Introduction to the Royal Orchid Hotels

Established in the year

1973 by Chender K Baljee.

It is becoming one of

Indias most recognized names in hospitality.

The group has thirteen

operating hotels.

VISION
Create multiple

successful brand formats, so that Royal Orchid Hotels can be present in any market globally.
De-risk typical business

hotel models with asset light strategies and innovative financing.

MULTIPLE FORMATS
Hotel Royal Orchid- 5

Star Business hotels. Central and Ramada4 Star Boutique Hotels. Gateways- Boutique/ Heritage Hotels. Budgets- MultiDimensional Budget Hotels. Suites-Extended Stays Hotels with Comforts

ROYAL ORCHID GROUP (CHAINHOTELS)

13 Hotels in 7 Destinations. Hotel Royal Orchid (Bengaluru). Ramada

(Bengaluru). Royal Orchid Central (Bengaluru). Royal Orchid Resort (Bengaluru). Royal Orchid Suites Whitefield (Bengaluru). Royal Orchid Metro pole (Mysore). Royal Orchid Brindavan garden (Mysore). Royal Orchid Central (Jaipur). Royal Orchid Central (pune). Royal Orchid Golden Suites (Pune). Royal Orchid Resort Galaxy (Goa). Royal Orchid Central (Ahmadabad).

ACHIEVEMENTS
THE BEST REGIONAL HOTEL BRAND-

2008 for ROYAL ORCHID HOTELS by Galileo Express Travel World Award-2008

THE BEST BUSINESS HOTEL- 2006 FOR

ROYAL ORCHID CENTRAL, BANGALORE.

Best Oriental Restaurant 2006 by the

Times Food Guide for Ginseng, at Hotel Royal Orchid, Bangalore.

Conde Nast Traveler Hot Tables list 2006

for Paparazzi, at Royal Orchid Central,

ROYAL ORCHID RESORT GALAXY-GOA

Royal Orchid Resort

Galaxy is a 4 Star property. It covers the area of 5 acres of lush beach front gardens. The Resort has 73 AirConditioned rooms. 44 Club Rooms, 26 Premium Suites and 03 Royal Suites. I12 kms away from Margao,

MEETINGS AND EVENTS

Seasons- I: AREA SHAPE E 1,987.1 2 Sq.ft 184.67 M2 65 HALL UDOUBL CLASS- AUDITO FISH- CLUSTE U ROOM -RIUM BONE R

85

120

180

100

72

Seasons-II:
HALL U- DOUB CLAS AUDIT FISH- CLUS AREA SHAP LE SO- BONE TER E U ROOM RIUM 716.09 25 Sq.ft 66.6 M2 35 30 50 NIL 24

ORGANIZATION CHART
Victor C. Soares General Manager Puspadhanu Saha F & B Manager Kheem Singh Sous Chef Argentina Fernandes Asst Housekeeper Girish Shetty UFC

Dhanraj Singh Resident Manager

Babu Jayadevan Asst Chief Engineer

Sandra Pereira HR Manager Sayyadalli Patel Supervisors

Gabriel Braganza Asst Restaurant Mgr

Balchandra Mayekar Duty Manager

Shoyeb Aga Sr. Sup Maintenance

Clepohus Rebello Tr. Supervisors Room Att & Horticulture & Public Area 21 Nos

Vinayak Naik Asst Mgr Purchase & Store

Jesbern Fernandes F & B Executive

Ivan DSouza Duty Manager

Electricians 4 Nos XXXXXX

Acc Asst -3Nos Store Helpers 2Nos Siddesh Kirtani EDP Asst

Captains (4 Nos) Elston DSouza Reservation Sup Polisher/ Carpentar & Plumber 3 Nos

Macrina Abreu HR Asst

Stewards (17 Nos)

Safira Pereira Hostess

FO Associates (3Nos) Iranna & Arnaldo Bell Boys

Security Guards 9 Nos Manohar & Harendar 2 CDPs Agnes, Basant & Pradeep 2- DCDPs

Peter, Nagesh & Agnelo Drivers

Commis -8 Nos

KST 7 Nos

CUSTOMER SATISFACTION SURVEY (GROUP) FOR ROYAL ORCHID RESORT GALAXY

PROBLEM STATEMENT

Royal Orchid Resort Galaxy wants to know the awareness and opinion of the groups dealing with them.

RESEARCH OBJECTIVE
To evaluate opinion of Clients in terms of

the Amenities provided in Conference Hall at Royal Orchid Resort Galaxy-Goa.

To evaluate awareness about renovated

Conference Hall and the Services and Amenities among their business Clients.

IMPORTANCE AND BENEFITS OF RESEARCH

To Evaluate the Satisfaction of Group Conferences at Royal Orchid Resort Galaxy. To create awareness about the Services and Amenities provided in Conference Hall of Royal Orchid Resort Galaxy.

To Be Ahead of their Competitors.

RESEARCH PLAN
DATA TYPE: The Data collected for this survey is Primary in Nature that is the Data was freshly gathered for this particular project. REASEARCH APPROACH: Survey research was conducted to learn about the clients Awareness, preferences and overall satisfaction.

DATA ANALYSIS

Q.2- Please rates the following:Excellent- 06, Very Good- 05, Good- 04, Satisfactory-03, Poor-02, Unsatisfactory-01

conference hall?

Q.6- How was Your Overall Experience:- Please Rate Excellent- 06, Very Good- 05, Good- 04, Satisfactory-03, Poor-02, Unsatisfactory-01

SUGGESTIONS
Act Quickly See that you understand the problem

from each customers point of view

Acknowledge the customers feeling Consider Compensation

LIMITATION
Error Induction Due to Incomplete

information
Delay in work Blazing summer and pouring of Rain Difficulty in meeting the Group people due

to their busy Meetings schedules

THANK YOU