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ISO 9000
ISO is the International Organization for standardization headquartered in Geneva, Switzerland. "ISO" is not an acronym. ISO is a non-governmental organization started its operation in 1947. The mission of ISO is to promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services and to developing cooperation in the spheres of intellectual, scientific, technical and economic activity.
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ISO 9000
ISO 9000 is a Quality Management System Voluntary certification Not a product certification Not a life time certification Revised every 5 years. Latest is ISO 9000:2000 ISO has no authority to enforce implementation of standards
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ISO 9000:2000 ISO 9000 series ISO 9000:2000 Fundamentals and vocabulary ISO 9001:2000 QMS Requirements ISO 9004:2000 QMS guidelines for performance improvement
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Quality management
ISO 9001 is for quality management. Quality refers to all those features of a product (or service) which are required by the customer. Quality management means what the organization does to ensure that its products or services satisfy the customer's quality requirements and comply with any regulations applicable to those products or services. enhance customer satisfaction, and achieve continual improvement of its performance.
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Environmental management
ISO 14001 is for environmental management. This means what the organization does to: minimize harmful effects on the environment caused by its activities, to conform to applicable regulatory requirements, and to achieve continual improvement of its environmental performance.
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Generic standards
ISO 9001 and ISO 14001 are generic standards. Generic means that the same standards can be applied: to any organization, large or small, whatever its product or service, in any sector of activity, and whether it is a business enterprise, a public administration, or a government department.
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Management systems
Management system means what the organization does to manage its processes, or activities in order that its products or services meet the organizations objectives, such as satisfying the customer's quality requirements, complying to regulations, or meeting environmental objectives
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Management systems
To be really efficient and effective, the organization can manage its way of doing things by systemizing it. Nothing important is left out. Everyone is clear about who is responsible for doing what, when, how, why and where. Management system standards provide the organization with an international, state-of-the-art model to follow.
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Accreditation
Accreditation is like certification of the certification body. It means the formal approval by a specialized body - an accreditation body - that a certification body is competent to carry out ISO 9001:2008 or ISO 14001:2004 certification in specified business sectors. Certificates issued by accredited certification bodies - and known as accredited certificates - may be perceived on the market as having increased credibility. ISO does not carry out or approve accreditations.
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QMS DOCUMENTATION
Quality Policy Quality Objectives QMS Procedures Work Instructions Records
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Quality Audit
To check practice against procedure To document any non Conformity First party audit (Internal audit) Second party audit Third party audit Compliance audit Surveillance audit
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AWARDS
Deming Award (Individual, Co. and Factory Price) Malcom Baldgridge Award European Foundation for Quality Management Australian Award
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Evaluated on 1000 points category Leadership 95 Info and Analysis 75 Process Mgmt 140 Business result 180 Customer Focus 300
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THANK U
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