Enterprise Mobility Strategy for Cisco Unified CallManager & Cisco Unified CallManager Express

Brian Dal Bello

Director, IP Communications Business Unit

2005 Cisco Systems, Inc. All rights reserved.

Agenda
The Enterprise Communication Dilemma today Cisco Unified Wireless IP Phone 7920 Cisco Unified Mobile Connect Dual Mode Solutions
Nokia Solution Future Direction

2005 Cisco Systems, Inc. All rights reserved.

Where Am I?

2005 Cisco Systems, Inc. All rights reserved.

Business Communications Have Never Been More Critical

Better communications required:
Networked Virtual Organization Globalization Mergers & Acquisitions Outsourcing

Communications more complex:

Multiple devices and types of communication Many, incompatible systems & networks Higher demands for security & connectivity

2005 Cisco Systems, Inc. All rights reserved.

Technologies Impacting Employee Productivity

Mobile Technology Wireless LANs Wireless Access to Email Instant Messaging 14% 32%

48% 47%

Other

3%

Source: Sage Research, March 2005

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Cut the Cord Not the Access

The Goal
Seamless mobility
Move freelywith all your applications and resources

Easily move from one application to another Access to people resources in real-time

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Effective Communications
IP Communications Adoption

Media Convergence

Service Convergence

Communications Experience Convergence

Network Simplification

New Capabilities Through a new experience

OPEX Reduction Begins with Your IP Network

And delivers Integrated security And applications

MOVEMENT

VIRTUALIZATION

APPLICATIONS

1997

2001
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2006

2009
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Cisco Unified Wireless IP Phone 7920

2005 Cisco Systems, Inc. All rights reserved.

Cisco Unified Wireless IP Phone 7920 version 2.0

Increased security and faster roaming for better voice quality

TKIP/MIC support according to WPA (Wi-Fi Protected Access) specifications provides alternative to WEP/LEAP

CCKM - Ciscos Centralized Key Management

L3 AP- Assisted Roaming
Improved scalability

XML Application integration Support Cisco CallManager 3.3, 4.0, 4.1 Available June, 2005
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Cisco Unified Wireless IP Phone 7920 Roadmap

7920 2.0 Firmware Release 7920 3.0 Firmware Release 7920 Multicharger

Cisco Unified Wireless IP Phone 7920 for Australia

Meets Australia Telephony specs: AS/ACIF:S004, AS/ACIF:S040

Multi-phone and battery charger

Charges 6 phones and 6 batteries simultaneously Desk and wall-mount

v3.0 firmware release

EAP-FAST
7920 for Australia

Improved battery life French, German, Italian, Spanish, Portuguese, Japanese, Chinese, Korean, Swedish, Danish, Norwegian, Finnish, Dutch
Q1 CY06

Q2 CY05

Q3 CY05

Q4 CY05

CallManager 4.2 & 5.0, CallManager Express 3.3

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2005 Cisco Systems, Inc. All rights reserved.

Cisco Mobile Connect

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Cisco Mobile Connect

Single Business Number Reach
Replicates desktop Cisco Unified IP Phone calls on up to four other clients
Cell phone, home office phone

Seamlessly pass calls between devices, inside and outside of the office Easy to turn on and off (via web or IVR interface) Supported on Cisco Unified CallManager 4.x+
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Cisco Mobile Connect Feature Highlights

Simultaneous ring Multiple remote destinations (up to 4 mobile, home, etc.) Single enterprise voice mail Desktop call pickup Mobile phone call pickup Enterprise dial tone No changes required with mobile phone or mobile cellular service provider Caller ID (given service provider support) Remote on/off Web based White/Black list support System admin controllable user profile access Web-based admin for system admin and end-user

Cisco Unified CallManager 4.X and 5.X compatible

2005 Cisco Systems, Inc. All rights reserved.

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IPC Mobility Architecture: Mobile Connect

OUTSIDE

ENTERPRISE
INSIDE
Cisco Mobile Connect Cisco Unified MobilityManager Server JTAPI Cisco Unified CallManager

Wired Operators Network

Enterprise Network

Mobile Operators Wireless Network

Cisco Unity Server

Cisco Unified IP Phones

Standard Mobile Phone (CDMA, TDMA, GSM) Standard Mobile Phone (CDMA, TDMA, GSM)

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Nokia Offer

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Nokia Dual Mode Solutions for Enterprise

Nokia is developing an SCCP client on their dualmode Nokia Eseries devices User manually selects network
In WLAN, operates as a Cisco Unified IP Phone with Cisco Unified CallManager feature access In public GSM network, operates as an GSM cellular phone with features offered defined by the GSM carrier
E60

Couple with Cisco Mobile Connect to provide flexible enterprise forwarding/screen services For more Nokia Eseries info, visit the Nokia website.
E70 E61

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Cisco - Nokia Enterprise Mobility: Solutions Supported

Core Elements
Dual mode phones: Nokia Eseries dual mode device for business (Models E60, E61, and E70) Phone Client: Nokia SCCP Mobile Client app Cisco Call Agent: Cisco Unified CallManager 4.x or 5.0 or Cisco Unified CallManager Express Release 3.x (via SCCP) Cisco WLAN: Cisco Unified WLAN infrastructure with voice enhancements in Germanium (via Cisco CallManager Express 3.X and later)

Optional Elements
Cisco Unified MobilityManager & Mobile Connect (with Cisco Unfied CallManager) Nokia Business Center (Nokia Mobile Email) Nokia Mobile VPN Client
Cisco Mobility Manager
Enterprise infrastructure Operator infrastructure

Cisco IP phone

CCM/E fixed network

Cisco WLAN AP
Dual Mode device

Nokia VoIP Client

mobile network

Nokia S60 Device

Nokia Enterprise Voice Client

Nokia Mobile Email * Nokia Mobile VPN*

Mobile Operator
Cisco Call Manager CCM user license Cisco WLAN

GSM Account
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Cisco MobilityManager

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Solution Feature/Services List

Feature Categories Phase One: Market Trials and Early Deployment

Enterprise Mobility WLAN Roaming Retrieval of Enterprise Information in Wi-Fi Single Enterprise Number and Voicemail Box (via Mobile Connect)

Handset GSM & WCDMA for global coverage Client VPN Same User Interface for WiFi & GSM USB and Bluetooth Distinctive Ringers Direct Voicemail Access Speaker Phone Power management QWERTY keyboard (E61, E70) Mini-SD MMC expansion support 2MB camera (E70)

Voice CallManager/ CallManager Express Feature access in WLAN (call waiting, call hold, call forwarding, conference calling, etc.) Multiple Call Management Voice conferencing Push- to-Talk (over cellular) Voice mail notification via SMS (for Unity)

Data Native email client for POP/IMAP4 /SMTP 3rd party email clients Network connectivity - WiFi/GPRS /EGPRS /WCDMA Web browsing Native editor for MS office apps & PDF OTA PIM contacts and calendar on handset Direct Access to Data Enterprise Directory Access (NBC Pro client)

Management Call Forwarding Capability GSM to Wi-Fi PC Suite to sync & backup data between PC and phone OMA device management

Other UPSD for power management

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Technical Overview: Nokia Eseries E60, E61, E70

http://europe.nokia.com/BaseProject/Sites/Nokia_Europe_18022/CDA/Categories/Phones/PhoneModels/NokiaE70/_Content/_Static_Files/e70_tech_specs.pdf

Cellular Network (data) GSM 850/900/1800/1900 (GPRS/EGPRS) WCDMA (3GPP r4) WiFi WLAN (IEEE 802.11g, 802.11e, 802.11i) Network Selection Manual call hand-off from WLAN to GSM Voice Codecs G.711, G.729b for IPT FR, AMR and EFR for GSM; AMR for WCDMA Standard support for PTT Security WPA2, EAP-TLS Weight (w/battery) 127g with Nokia BL-6C battery (E70) Dimensions 117 x 53 x 22mm (E70 closed)

Estimated Talk Time / 2.5 7.3 hours / 5.1 9.3 days Standby (E70 depending on network) Operating System Symbian OS 9.1, Series 60 3.0
Browser Nokia browser: HTML and JavaScript 1.3 and 1.5 support
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Go to Market
Cisco Will Sell:
Cisco WLAN Access Points (b/g Radio)

Cisco Unified CallManager 4.x/5.0 or Cisco Unified CallManager Express 3.x

Each Dual Mode user requires a Cisco SCCP User License Nokia SCCP Mobile Client for Cisco Unified CallManager and Cisco CallManager Express feature access in WLAN

Misc. Data & Voice Networking Equipment

Partner / Wireless Operator to Sell:

Nokia Handset(s) E60, E61, E70 Nokia SCCP Mobile Client app VoWLAN Assessment and Integration Services

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Nokia Schedule (North America/EMEA)

Plan Design Solution Integration Alpha In Progress Dec 05 Mar 06 Feb 06 Apr 06 May 06 Fall 06

External Customer Trial (EFT)

General Availability (FCS)

NOTE: This is a Nokia Development. All dates are approximate and pending Nokia Confirmation/Commitment.

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Future Vision

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Trends Driving Communications Complexity

Mobility and Virtualization

Yesterday
People Went to Work
Home

Today
Work Comes to People
Transportation Office

WAN/ Internet Hotel Airport/Plane

By 2007 telework will be practiced by more than 60 million people More than 66 percent of workers will use mobile and wireless computing
Source: Gartner Management Update 2004
2005 Cisco Systems, Inc. All rights reserved. 24

Meeting the Demand to Stay Connected

Innovation Has Created Complexity

5 Voicemails!

Meetings All Day

Have a Minute?

u there?

20 E-Mails!

15 Attachments!!

Information Overload
Too many devices Anywhere/anytime

Technology Limits
Disparate solutions Disparate access

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What Businesses Really Want: A More Effective Way

Information Control
Where I am When I want

Technology Solutions
Devices that work together Simple access to services

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