Building relations through communication

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Case
Susan is Senior Vice President at a Fortune 50 company. While her turnover rate is fairly low, Susan is struggling with a group of young professionals in her department. They are insisting on more balance and flexibility in their schedule - many of them want to work from home. In order for her team to be successful in accomplishing their goals, it is imperative that they be in the same building during the workday. Susan is willing to be flexible and try something
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Everyone can be pulled together to discuss mission, vision and strategy for their team. During the meeting, everyone in the room has a chance to contribute their ideas to the mission/vision - together they will create a strategy and each one of them will become clear on how they can contribute to the success/failure of the mission. For the first time, they will see the importance of being together in person to achieve their goals. Together they can thus shift their thinking from right (you should be here from 8-5) vs. wrong (I want to work on my own terms) and move toward a common vision. There are times when having the team working together in the same location makes the most sense toward accomplishing the mission and sometimes it doesn't. Some people do their absolute best work late at night and cannot function well early in the morning. If it's possible to create flexibility in work schedules and locations, it is worth allowing the adjustments for maximum productivity. Set targets and completion dates, communicate a clear mission/vision and create the strategy for getting there 3/11/12 together. Whether you are a seasoned professional or a

Interpersonal Communication Strategies

1. Conflict Management- The ability to communicate effectively may eliminate conflict immediately, however ineffective communication may cause a situation to appear incompatible. Thus communication behavior may cause as well as resolve conflict. Characteristics of conflict are It involves at least two parties. Conflict develops from perceived mutually exclusive goals Conflict involves parties who may have different values or perception. Conflict terminates only when each side is satisfied that it has won or lost.
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Strategies in conflict resolution Avoiding Accommodating Forcing Compromising Problem solving Key communication principles in problem solving Use neutral rather than emotional terms. Avoid absolute statements that leave 3/11/12 no room for modification.

2. Managerial Negotiation- Negotiation is an integral aspect of management. Successful managers negotiate for increased budget allocation, better purchasing process, higher salaries for themselves and their subordinates, increased time to finish important assignments or salary offers when starting with a new company. Some strategic consideration areTime- Never lose an opportunity to negotiate, but never negotiate until you are certain its an opportunity. Environment- the place of meeting and physical arrangement. Message Content-amount of information that each party decides to relate or not relate about true motives and preferences.
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Concessions- The LAO(least acceptable outcome) and MSO(maximum supportable outcome) needs to be established early in the discussion. Questions- they serve five purpose1. To arouse attention( When did that change?) 2. To obtain information (What is the difference between the two?) 3. To clarify(What is your motive?) 4. To stimulate thinking( Could you give me your reaction to the second item?) 5. To bring to a conclusion or summary(Are you ready to act?) Leading question directs the person from statement to statement until the logic of the argument is made.

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Eg. Is research included in your cost? How is it

prorated between jobs? Exactly why do you include it in our charges when you just said that the job requires no research? Open ended questions(questions that start with why, how or what) can be asked when no need exists to lead the opponent in a particular direction. Rhetorical questions is asked not get an answer but for the effect. It draws attention to a particular item. Eg. What do you think the vice president would say to something like that?
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Answering questions- you may answer the question accurately or not to be totally open when answering. Channel- written media plays an important role after the negotiation is complete. A letter of intent immediately send after the negotiation serves as a reminder although it should be remembered that tone should not sound as if the opponent cannot be trusted.

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