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Table of Contents
Overview
Personal Information North American Benefits Absence and Attendance Working Time
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Employee Support
Services@work website: provides a single information source (guidelines and process information) to help you conduct peoplerelated transactions. Technical Support: technical issues such as your browser crashing, errors, or missing information, you should contact your local IT Help Desk by submitting a ticket through IT Express or calling: ESN NT4-HELP Option 3, 4 (800-684-4357 or 514-667-6598)
an Employee resides in, they may not see all of the links.
Confirm the version of Adobe Acrobat Reader by launching the application, clicking on "Help" and choosing "About Adobe Reader." Adobe Readerv8 will work with Employee Self-Service. Confirm ActiveX by checking for the files by following this menu path, C:\Program Files\Common Files\SAP Shared In here you can look for the following files: o OfficeControl.dll o PlaceHolder.dll o AdobeControl.dll If your need is immediate, Download Adobe Acrobat Reader or SAP ActiveX for HRE at Paygo at http://paygo.ca.nortel.com/cgibin/softindex.htm.
Request an absence, view your vacation/leave calendar, or view your time account balances.
Report working time which is legislated and required in certain countries only. For North American based employees, update Flex benefits selections as a result of a new hire, during annual enrollment or due to a life event.
Diagram - 1.1
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Update Your Personal Data
Click on update your Personal Data (See Diagram 1.2) If you see that your Personal Data is incorrect, click on Edit (Diagram 1.3) Make the required updates and click Review.
Diagram - 1.2
Review your changes and click Save to confirm. To exit the screen, click on Previous Step or Exit and then click Exit again to return to the main menu of Personal Information.
Diagram - 1.4
Helpful Hints
All fields with a white box can be updated through ESS. All fields with a blue box must be updated by contacting HR Shared Service. See Diagram 1.4.
Diagram - 1.3
on family members or dependents, on the Personal Information main menu page click Change Family Members/Dependents See Diagram 1.5.
Diagram - 1.6
Diagram - 1.8
Within this screen you can input your spouse or childs first and last name, update their date of birth and their gender. See Diagram 1.7.
Diagram - 1.7
Diagram - 1.5
Update information as required and then click Review. Review the updates then click Save. If you do not wish to update the information, click Exit and/or Previous Step and then Exit to return to the main page. See Diagram 1.8.
This next screen provides the capability of updating your spouse or dependent information. See Diagram 1.6.
Review the updates and if correct, then click Save. If it is not correct, you can return to the prior screen by clicking on the Previous step.
If you do not wish to update the information, click Exit and/or Previous Step and then Exit to return to the main page.
Diagram 2.0
Overview
All North American, non-union (excepting CAW and COEU) employees participate in the countryspecific benefits programs which include medical, dental, vision, and hearing insurance as well as short-term and long-term disability benefits.
During this time, HR Shared Services will notify At Nortel, you will have the opportunity to update you about the availability of the annual these benefits in the following situations: enrollment through e-mail communication and New enrollment - Enroll in a benefit plan in marketing through the Nortel home page. one of the given situations: hire, rehire, During the enrollment window, an employee acquisition, or relocation to another country. If can enter ESS and modify his or her current you do not enroll during the pre-determined options as many times as they want to make enrollment period, you will receive the default set changes during the annual enrollment period. of options. When the period closes, the last options Status change - Enroll or change benefits options because of work/life events (i.e. marriage, birth/adoption of child, divorce, death of spouse/dependent, leave of transfer, or country transfer). If you do not make any changes within the pre-determined window, you will retain your current benefit options for the year. The following section includes step by step instructions for: New Enrollment - Canadian Example - US Example Status Change - Canadian Example - US Example Annual Enrollment - Canadian Example - US Example
ESS offers a simplified online process to view your current plan, and during designated time frames, to update your Benefits. The online screen provides you with a running total of the costs associated with each selected benefit so you can see the total impact to payroll deductions while making changes to your benefits options. For more information on the benefits, please refer to www.nortel.com/benefits.
selected by the employee will become his or her benefits for the coming year.
Diagram 3.3
To continue, you must click on the Add Plan button at the bottom of all the options.
Diagram 3.7
Diagram 3.4
Selecting Benefits
As a new employee, you can select benefits which best suit your personal needs. For more information on the benefits available, please refer to www.nortel.com/benefits.
Once you have selected all your Benefits, click the Review Enrollment button. The system will return a summary of all the plans, the current cost per month, and whether you added or left unchanged a Benefit plan.
Diagram 3.6
Diagram 3.8
Adding Benefits
The following provides a detailed description on how to select benefits for the first time. For demonstration purposes, we will enroll an employee in a dental plan and insurance plan. Click the button beside the option you wish to add to your plan. In this example, we selected Dental/Vision/Hearing. See Diagram 3.5.
You will be presented with all the various options Nortel offers concerning dental/vision/hearing. Select and click on your preferred option as in Diagram 3.7. Click on the Add Plan to Selection button to complete the addition of the plan. You may then continue down the list of benefits selecting and adding all your preferred benefit selections. Note: Some benefit selections require additional forms to be submitted and will be identified during enrollment. You will find all forms on www.nortel.com/benefits.
Review the list and, if it is correct, click on the "Submit Final Selections" button. See Diagram 3.8. A PDF of your Benefit Confirmation Statement will be available immediately. The system returns with a note that your plan selections have been saved, These selections will be sent to HR Shared Services for processing. You can now return to the ESS menu by clicking Go to Employee Self-Service homepage.
When you are a new employee, you will receive a link under the benefits section as seen Click the button beside the option you wish to in Diagram 3.9. add to your plan. In this example, we selected Click on the Newly Eligible link to open your medical plan. See Diagram 4.1. Benefit options.
Diagram 4.3
Diagram 3. 9
Note: The amounts shown under the employer costs will be added to your Benefits Credits when the employee cost is zero. For example, if you choose comprehensive medical the employee cost is zero but $1.90 will be added to your Benefit Credits. Click on the Add Plan to Selection button to complete the addition of the plan.
Selecting Benefits
As a new employee, you can select benefits which best suit your personal needs. For more information on the benefits available, please refer to www.nortel.com/benefits.
Diagram 4.1
To continue, you must click on the Add Plan button at the bottom of all the options.
Adding Benefits
The following provides a detailed description on how to select benefits for the first time. For demonstration purposes, we will enroll an employee in a medical plan.
You may then continue down the list of benefits selecting and adding all your preferred benefit selections. Note: Some benefit selections require additional forms to be submitted and will be identified during enrollment. You will find all forms on www.nortel.com/benefits.
Once you have selected all your Benefits, click the Review Enrollment button. The system will return a summary of all the plans, the current cost per month, and whether you added or left unchanged a Benefit plan. Review the list and, if it is correct, click on the "Submit Final Selections" button. The system returns with note that your plan selections have been saved. A PDF of your Benefit Confirmation Statement will be available immediately. You can now return to the ESS menu by clicking Go to Employee Self-Service homepage.
Diagram 4.2
Diagram 4.0
You will be presented with all the various options Nortel offers concerning medical. Select and click on your preferred option as in Diagram 4.3.
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Diagram 4.6
For Medical and Dental/Vision/Hearing, after you elect your plan and coverage level, you will next click Select Dependents. This will take you to a screen to elect which dependents will be covered by this plan. See Diagram 4.5.
Under the medical election, if you choose to cover a spouse, a question will be presented to request spousal access information (US only). Click on Add Plan to Selection to complete the election of this specific benefit. Please see Diagram 4.7.
Click directly on the event name. If you click to the right of the event name, an on-line worksheet will be presented. This may be helpful if you wish to print a copy of your enrollment options.
You have an option to make an election for each specific benefit presented.
Diagram 4.5
Diagram 4.7
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Diagram 5.0
Diagram 4.8
After submitting your elections, the next screen will present five options towards the top left section of the screen: Go to Benefits homepage will take you to benefits section of ESS. Go to Benefits participation overview a section of ESS that will show you your current coverage elections. Go to ESS home page will take you to the ESS main screen. Print New Plan selections will allow you to print a confirmation of your elections. This will also allow you to save this confirmation statement as a PDF file. Please note, this will be your only opportunity to print or save a confirmation statement. Enrollment Survey This survey is only active during annual enrollment. At other times, please disregard.
Review your list of benefits to see which benefits have been modified and which have been unchanged. If you see an error, scroll down and choose the button, Previous Step. If everything looks correct, scroll down and choose the button, Submit. Once you click Submit, your elections are final and no further edits can be made.
Diagram - 4.9
Employee Self-Service Quick Start - North American Annual Benefits Enrollment (continued)
Updating Your Benefits Data Annual Enrollment US Example
Nortel provides you with a yearly window of approximately two weeks to change your benefits options for the coming year. During the Annual Enrollment period, employees will have access to the "Annual Enrollment selection" button on the main Benefits page. Click on this link to view/change personal benefits selections for the coming year. Once you have submitted your final enrollment selections, benefit choices will be final and no changes may be made until you experience a qualified life event or enter the next annual enrollment period.
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Selecting Benefits
During annual enrollment, you can adjust any of your current benefits for the coming year. For more information on the benefits available, please refer to www.nortel.com/benefits. When you enter the system, your current enrollment selections are shown against each benefit. See Diagram 5.2.
Diagram 5.3
Click on edit plan, see Diagram 5.3. In this example, the persons wishes to increase their life insurance from 2 x their salary to 3x and adjust the fact that they have quit smoking.
Diagram - 5.2
Adding Benefits
Diagram 5.1
The following provides a detailed description on how to adjust a benefit during annual enrollment. For demonstration purposes, we will adjust a persons insurance plan. Click on the button beside the benefit you would like to change.
Diagram 5.4
Employee Self-Service Quick Start - North American Annual Benefits Enrollment (continued)
Updating Your Benefits Data Annual Enrollment US Example contd
When you have completed the change, click on add plan to selection. See Diagram 5.5.
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The system returns with a note that your Benefit selections have been saved. These selections will be sent to HR Shared Services for processing. You can now return to the Employee SelfService menu by clicking on "Go to Employee Self-Service homepage".
Diagram 5.6
The system will return a summary of all the plans, the current cost per month, and whether you added or changed a Benefit plan. Review the list and, if it is correct, click on the "Submit Final Selections" button. See Diagram 5.7. The system returns with note that your plan selections have been saved. A PDF of your Benefit Confirmation Statement will be available immediately.
Diagram - 5.5
Complete all of your changes and when you are done, click on review enrollment. Please note: All employees who opt to enroll their Spouse or Domestic Partner in Nortelsponsored medical benefits are required to complete the Spousal Attestation during each annual enrollment period. The Spousal Attestation is contained within the Select Dependents screen in the medical benefit option. See Diagram 5.6.
Diagram 5.7
Employee Self-Service Quick Start North American Annual Benefits Enrollment (continued)
Updating Your Benefits Data Annual Enrollment Canadian Example
Nortel provides you with a yearly window of approximately two weeks to change your benefits options for the coming year. During the Annual Enrollment period, employees will have access to the "Annual Enrollment selection" button on the main Benefits page. Click on this link to view/change personal benefits selections for the coming year. Once you have submitted your final enrollment selections, benefit choices will be final and no changes may be made until you experience a qualified life event or enter the next annual enrollment period.
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Selecting Benefits
During annual enrollment, you can adjust any of your current benefits for the coming year. For more information on the benefits available, please refer to www.nortel.com/benefits. When you enter the system, your current enrollment selections are shown against each benefit and your current flex benefits. See Diagram 5.9. At the top of the Benefit Selection screen, the system provides you with a running total of your costs and Benefit Credits. Section A indicates your pre-tax total and Section B indicates your post tax cost.
Adding Benefits
The following provides a detailed description on how to adjust a benefit during annual enrollment. For demonstration purposes, we will adjust a persons insurance plan. Click on the button beside the benefit you will to change. See Diagram 6.0.
A negative amount in section A indicates a credit to the employee that can then be directed to HCRA or taken as taxable pay.
Diagram 6.0
Diagram 5.9
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You can then make all your other Benefit changes. When you have completed your selections, click on Review Enrollment See Diagram 6.4.
Diagram 6.5
Diagram 6.2
Diagram 6.4
When you have completed the change, click on add plan to selection. See Diagram 6.3. The system will return a summary of all the plans, the current cost per month, and whether you added or changed a Benefit plan.
Review the list and, if it is correct, click on the "Submit Final Selections" button. The system returns with note that our plan selections have been saved. A PDF of your Benefit Confirmation Statement will be available immediately. See Diagram 6.5.
Diagram 6.3
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Overview
Traditionally, Nortel has used a variety of methods and tools to track absences such as vacation (holiday/annual leave), sick days, bereavement, jury duty, and other absences. With Employee Self-Service, Nortel is now standardizing on a method of recording, tracking, and approving casual absences. With Employee Self-Service, you will now view your time account balances and your team's calendar of absences online. You will be required to submit an online request for an absence that must be approved by your Manager. You are accountable and responsible for ensuring that you request an absence using Employee SelfService and that you have your Manager's approval. Tracking absences electronically and in one system allows Nortel to report its financial liability and ensures compliance with all country-specific and Generally Accepted Accounting Principles (GAAP) related legislation.
If you have concerns about your schedule or vacation balance, please contact your Manager for review.
Absences at Nortel
Due to extensive regional differentiation concerning absences and absence policies, it is difficult to provide a generic definition for absences' in Nortel today. Some absences recognized by Nortel can be tracked and requested using ESS whereas some absences (such as Short-Term Disability or an unpaid leave) require HR Shared Services involvement to process and handle.
Employees are encouraged to familiarize themselves with absence policies specific to their country/region. Regional policies and procedures can be found on Services@work.
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For any planned absence, you are responsible for requesting an absence and getting approval before the absence is taken.
In case of an absence like sickness, when an advance request may not be possible, you should request the absence retroactively as soon as you return to work to ensure the absence is properly recorded. When requesting your absence in ESS, you make your request in days, and using your work schedule, the system automatically calculates the correct number of hours required. If the request is for a quota-based (accrual) absence like vacation (holiday/annual leave) then your quota balance in the appropriate time account will be adjusted automatically. If the request is for less than one day then enter the required number of hours in the Duration field. Please follow local policy regarding absences of less than one day. ESS and MSS are the only tools for requesting, tracking, and managing absences. Once in ESS, click on the Request Absence or Leave tab under the Quick Links section. Click on the Request Absence or Leave link to request an absence.
The first step is to select the type of absence you are requesting. Click on the Type of Leave drop down menu to view your options. The available absence choices in this drop down menu are country specific. If you do not find the type of absence you are requesting in this menu then the absence requires HR Shared Services assistance to process. From the list provided, select the absence type you are requesting (see Diagram 6.7).
Diagram 6.6 If the absence is for less than a day, you should
use the same date for the start and end date and place the exact hours in the Duration field otherwise the hours will be calculated for you by the system.
For all absences requested using ESS, your Manager must approve the absence. The Approver field identifies the name of the approving manager. When sending this request to your Manager, you may wish to add some comments or details concerning the request. Once you have filled in the request for absence information, you must click the Review button or the request will not be processed. When you click the Review button, the system will return a summary of your requested absence. Note: On the process flow at the top, the gold button has now moved to the Review and Send box indicating that you must now review the request for accuracy.
Diagram 6.7
Specify the date you wish to start your absence as well as the end date. The system automatically assumes you are taking all the working days off in between the start and end date.
Diagram 6.8
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Click on Show Time Accounts button to determine how much vacation time you have left or to view all time accounts. See Diagram 6.9. By clicking on the Show Overview of Leave button, you can monitor the status of your absence requests.
Click on Show Overview of Leave to view a list of your absence requests and to view the status of each request. From this screen, you can see a summary of your requests and the current status. When your Manager approves a request then the status will change from Sent to Approved. If your Manager rejects the request, then the status will show Rejected. At any time, you can change or delete an existing absence request using the Change or Delete buttons. From the table above the buttons, select the absence you want to change or delete and then click the appropriate button at the bottom of the screen. See Diagram 7.0.
Diagram 7.0
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Key Assumptions
The Working Time process covers only specific groups within Nortel that require time tracking in accordance with country-specific legislation You record your daily Working Time in Employee Self-Service and submit it according to a predefined schedule created by the business You record your Working Time as the number of hours for each day (for example, 7.5 hours) Managers cannot change/update your attendance time but they can approve or reject the attendance hours If a Manager rejects submitted Working Time, the employee must resubmit the corrected time You book time against the relevant attendance types available in your country; currently these include: standard schedule, outside of standard, receiving training, and deliver training.
Overview
Working Time is the attendance time recorded by you in Employee Self-Service and approved by your manager. Employee Self-Service provides you with an online system to record and submit your Working Time for approval. Managers, using Manager Self-Service, can then approve or reject your submission but they cannot make adjustments. Working time: The total amount of time spent working by the employee. It is a combination of recorded attendance and absence time. Working time is currently tracked in Employee Self-Service for the UK and Ireland. Employee Self-Service facilitates Nortel's compliance with the European Union's Working Time Directive requiring the recording and reporting of Working Time for applicable European countries. Record: The act of saving Working Time in Employee Self-Service which is performed on a daily basis. Submit: The act of sending recorded Working Time to a Manager for approval which is performed as required (usually weekly).
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Diagram 7.2
Diagram 7.1
You must put your working time hours against one of the following options in the drop down menu:
The guide at the top of the screen will monitor your progress through the steps of updating your working time. Each time you enter the page, the current three months of your calendar will be visible. You can record your Working Time in the area at the bottom in either a weekly view or daily view. Enter the desired time period by using the calendar start and end dates or by clicking on the left and right arrows to scroll a week at a time. Note: The system indicates the planned hours based on your work schedule. When entering working time, you must select the type of time first. You have several selections to choose from in the drop down menu. See Diagram 7.2.
Hours worked outside of standard Regular daily house worked Training delivered or Training Received.
Diagram 7.3
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The system will provide you with the one last opportunity to validate your submission. If the submission is correct, then click the Save button at the bottom of the screen to release your working time. You can correct an error to your time but you must choose chancel and go back to the Record Working Time to correct the mistake. Diagram 7.5 The screen now shows all your not released working time that you have recorded. You have the option of sending one, many or all of your time entries to you manager. Use the Select All button to highlight all time entries for submission. Alternatively, hold down the CTRL button and click on the box to the left of each row that you wish to highlight for submission. When you select all, the submission boxes turn to yellow signaling that you have selected these entries for release. See Diagram 7.6. You then click on the Review button to confirm your selection. The system, returns with the message that you have released your working time to your one level above manager for approval. At this point, your working time will be sent electronically to your Managers inbox in MSS for review and approval. The Manager can approve or reject your working time so you should monitor the status of your submissions. You can now go back and enter other working time, or back to the main Homepage for Working Time. Click on Go to Homepage for Working time.
Diagram 7.4 After clicking on the Save button, the system will return with the message that your data has been saved. You must still submit your recorded working time to your Manager for approval by clicking on Release Working Times. See Diagram 7.5.
Diagram 7.6