Vous êtes sur la page 1sur 116

?

= / /

DOD-STD-2167A / MIL-STD-498 "


,

ISO 9001 / ISO 9000-3

ISO ,

IEEE 12207

ISO 9001 / ISO 9000-3


ISO 9001
, , , :

ISO 9000-3
ISO 9001 , ,

ISO 9001

6 -

ISO 9000-3

CMM = Capability Maturity Model


5
Optimizing

4
Managed

3
Defined
-

2
Repeatable

1
Initial

...

-1

-1

-2

!!!

-3

SEPG = Software Engineering Process Group

-4

-5

2
(RM = Requirement Management)

(SPP = Software Project Planning)


(PTO = Project Tracking & Oversight)


)2

(SSM = Software Subcontract Management)

(SQA = Software Quality Assurance)


(CM = Configuration Management)


(Integrity)

3
(OPF = Organization Process Focus)
SEPG

(OPD = Organization Process Definition)


(TP = Training Program)


)3

(ISM = Integrated Software Management) (SPE = Software Product Engineering) , , , (IC = Intergroup Coordination) (PR = Peer Reviews)

4
(QPM = Quantitative Process Management)

(SQM = Software Quality Management)


5
(DP = Defect Prevention)

(TCM = Technology Change Management)


, ,

(PCM = Process Change Management)


,


. . , ,

RM
,

, , . ,

RM

, /

BPM
   

Model
   What if 

BPM Syste m
Automate

Optimize
  

:      


 

Manage

BPM
EAI Workflow Business Rules
Rapid Application Development

Process Modeling

Business Process Management System

, ,

ERP CRM DW - HR

Source: Merrill Lynch

System

Office

(collaboration)

, -

BPM :

1960

1960+

2000+

80% -

2003

(1)
Events trigger functions Functions generate events

Feedback Received

Trace Order

Event

Function

Customer Order Received

Confirmation of Customer Order

Order Confirmation Created

Event

Function

Event
Production Plan

Function

Production Plan Created

Event

(2)
Data is processed in the functions
Production Data

Data

Customer Data

Feedback Received

Data
Trace Order Resources

Data
Customer Order Received Confirmation of Customer Order Order Confirmation Created

Production Plan Production Plan Created

(3)
Employees are responsible for functions
Mrs Mller Production Data

Employee
Feedback Received

Customer Data

Trace Order Resources

Customer Order Received

Confirmation of Customer Order

Order Confirmation Created

Employee
Mr Schmidt

Production Plan Production Plan Created Mr Meyer

Employee

(4)
Employees belong to organisational units
Production Mrs Mller Production Data

Customer Data

Organisational Unit

Feedback Received

Trace Order Resources

Customer Order Received

Confirmation of Customer Order

Order Confirmation Created

Sales

Mr Schmidt

Organisational Unit
Production Planing

Production Plan Production Plan Created Mr Meyer

Organisational Unit

(5)
Functions create and process performance
Production Mrs Mller Production Data

Product / Service

Customer Order

Product / Service
Customer Data

Product / Service

Feedback Received

Customer Order

Customer Order Confirmation

Trace Order Resources

Product / Service

Customer Order Received

Confirmation of Customer Order

Order Confirmation Created

Production Plan

Production Plan Sales Mr Schmidt Production Planing Production Plan Created Mr Meyer

+
Management Materials administration Sales

Organizational Chart

Scheduling

Purchasing

ERM
Quotation Inquiry Inquiry

Inquiry is received Inquiry processing Inquiry is processed

Sales processing Sales Quotation Inquiry processing processing Check Credit rating Determine delivery date

Customer Quotation processing

SEPC

Function Tree

?( ?( ?( ?( , ?( ) , )

?( ?(

) ) ) ) , )

) ?( ) ?(

?(

)
( ( ( ) ) )

( ( ( )

.1 .2 .3 / .4 .5 .6 .7

, . , . . -

.1
( )

( ( ( (leveraging) ) )

.2

.3
( , , , , )

.4

.5

.6

( ( )

.7

.8

ERPERP
,

, .

ERP
,

.1 .2

.3
-

business process re-engineering

ERP
.4
e-business) )

.5

ERP
.6

IT ( ( ) )

What is the ERP Solution


Financial mgmt. area Operating concern

Corp. group level Legal person Controlling level

Summarize. at local level Management units Local, physical organizational units

ERP

1
, , ,

2
, , /

....
:1
" .... " 500

"

ERP Enterprise Resource Planning


:1 " ....

" 500

ERP

ERP
SD Sales & Distribution MM Materials Mgmt. PP Production Planning FI Financial Accounting CO Controlling AM Fixed Assets Mgmt.

QM Quality Mgmt.

PM Plant Maintenance

SAP R/3

PS Project System WF Workflow IS Industry Solutions

HR Human Resources

ERP

     

ERP

(PLM) (SCM) (SRM) (CRM)

WORD

ERP
,

ERP

ERP

= SAP
.SAP ... . Change ) " " ! ? (Change Agents) " (Management . , ? " . , .

ERM Enterprise Resource


Management
,

ERP


ERP

(RFP)

,


, (

ERP
"


(Blueprint)

(Realization) TO-BE

ERP

GO LIVE!

ASAP

Accelerated SAP and Life Cycle Support for R/3

Aims of Accelerated SAP:


Build on the strength of the R/3 system great depth and breath of functionality configurability and flexibility (versus the need for coding) strong integration Define scope and requirements quickly and stick to it Deliver on time, on budget with assured quality Deal with the Soft Factors management commitment project management change management integration of all internal and external players .....

AcceleratedSAP SAPs Full ASAP Roadmap Life-Cycle Solution


Continuous Project Preparation Business Blueprint Realization Final Preparation Improvement Go Live & Support

 Project Management  Change Management  Risk analysis  Review

Methodology Projectrelated knowledge Services

 Implementation Assistant  Q&A db

Tools

 Implementation Guide  Profile Generator  Transport System

Training, licensing training material, (InfoDB), support, project reviews

A Comprehensive Solution
Roadmap Step-by-step project plan and how-tos Tools and Accelerators for project estimation and to set expectations (scope, time, resources) for project management: Method/Roadmap, spreadsheets, documentation templates for the business process consultants: questionnaires,check lists, tools (Q&Adb) for R/3 and other SAP Products configuration for the technical areas: tools and checklists to support interfaces, data conversions, archiving, infrastructure Service, Support and Training All professional services in consulting, education, support, e.g. hotline, Early Watch, OSS, Info-DB, training strategy for project team and end users

AcceleratedSAP Accelerators
Accelerated SAP Accelerators
Examples of Accelerators Project Plan Workshop Agenda Fill in the Blank Questionnaires versus End User Procedures Start from Scratch Test Plans Technical Procedures Made Easy guide Books (printout,data transfer, authorizations )

ASAP Momentum
ASAP is SAPs implementation solution. Approx. 60% of all SAP implementation projects use ASAP. Today almost every new project is an ASAP project Applicable for all size customers - from a 20 million dollar company or division to a multi billion global project More than 15,000 consultants worldwide trained The use of ASAP has a significant impact on the project duration and consultancy Use of ASAP in project leads directly to higher customer satisfaction

Number of ASAP projects


800 600 400 200 0 1997 1998 1999 2000

Project Duration < 3 months 3-6 months 6-9 months 9-12 months > 12 months

% of projects 5 28 30 29 8

The Process: Accelerated SAP Consistent project plan to implementing R/3 and other SAP products - accepted worldwide (Different Languages) Questionnaires to guide definition of business requirements Tools to manage configuration and testing Detailed Technical Guidebooks Knowledge Corner for Configuration and some other product details

Solutions
What if the project is phased?  Most projects are phased  Roadmap used for each phase  Focus on accelerating each phase  Quality Assurance - required for each phase

ASAP Trend: Big Bang Implementations


Objectives:
time
Cont. change

 Avoid temporary interfaces  Focus on essentials reduce project complexity: identify critical vs. nice-to-have business requirements  Avoid modifications: reference-based implementations with pragmatic business process improvements
Functional range

Cont. change ASAP project

Financials

Sales & Distrib.

Procurement

Manufacturing

Project Duration Example


Assumes 6 month project
Phase 1 Project Preparation 3 2 Business Blueprint 4 3 Realization Baseline 15 Final Configuration 19 Integration Test 3 4 Final Preparation 19 Total 100 5 Go live & Support 2+ Weeks % 12 15 4 5 12 5 26 8

ASAP Project Plans

Solutions
What if your customer needs major Reengineering?
   

Can use accelerators of Roadmap Can use most steps of Roadmap Reengineering - during Blueprint Quality Assurance - required if using Roadmap

ASAP Success Factors in Each Phase


Project Preparation Business Blueprint Realization
Final Preparation
Top Management Commitment Realistic Planning and Expectation Setting Availability of customer team members Availability of experienced consultants Clear definition of scope (priorities) Quick decisions No major changes to project scope Focus on data transfer and interfaces Ensure adequate testing and user acceptance (e.g. interfaces, printouts,...) Go-live plan, timely end-user training Establish long-term support strategy/help desk

Go Live & Support

Table of Contents
Accelerated SAP in the context of Team SAP ASAP for Implementation and Continuous Change Details about the contents of Accelerated SAP ASAP case studies and surveys AcceleratedSAP - Status and Strategic Direction

Scoping

Form a fundamental understanding of your enterprise SAP determines initial project scope and strategy Initial problems, options and solutions become clear

Valuable input for the contract

Phase 1: Project Preparation


1

Project organization and standards Prepare project charter Initial project planning Level 1 training for project team Technical requirements planning Prepare executive kickoff meeting

Project Management
Project Management solution for the entire life cycle Step-by-Step guide with lots of templates and examples Documentation management functionality Single point of access to information Additional and new content, e.g. Change Management Continuous Risk assessment Project Final Improvement Preparation New Dimensions Preparation Go-Live Realization Business & Support Blueprint ASAP Global Business Improvement Services Dynamic filtering and status management in next releases

Phase 2: Business Blueprint


2

Customer requirements gathering in interviews Questionnaires and models assist to create the Business Blueprint Level 2 training System installation Management review of Business Blueprint

Detailed Scoping and Blueprinting


Improved Blueprinting by adressing all Blueprint-relevant areas up front. Easier creation of complete Blueprint. New reporting brings all different subjects together Improved and enriched content: Reference Structure Questionnaires Customer Input Templates Cross-references Tracking of development activities reduces project risks Documentation Management

Viewing Diagrams
Offline viewing tools for business processes available within ASAP Improved look&feel Dynamic adaption of graphics to incorporate just the right amount of information Project scope reflected by graphics Graphics now can contain any information that the Reference Model offers
Process flow Required master data

ASAP Documents Build on Each Other

Project Plan Scope

Enhance ments Authorization

Business Process System Performanc e Procedures Test Cases Reports Interfaces Conversion Test Plan
Training Mat.

Business Process

Reports Conversions Interfaces Business Processes Organization Structure

Go Live Plan

Phase 3: Realization

3
Baseline Configuration Configuration of 100 % of organizational structure and majority of all daily business operations = baseline system Business scenario confirmation and approval (first integration test) No throw-away prototype Final Configuration/Integration Test Develop integrated and documented solutions through cycles Design, develop and test interfaces, reports, and conversions

Configuration and Testing

Coordination of: Configuration activities Testing Documentation & training development Development activities

Authorizations Customer inquiry processing Easy navigation into the IMG, transactions, and Blueprint documentation Process-oriented and subject oriented customizing

The New IMG

Coordination of: Configuration activities Testing Documentation & training development Development activities

Authorizations Customer inquiry processingIMG, Easy navigation into the transactions, and Blueprint documentation Process-oriented and subject oriented customizing

Predefined Integration Test Procedures

Available for Sales Procurement External Accounting Asset Management

Phase 4: Final Preparation


4

Go-live plan End-user training Integration, volume and stress testing Establish internal help desk Cut-over to productive environment

Phase 5: Going Live and Support


5

Application support Verify accuracy of productive system Measurement of business benefits

What Makes Accelerated SAP So Successful !


Comprehensive Implementation Solution Roadmap, Tools (incl. Business Engineer), and Service & Support Completely process-oriented Configuration of business process scenarios instead of single functions Emphasis on early project phases Role concept Project management, application consulting, and technical implementation Numerous examples and forms (accelerators) Documentation of the To-Be (Business Blueprint), but not the As-Is Configuration of baseline system after the Business Blueprint phase (no throw away prototype) Clear, pragmatic recommendations

Key Success Factors for ASAP Projects


Senior Management Support Project Team Empowerment Resource Availability Commun. Betwn Proj. Team & Org. Communication of Corp. Objectives Project Team Training

0.00

2.00

4.00

6.00

8.00

10.00

ERP

ERP
-

, !

ERP
, ,

"

, "

, "

STD
STR , , STR , , , , ,'

STP

"

ERP
, ,

, "

, "

, "

"

90% :  BP 

ERP
, ,

"

, "

, "

STP

 : (STP)
:
    

     Software Test Plan -

ERP
, ,

"

, "

, "

STD
, , , , ,'

:(STD)
 :
   

  
Software Test Description -

ERP
, ,

, "

, "

, "

STR ,

STR ,

2
 PROD / TEST / DEV 


 QA  ) ( 

ERP
,

,
,

ASAP C1+C2

"

, "

, "

STR ,

STR ,

ASAP C1+C2


 " 

 HelpDesk -

ERP
, ,

"

, "

, "

HelpDesk

. ! .

ERP

, , .


Buy-In . . "
COE (Center Of Excellence)

ERP

, ,

"

, "

, "

STD
STR , , STR , , , , ,'

STP

"

ERP
, ,

"

, "

, "

STD
STR , , STR , , , , ,'

STP

"

ASAP= Accelerated SAP:

: ASAP
    

Realization

Phase 1 Project Preparation Phase 2 Business Blueprint Phase 3 Realization Phase 4 Final Preparation Phase 5 Go Live & Support

ASAP
Baselin e
Customization C1 RW C1

STD TC1

Testing TC1

Customization C2

RW C2

STD TC2

Testing TC2

Int. Test TC3

21.7

15.9

15.10

10.11

 ,   Test