Delivery or distribution manager

Customer assistant

services

Deals with customers, face-to-face or on the telephone. Liaises with other staff over complex issues and either responds to customers personally or ensures issue is dealt with by specialist Deal with customers who are encountering technical difficulties Deal with customer enquiries over the telephone

Technical advisers Telephone help line staff

Information Technology
      

Management of network Allocating new users access Dealing with queries Setting up network services Liaising with other users Routine repairs Provide a help desk

Note:
It is probably the most rapidly changing area in a business. Computers installed one year are out of date three years later.

DISTRIBUTION


Which channels of distribution to use wholesaler, retailer, customer Which method of distribution to use road, rail, air, sea How to get the products to the right place at the lowest cost

Channels of distribution
Most common channel of distribution is:
MANUFACTURER

WHOLESALER

RETAILER

CUSTOMER

Channels of distribution
Most common channel of distribution is:
Who makes product

MANUFACTURER
Storage, e.g.. Cash & carry

WHOLESALER

Shops

RETAILER

CUSTOMER

Tesco (location) Pontypool Tesco Tesco (location)

Tesco (location)

HEAD OFFICE

Tesco (location)

Tesco (location)

Tesco (location)

Tesco (location)

BOARD OF DIRECTORS FOR TESCO

David Reid Rodney Chase Sir Terry Leahy Richard Brasher Philip Clarke Andrew Higginson Tim Mason David Potts Charles Allen CBE Karen Cook E Mervyn Davies Dr Harald Einsmann Ken Hydon Carolyn McCall

Head Office - Organisation Chart

Board of Directors

Look at individual job roles for each area for in depth breakdown for a chart

Managing Directors

Functional Area Manager

Area Managers

Deputy Functional Area Managers

Deputy Area Managers

Staff Store Managers

TESCO FUNCTIONAL AREAS

Customer Service Finance Research & Development ICT Administration HEAD OFFICE Marketing Human Resources

Distribution Sales

production

Finance

Pontypool Tesco Organisation Chart

Torfaen Area Manager Store Manager Assistant Manager Supervisors Staff Staff Staff Human Resources Manager Staff Finance Staff Administration Staff

Diff supervisors for different areas (frozen, tills etc)

PUBLIC OWNERSHIP

CENTRAL GOVERNMENT LONDON

LOCAL GOVERNMENT TORFAEN COUNTY BOROUGH COUNCIL

PONTYPOOL ACTIVE LEARNING CENTRE

Pontypool Active Learning Centre

Council Organisations Council Organisations

Council Organisations

Torfaen County Borough Council

Council Organisations

Council Organisations

Council Organisations

Council Organisations

TCBC FUNCTIONAL AREAS

Customer Service Finance Research & Development ICT Administration TORFAEN COUNTY BOROUGH COUNCIL Marketing Human Resources

Distribution Sales

production

Finance

Pontypool Active Learning Centre Organisation Chart

Torfaen County Borough Council Leisure Manager Manager Assistant Manager Supervisors Staff Staff Staff Human Resources Manager Staff Finance Staff Administration Staff

Diff supervisors for different areas (gym/pool)