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  • Consumer Protection ACT 1986 Submitted To Ms. Preet Kamal by Udit & Shalu Rbiebt (Mba-Ii)

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    Ud Angel
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    The Consumer Protection Act 1986 aims to protect consumers against exploitation and provides several rights to consumers. It established consumer protection councils at the district, state, and national level to hear complaints from consumers. The act applies to all goods and services across India except Jammu and Kashmir. It allows consumers, voluntary consumer organizations, or the government to file complaints. The councils can provide compensation such as replacing defective goods or refunding money, and impose penalties for non-compliance with their orders.

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    The Consumer Protection Act 1986 aims to protect consumers against exploitation and provides several rights to consumers. It established consumer protection councils at the district, state, and national level to hear complaints from consumers. The act applies to all goods and services across India except Jammu and Kashmir. It allows consumers, voluntary consumer organizations, or the government to file complaints. The councils can provide compensation such as replacing defective goods or refunding money, and impose penalties for non-compliance with their orders.

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    Attribution Non-Commercial (BY-NC)
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    17 vues17 pages

    Consumer Protection ACT 1986 Submitted To Ms. Preet Kamal by Udit & Shalu Rbiebt (Mba-Ii)

    Transféré par

    Ud Angel
    The Consumer Protection Act 1986 aims to protect consumers against exploitation and provides several rights to consumers. It established consumer protection councils at the district, state, and national level to hear complaints from consumers. The act applies to all goods and services across India except Jammu and Kashmir. It allows consumers, voluntary consumer organizations, or the government to file complaints. The councils can provide compensation such as replacing defective goods or refunding money, and impose penalties for non-compliance with their orders.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme PPTX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 17

    CONSUMER PROTECTION ACT 1986 Submitted to Ms.

    Preet Kamal By UDIT & SHALU RBIEBT (MBA-II)

    CONSUMER PROTECTION ACT 1986

    CONSUMER PROTECTION ACT 1986


    The CONSUMER PROTECTION ACT came into force on 15th April 1986. The act is applicable on all kinds of goods and services which are the subject matter of consumer affairs. The act is formed with the sole objective of protection of consumers against any kind of exploitation while consuming any goods and services.

    OBJECTIVES
    The objective of the act is to provide for better protection of the interest of consumers and for that purpose to make provision for the establishment of consumer councils in each state

    RIGHTS OF CONSUMER
    Right to be protected against marketing

    of goods which are hazardous to life and property. Right to be informed about the quality, quantity of goods. Right to be assured of availability of variety of goods at competitive prices. Right to consumer education

    Right to heard. Right to seek redressal against unfair

    trade practices and exploitation.

    SCOPE OF THE ACT


    The consumer protection act extends to

    whole of India except the state of Jammu & Kashmir. This act applies to all Goods & Services. It covers all sectors public, private and co-operative. The provision of this act are compensatory in nature

    CONSUMER PROTECTION COUNCILS

    CONSUMER PROTECTION COUNCILS


    THE DISTRICT FORUM

    THE STATE COMMISSION


    THE NATIONAL

    COMMISSION

    THE DISTRICT FORUM


    A President who is or has been or is

    qualified to be a District Judge to be nominated by the State Government. A person of important in the field of education trade and commerce. A lady social worker. Each member or forum will hold office for a term of 5 years or up to the age of 65 years which ever is earlier and will not be eligible or re-appointment.

    THE STATE COMMISION


    A President who shall be a person who has

    been or is a Judge of the High Court to be appointed by the State Government. Two others members who are popular for their knowledge and experience in the field of economics law commerce accountancy industry public affairs where one of these members shall be a women.

    THE NATIONAL COMMISSION


    A person who is or has been Judge of

    the Supreme Court to be appointed by the Central Government as its President. Four others members from the fields of economics law commerce accountancy industry public affairs where one of the members shall be a women.

    PERSON WHO CAN FILE A COMPLAINT


    A Consumer . Any Voluntary Consumer association

    registered under the Companies Act 1956. The Central Government. Any State Government. One or more Consumers.

    AWARD OF COMPENSATION
    Removal of defects from the goods.
    Replacement of the goods. Refund of the price paid. Award of compensation for the loss or

    injury suffered. To remove the defects or deficiencies in the services in question.

    To discontinue the unfair trade

    practice or not to repeat them again

    PENALTIES
    If a trader or person against whom a complaint is made or the complainant fails or omits to comply with any order made by a redressal agency he shall be punishable with imprisonment for any term not exceeding three years or with fine not exceeding ten thousand rupees or with both.

    THANK YOU

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