Employee Satisfaction

Outcome of Motivated Work Force Value Attitude Motivation

Introduction
Employee Satisfaction defines Motivation Recognition Adding Value and Changing the Attitude Team Building Work Life Balance De stressing

Less Productivity of Employees due to less motivation

Smile hotels

25 overseas locations

40 hotels across India

Employee training

Customer services

Development

Key personnel of case study

1. Hari Prasad Thakur 2. Milind Patil 3. Hitesh Chaudhary 4. Soma Roy C.E.O. Marketing manager Associate Marketing manager H.R. manager

Problem area of Case Study

No increase in customer growth rate in the last 3 years. Customer satisfaction report revealed that hotels have been rated very low on customer satisfaction

SWOT Analysis
STRENGTHS Best salaries in industry OPPORTUNITIES Appraisals

WEAKNESS Employees were not motivated

THREATS No increase in customer base.

Formulation Of Options
Options from marketing manager Giving loyal customers i. free holiday trips ii. discounts in holiday packages, room rent iii. Coupons and lucky draws Option by Associate Marketing Manager i. Giving extra facilities to the corporate client

 Options from HR Manager

i. Reward employees who offer superior customer service. ii. Categorize high performers into 3 categories: Good performers - 2 stars badges Very good performers - 3 stars badges and cash rewards Excellent performers -5 stars badges

Recommendations
Career path On the spot praise Executive recognition Social gatherings Casual dress day

Conclusion
Case Study 1

De Motivation and Moral reduction of Employee because of organization environment

Ways to achieve employee satisfaction

Employee recognition. Employee motivation. Employee empowerment. Maintaining healthy and hygienic work environment.

Case let 2: Section A

1. Positive impression about the organization.

2. Dress: Odd one out. 3. Harassment at every stage.

4. Depressed.

Case let 2: Section B

Morgeld completed two years of working. Given important task by team leader chari No Guidance Stress work Good Job: Promotion | Bad Job: Termination Hard Work: Completed the Project NO Acknowledgement, appreciation by the boss

SWOT - Weakness
Casual Way of Work Not Systematic Management No respect for subordinates/juniors No value for Time No appreciation / compliments for hard work False impression of company De motivation Value, Attitude and Motivation declines

SWOT Opportunities
Self Motivated Employee Positive response from the company initially Better time management Channelizing of work Less stress work Better co ordination amongst members More professional approach towards work

SWOT - Threats
Rest of Employee may become lethargic Start taking work for granted Team building may faultier Companies growth may stagnant Job Shifting Less productivity from employees Bad impression on customers / clients

Questions ?
First Impression is the best Impression Casual Behavior Non Professional Approach No Punctuality No Proper Channelizing of work

Questions ?
Urgency of Work - Impact PRESSURE VALUE ATTITUDE MOTIVATION DIS SATISFACTION NO CORDINATION NO APPRECIATION NO RESPECT

Decrease in productivity of Employee Losing Employees

Case : 3

FELXIBILITY @ WORKPLACE

Steps Undertaken
Work from home Flexi time completion Holiday as reward Employee development program Growth opportunities

Motivating Factors
Recognize individuals Involve employee in decisions Match people to jobs Link Rewards to Performance

SWOT Analysis
STRENGTHS
Motivated & Highly productive work force

OPPORTUNITIES
Increase in Revenue and Output

WEAKNESS
Excessive Freedom to the Employees

THREATS
Mis-use of confidential data

CONCLUSION

Importance of Organizational Behavior within the Company

Thank You
List of Members (as per presentation) Anushree Bijen Ankit Abhishek Pal Ankur Deepesh Abhijeet Bhaskar Abhishek Tiwari