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consumer from different types of exploitations, such as defective goods, adulteration, underweight, excessive price, unsatisfactory or deficient services and unfair trade practices. This Act redresses in a simple, cheap and dynamic manner the grievance of the consumer in limited time. All suppliers of goods and services belonging to private, public and co-operative sectors come under the purview of this Act.
Who is Consumer?
Who buys any goods for a consideration
who has bought the goods for consideration Is beneficiary of the services
Right to safety, Right to be heard, Right to consumer education, Right to seek redressal
Right to Choose
Right to be Informed
Who is Person?
A Firm whether registered or not
A Hindu Undivided Family A Co-operative society
who has bought the goods for consideration Obtains services under a contract of personal service
product
CONSUMER AWARENESS
CONSUMER AWARENESS
per pecuniary jurisdiction in another forum within local limits of whose jurisdiction the opposite party or any of the opposite parties resides or carries on business, or has a branch office or personally works for gain.
Limitation period
A complaint can be filed within two years from the
Consumers mentality
Consumer feel shy persuing his complaint Unduly long time involved in court process
Consumer Responsibilities
To provide adequate information about his needs and
expectations to the seller. The consumer must try to get full information on quality, quantity, price etc. To insist on cash memo or receipt. To file complaint against genuine grievances While purchasing, the consumers must look for standard quality certifications marks such as ISI, Agmark etc. To exercise his legal rights. To be cautions against false and misleading advertisement.
The consumer protection act provides for a three-tier consumer disputes redressal system encompassing the District, State and National levels.
DISTRICT FORUM
The office of the district forum shall be at the
Head Quarters of the respective district. The District Forum consists of the President, who is nominated by the Government and who is or has been or qualified to be a District Judge and two other members (one is a lady member) of eminence in the field of education, trade or commerce. They hold office for a term of 5 years whichever is earlier and they are not eligible for reappointment. The pecuniary jurisdiction of the forum is less than 5 lakh rupees ie, value of goods of services and compensation if any claimed.
STATE COMMISSION
The President of the State Commission is or had
been a Judge of a High Court. There are two other Members who are person for ability, integrity and standing with adequate knowledge or experience in Economic, Law, Commerce, Accountancy, Industry, Public affairs or administration. One Member shall be a woman. Complaint value of goods or services and compensation exceeds rupees five lakhs but does not exceed Rs.10 lakhs. It also hears appeal against orders of district forum
NATIONAL COMMISSION
The national commission shall consist of a
person who is or who has been a judge of the supreme court ,appointed by the central government and two other member who shall be person of ability, integrity and standing and have adequate knowledge or experience of or have shown capacity in dealing with problem relating to economics, law, commerce, accounting, industry, public affairs or administration, one of whom shall be a woman. A complaint where the value of the goods or services and the compensation is more than 10 Lakh dealt with.
be listed as under:-ACT1986 * The right to be protected from all types of hazardous goods and services * The right to be fully informed about the performance and quality of all goods and services * The right to free choice of goods and services * The right to be heard in all decision-making processes related to consumer interests * The right to seek redressal, whenever consumer rights have been infringed * The right to complete consumer education
B.Prakash Bhat v/s The Managing Director, Hindustan Unilever Limited. HINDUSTAN UNILEVER LIMITED: Vaseline Intensive Care Summer Body Lotion. Complainant purchased Vaseline Intensive Care Aloe Fresh Summer Body Lotion measuring 300 ml for Rs 75. Complainant noticed the date mentioned on the face of the product as date expired. He went to the retailer, but instead he directed him to the dealer, who ignored him. Actually HUL sold all over its market, Vaseline Products which were expired. RESULT: The complaint was dismissed. Reason: HUL doesnt sells expired products and it was an equal fault of the retailer and the complainant, as both should have checked the date. Moreover, the complaint was against HUL & not the dealer and therefore, no actions were taken against the dealer
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