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System Thinking on ATM

MIS Assignment

Focuses on how the things being studied interact with the other constituents of the system IT IS APPLICABLE TO: 1. Complex problems that involve seeing the BIG PICTURE 2. Recurring problems 3. Issues where an action affects the environment 4. problems whose solutions are not very obvious An ATM is a deterministic system which is predictable in inputs and delivery


It has got a purpose with the larger system i.e. the bank

All its parts i.e , the machine, the money inside it, the security installation /recruited, network everything is essential for the proper functioning of ATM as a system
ATM location and arrangement is very strategical wherein the different parameters such as the population density, transaction needs, competitors, cost on banks side etc. are taken into consideration The feedback from the customers, bank correspondents can have an affect in the subsequent strategies and actions. This way they can make themselves stable

An automated/automatic teller machine (ATM) is also known as an automated banking machine (ABM), Cashpoint, cash machine or sometimes a hole in the wall in British English. It is a computerized telecommunications device that provides the clients of a financial institution with access to financial transactions in a public space without the need for a cashier, human clerk or bank teller. The idea of self-service in retail banking developed through independent and simultaneous efforts in Japan, Sweden, the United Kingdom and the United States.

Banks point of view

Decrease the work load on the staff.

Reduce the wait time.

Reduce the need of the customer to visit the bank. Provide better customer experience. Provide 24X7 service without keeping the bank branch open.

Inside the premises of a bank.

Areas where the bank customers are densely located.

Shopping centers/malls, airports, grocery stores, petrol/gas stations, restaurants, or anywhere frequented by large number of people.

Most ATMs are connected to interbank networks.

Enables people to withdraw and deposit money from machines not belonging to the bank where they have their accounts or in the countries where their accounts are held.
Some examples of interbank networks include NYCE, PULSE, PLUS, Cirrus, AFFN, Interswitch, STAR, and LINK. Many banks charge ATM usage fee. In some cases, these fees are charged solely to users who are not customers of the bank where the ATM is installed; in other cases, they apply to all users.

Encryption of personal information, required by law in many jurisdictions, is used to prevent fraud. Alternate methods to verify cardholder identities have been tested and deployed in some countries, such as finger and palm vein patterns, iris, and facial recognition technologies. Alarm sensors are placed inside the ATM and in ATM servicing areas to alert their operators when doors have been opened by unauthorized personnel. Security guards and vigilance camera installation Bank lobbies that are not guarded 24 hours a day may also have secure doors that can only be opened from outside by swiping the bank card against a wallmounted scanner, allowing the bank to identify which card enters the building.

On-screen safety warnings and may also be fitted with convex mirrors above the display allowing the user to see what is happening behind them.
ATMs that are exposed to the outside must be vandal and weather resistant

Common Uses
Cash withdrawals

Credit Card cash advances

Check account balance Foreign Exchange: If the currency being withdrawn from the ATM is different from that which the bank account is denominated in (e.g.: withdrawing USD from a bank account containing INR), the money will be converted at an official wholesale exchange rate. Thus, ATMs often provide one of the best possible official exchange rates for foreign travelers and are heavily used for this purpose as well.

Alternative Uses
Paying routine bills, fees, and taxes (utilities, phone bills, social security, legal fees, taxes, etc.) Printing bank statements Cheque processing Adding pre-paid cell phone / mobile phone credit. Gold transaction: Machine will swap your plastic or paper money for a small bar of the real stuff. Fast loans

Movie/Concert/Train tickets Money Transfer

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