Académique Documents
Professionnel Documents
Culture Documents
Solving/Decisi
on Making
actual = desired
Problem
The Rational
Problem-Solving Process
1. Problem Awareness
2. Problem Definition
3. Decision Making
4. Action Plan Implementation
5. Follow-Through
Problem Awareness
1. Establish trust
Types of Trust
★ Emotional
★ Reliability
Emotional Trust
Never intentionally
misrepresent my point of
view to other people
★ Communication
★ Support
★ Fairness
Problem Awareness
1. Establish trust
2. Clarify objectives
Purpose for Setting
Objectives
1. Clear documented statement -
what to accomplish
2. Basis for measuring performance
3. Positive motivation to achieve goals
4. Increased likelihood of getting there
Qualities of Good Objectives
★
★
Acceptable
Flexible
Specific
★ Measurable Measurable
Suitable
Achievable
★
★ Understandable
★ Achievable Realistic
★ Realistic
Time bound
Problem Awareness
1. Establish trust
2. Clarify objectives
3. Assess the current situation
Assess the Current Situation
What Situation
How People
Are our goals being met?
Problem Awareness
1. Establish trust
2. Clarify objectives
3. Assess the current situation
4. Identify problems
Types of Problems
★ Routine
★ Unique
Problem Definition
1. Analyze problems
Four Major Causes of
Problems
★ Manpower - people
★ Methods
★ Machine
★ Material
Sources of Pertinent
Information
★ Observations
★ Discussions
★ Surveys,Focus groups
★ Published Materials
Problem Definition
1. Analyze problems
Why with
In What Ways Might
We (IWWMW)
Question: Why do we want to reduce
employee accidents?
John Dewey
Decision Making
– Satisficing
– Optimizing
Action Plan Implementation
★Time