InspireOne solutions

Converting potential to capability

In this presentation

About InspireOne Our Solutions Organizational Development & Performance Enhancement Leadership Assessment & Development Sales & Sales Management Clients & Success Stories

About InspireOne
InspireOne enables organizations to improve business performance by developing their most valuable asset - their people. Our solutions are based on local successes and the dynamic development and exchange of researched know-how of our global network: TMI International, Kenexa and TACK International Global Partners

Productivity Enhancement Performance Management Customer Centric Culture Branded Customer Service Organizational Transformation

Leadership Development Assessments & Surveys Performance Management Learning Management RPO & Recruitment Technology

Sales Management Key / Global Account Development Sales Academy

 Founded in 1975 in Denmark as Time Manager International by Claus Mller, the

Quality Guru

Coined and introduced breakthrough concepts such as the Time Manager, Human
Side of Quality, Putting People First, Heartwork, Emotionally Intelligent Leadership, Employeeship, Branded Customer Service, etc.

World renowned for transforming organizations and creating corporate history:

Scandinavian Airlines, British Airways, DHL, PepsiCo India among others.

Experts in in Organization Development and Performance Enhancement. Over 2,50,000 people participate in TMI solutions every year

 Kenexa provides business solutions for human resources and is the only company
that offers a comprehensive suite of unified products and services that support the entire employee lifecycle from pre-hire to exit via: Recruitment Process Outsourcing, Assessments Surveys Leadership Solutions

Kenexa Leadership Solutions comprise of Leadership Audit, Leadership

Assessment Suite, and Leadership Development solutions

Solutions are based on pioneering research into high performance leadership with
knowledge partners London Business School, Princeton University and Drasgow Consultancy Group.

Over 35,000 leadership profiles. Research Lab at Kenexa continues to develop

innovative tools to measure leadership, assess and benchmark organizational performance.

 Headquartered in UK, TACK was founded in 1948 and now has a success record of
over 60 years

A deep rooted expertise in sales and sales management World renowned for robust processes such as PRO PAYBACK , FIND , OFFER
Analysis and simple hands on programs

Long term partnerships with global best such as DHL, Unilever among others Only HR company to have won two prestigious UK National Training Awards.

InspireOne Solutions
Our organizational training and consulting solutions range from leadership development to talent management, organization change, productivity enhancement, sales management, and building customer centric cultures, among others. Organization Development & Performance Enhancement Leadership Assessment and Development Sales and Sales Management

Organization Development & Performance Organizational Development Enhancement

We believe that robust OD interventions are those that go to the core of the business strategy and are only sustainable if they integrate and align the change across all elements that impact the culture of the organization: the hard areas (Structure, Systems) as well the Soft Areas (Values, Signals, and Skills) of the Organization.

Some of the signature Interventions:

Building a Customer Centric Culture is a world renowned and proven solution in ensuring Customer Centricity. It has also been a Harvard Business School case-study and enabled business transformation of various organizations worldwide through the customer centric culture route. Branded Customer Service ensures that the culture and service of the organization are aligned with the brand. This path breaking solution has helped many organizations bring their brands to life, creating sustainable and distinctive experiences in the minds of customers Vision Deployment is an OD intervention that ensures that the vision and values of the organization are agreed with, aligned and deployed across the organization. It draws its know-how and processes from TMIs most well known solutions- Employeeship & Time Manager. Employeeship Culture One of the worlds first initiatives that focuses on mobilizing everyones energy towards the success of the organization.

Organization Development & Performance Performance Enhancement Enhancement

New technology and working methods have been introduced to increase productivity; however, we believes that too little attention has been paid to the real obstacle personal productivity. Our Performance Management and Enhancement Practice takes this human factor into consideration and focuses on the alignment of individual efforts to the organizational goals. This Practice offers a range of signature workshops that contribute to organizational productivity.

Signature Workshops
Time and Performance Manager My Life Tree Personal Quality Employeeship Heart Work Teamship

Target Audience
Middle to Senior level Junior Level Across the Organization Across the Organization Across the Organization Across the Organization

Leadership Assessment and Development

Our Blue Print for Your Leadership

.
Leadership Consultancy Leadership Diagnostics Leadership Profiling Leadership Development

Talent Management, Cultural Insight, Leadership Pipeline Consulting, Role Profiles, High Performance Behaviour Model, Business Simulations
o Interviews, Work Shadows, 360 Feedback, Development Centres, Psychometrics, Benchmarking

Individual, team and organisational profiling

Training and development programmes, coaching, master classes, action learning and behavioural workshops

Leadership Assessment and Development

Development Overview
Identification & Investigation

Includes relevant diagnostics through a combination of one to one interviews, focus group discussions, questionnaires, our proprietary leadership assessments, secondary data research and analysis, etc. Customization and contextualization of workshop design, examples, role plays, collaterals and leadership knowhow.

Pre Workshop Essentials

Leadership Development Masterclass / Workshops

One Time Delivery

OR

Staggered

Participant Certification

Ongoing Support Essentials: Relevant industry or role related articles, white papers and working knowledge of relevant leadership cases Coaching Sessions: Individual or Group coaching sessions to embed leadership competencies and stretch individual performance and capability. Management Inputs: Through buddy systems, feedback discussions and manager reviews
Group or Individual Coaching Sessions

Action Learning Project

Group or Individual Coaching Sessions Ongoing Support Essentials Management Inputs

Group or Individual Coaching Sessions

Sales & Sales Management

Your Sales Force Development with Us Signature Programs and Tools

Sales and Sales Management

We provide solutions to elevate skills and competencies in Sales and Sales Management to guide individuals and organisations from: entry level training, through intermediate levels and up to the most senior training and development needs.

Your Sales Force Development with Us

Selling Strategy

Key Account Development Advanced Relationship Solution Selling Management Profitable Successful Negotiation Presentation

Advanced Skills

Specific Skills

Business

Consolidation

Sales Training Course Part 2 Sales Training Course Industry & Commerce Selling to

Entry Levels

Sales and Sales Management

Tools and Signature Programs
Our unique models, approaches and tools offer great benefits to individuals and organisations, including: PRO PAYBACK, our sales model, FIND, our powerful questioning model, OFFER ANALYSIS, our customer motivation model which incorporates TACKs unique concept of YOU APPEAL, and TACK IQ, our new key account management tool.

Sales Training Course 1 and 2 Deliver exceptional results with TACKs internationally proven PAYBACK Sales Model Selling to Industry and Commerce Increase your business to business sales effectiveness Profitable Negotiations Winning the deal and keeping the profit Key Account Development Protect and grow your most valuable customers with the TACK Key Account Management System Sales Academy Maximizing impact of and aligning development activities to business goals Field Sales Management Succeed through your team

Clients and Success Stories

Our Clients

Success Stories
Our company has realized various benefits through robust business projects undertaken as a part of the development initiative. The participants not only enhanced their leadership competencies and self awareness, but have also embedded the learning in live projects that clearly demonstrates results on improving processes and operations, for the company and our clients. Head Training Our robust integration process ensures that learning is integrated with current business priorities. After the Identification of required competencies and delivery of development programs, critical behaviors were used in current projects at Oracle. The company then linked the outcomes to the development intervention and it was found that measurable outcomes were demonstrated such as: The companys daily sales operations improves in the terms of the number of days resulting in additional annual income The companys project reporting system was created that led to rollout of over 100 projects Project management processes and workflow were streamlined that led to reduction in cycle time, billing processes, improved revenue collections and enhanced team synergies.

Success Stories
The Challenge The Company realized that in order to increase people scalability and productivity, their senior and mid management had to effectively lead and engage project team members across various functions and geographies. To address this business need, the management opted to look at Emotional Intelligence as a major leadership competency which would enable the management to connect with their workforce, build trust among workers and imbibe a leadership based culture The Solution

InspireOne partnered with the Company to investigate the As Is and Desired states
through a robust diagnostics phase including several interviews and FGDs with the senior management.

Through our findings, we linked our EI model with the Companys Leadership practice.
Participants were assessed over 15 EI competencies through the Personal Emotional Quotient Meter (PEQM) and were given feedback through coaching sessions based on their individual scores.

Next, the participants attended workshops on Emotional Intelligence and Building

Human Capital which enabled them to link their EI competencies with their roles and build awareness on the ways in which to leverage their EI competencies

Success Stories
The Challenge With growth of business, role of leadership becomes critical in any company. For RBS, there was a natural need to promote tenured employees to leadership roles. Moving into a leadership role from an individual contributor requires different skills which have a big impact on the productivity, motivation and morale of the team members. The client approached us to support their managers in their leadership journey. The Solution

People Leadership was the solution identified for this need. It is a global program that
equips first time leaders to develop a range of skills critical, to their movement from selfleadership to people leadership.

It is a highly customized suite of 8 programs, which cover topics such as managing people,
performance and talent, communication and influencing, feedback skills, coaching, etc. This is an ongoing initiative since 2004 with over 2,000 participants in middle and senior levels across various geographies India, UK, Netherlands, South Africa. Companys leadership based culture has been integrated across locations.

Success Stories
Shaping a customer-centric culture An OD intervention to create a customer centric culture in the organization, and achieve increased employee engagement and customer satisfaction. Impact: Employee engagement scores improved by over 5 percentage points. DHL won the award of the Most Customer Responsive Company in India in the following year. The initiative won an award for one of the best HR initiatives within DHL globally. A long engagement of over 3 years across various levels of Sales and Service teams to ensure alignment of all customer touch points to the brand and to establish uniform levels of service across the organization.

India

A large initiative to create a complaint friendly organization through our well known A Complaint Is A Gift (ACIAG) workshop. ACIAG covered approximately 2000 customer interface staff using group discussions, demonstrations, videos and case studies. As a result, complaint-friendliness was instilled as a part of HSBC Culture leading to higher confidence in the team to handle complaints.

Success Stories
Multiple engagements involving building a leadership pipeline among the mid and senior management and creating and executing the Companys new GTM strategy nationally Creating two unique sales roles across the Companys sales force with new defined sales competencies based on the new GTM strategy Segmenting and up-skilling the sales force into the defined roles

The organization was looking to institute a Key Account Management Process and develop their key account managers to start aligning their role vis--vis this. Over a four month intervention, the company underwent two programs on Key Account Development and six Coaching sessions to effectively integrate learning into identified action learning projects and live accounts.

We partnered with the company to develop their own Learning Academy (ILA), a vehicle that aimed at ensuring sales and service excellence for the company. The Academy would act as a forum for knowledge and interaction with the aim of maximising the impact of all development activities and aligning them to business goals.

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