People and Organizations

Job Satisfaction: The Challenges Organizations Face

Introduction
What are the challenges facing an organization

with regard to employee satisfaction?

What should companies do to attract and retain

"the right people"?

Introduction
The answer might just be giving people what they

want.

Job Satisfaction: The Challenges Organizations Face:

Studies show, satisfied employees tend to be

much more productive, creative and committed to their employers.

High levels of absenteeism and an increased

turnover can profoundly affect a company's bottom line.

What is job satisfaction?

Job Satisfaction: The Challenges Organizations Face:

Job satisfaction can be defined as:
"a sense of personal growth most often measured by the

extent of new challenges and learning situations experienced".

Amazingly, not many organizations make job

satisfaction a top priority in their overall strategy.

Why?

Job Satisfaction: The Challenges Organizations Face:

Perhaps they fail to understand the significant link

between job satisfaction and productivity. Your comments..

Job Satisfaction: The Challenges Organizations Face:

Organizations must create a positive

workplace for their workforce to increase satisfaction on the job.

In this lecture we will discuss the challenges

that an organization faces in order to keep their people satisfied as well as discuss methods to increase employee satisfaction.

Challenges Organizations Face

Everyday companies have helplessly watched their employees walk out

searching for better career opportunities.

We know that attracting the "right people" is a challenge for any organization. An even more important challenge is to retain a productive workforce.

Organizations should constantly consider why they are losing their

workforce.
However, despite this, many seem to struggle to find a solution for a

growing problem that desperately needs to be fixed.

Why?
8

Quiz
PTCL has been on the roller coaster ride ever since Etisalaat

took over the management of the company. The management has tried many strategies to put things right, but to no avail.
Employees are not interested and are just bidding their time until

something better comes their way. They are highly de-motivated because of some of the policy initiatives and dont feel safe. The overall morale is down, way down.
Ptcl has hired your services to find the solution to the problem.

Draw a road map for PTCL management which will enable them to set things rolling in the right direction.

Some of the reasons..

Lack of vision & mission

Leadership
Team work Tall organization structure Uneven distribution of power Clarity of goals Infighting; etc.

10

Challenges transformed organizations face

Companies are starting to discover that the departure of their

employees results from a "lack of challenge" on the job or that the former employee "just needed something more".
Exit interview results deeply frustrate managers because they

realize that they may have been able to prevent their employees from leaving the company.
A bright young scientist who left a very successful biotechnology

organization to work for a much smaller company. Here are the scientist's words: "I don't know what has happened, but I'm just not happy with the work I'm doing. Over the past six or eight months something's gone wrong. I really don't like the rut that I have fallen into".

11

Challenges organizations face

A survey found that the employees feel:
Undervalued by their employers, Receive little communication on how they can

contribute to their companies and feel overworked

Lack of effective training opportunities Limited opportunities for advancement
What do you suggest organization in Pakistan do to overcome the above mentioned challenges?
12

Challenges transformed organizations face

Recently, job satisfaction factors were ranked in a

survey.

The participants were asked to identify and

understand factors important to overall employee satisfaction on the job. force behind employee job satisfaction".

According to survey compensation is not the driving

The results show that employees are changing their

minds about what they value the most in the workplace.

13

Challenges transformed organizations face

Worker's responses ranked the top five important job

satisfaction factors.
benefits, compensation, work/life balance,

job security, and

a feeling of safety in the workplace

What is different in Pakistan? Why do most people want to work for the government?

All these factors have become tremendously

challenging for organizations.

14

As Employees: List What You consider as important

15

As Managers: what do you think staff members consider to be important for them

16

What staff members consider as important

1. Appreciation of good work

...and what the management considers to be important for staff members

1. Good salary

2. Precise knowledge on products/services and objectives of company 3. Interest in private worries 4. Safe working place 5. Good salary 6. Interesting work 7. Positive development of the company 8. Loyalty between employee and employer 9. Good working conditions 10. Politeness of management

2. Safe working place

3. Positive development of the company 4. Good working conditions 5. Interesting work 6. Loyalty between employee and employer 7. Politeness of management 8. Appreciation for good work

9. Interest in private worries

10. Precise knowledge on products/services and objectives of company

17

Individual Motivation and Job Performance

Self Management: how do you protect organizations interests while allowing employees to be able to self manage themselves?

18

Contrasting Views of Satisfaction and Dissatisfaction

Presence

Absence

19

Methods to increase employee satisfaction

Frederick Hertzberg theorized that satisfaction on

the job depends on two issues: hygiene issues and motivators.

Dissatisfiers: factors associated with the job context or

work environment.
Satisfiers/Motivators: factors associated with the nature

of the task itself (job content).

20

Class Activity: kindly list your satisfiers and dissatisfiers as student

Hygiene factor Motivators (satisfiers)

(dissatisfiers)

21

Methods to increase employee satisfaction

Hygiene issues (dissatisfiers)
Company and administrative policies Supervision Salary Interpersonal relations Working conditions

Motivators (satisfiers)
Work itself Achievement Recognition Responsibility Advancement

22

Methods to increase employee satisfaction

According to Hertzberg's theory, "Hygiene issues

cannot motivate employees but can minimize dissatisfaction, if handled properly".

These issues are directly related to the employee's

environment.

On the contrary, motivators create satisfaction by

fulfilling individual's needs for meaning and personal growth i.e. the nature of job itself.

23

Methods to increase employee satisfaction

Hertzberg's theory can be very helpful in

advising organizations on how to maintain employee satisfaction.

In order to promote satisfaction within one's

job, Hygiene issues need to be addressed.

24

Methods to increase employee satisfaction

First, clear company administrative policies should be developed.

Unclear or unnecessary organization policies can be a great source of

frustration for the company's employees.

getting clearance from company doctor before treatment, Reimbursement for out of pocket expenses, Lengthy approval procedures before initiating.. Annual leaves

It can be even worse if the polices are not required to be followed by

everyone in the organization. (AC to be used by above grade 20)

By addressing this issue, organization can decrease employee

dissatisfaction by making sure the company's policies are fair and apply equally to all.

25

Methods to increase employee satisfaction

Another challenging "hygiene" issue is supervision.

Supervisor behaviors that cause dissatisfaction include:

insensitivity to others, inability to be a team player, arrogance, (a major problem in Pakistan) I am busy, come back later poor conflict-management skills, inability to meet business objectives, and inability to adapt during a change transition Etc.

26

Methods to increase employee satisfaction

Organizations should appoint the "right person" for a

supervisory position.
Companies should view this role as critical for

effective performance.
Such a position requires:

strong leadership listening skills, including the ability to treat all employees fairly, etc.
27

Methods to increase employee satisfaction

The third "hygiene" issue is salary.
Employees expect to be fairly paid for the work they've done.
If this expectation is not met, then employees will probably be

dissatisfied with their jobs, adversely affecting their productivity.

Organizations should conduct salary surveys to identify

whether the salaries and benefits the company is offering are comparable to those of other businesses in the area or the industry.
In addition, companies should make sure they "have clear

policies related to salaries, raises and bonuses".

28

Methods to increase employee satisfaction

Another significant "hygiene" issue is interpersonal

relations.
Organizations should increase their social interaction.

It is fundamental for employees to socialize during their time on the job.

Why? What would you suggest organizations do

in this regard?

29

Methods to increase employee satisfaction

However, such an interaction should occur in a reasonable time

without adversely affecting the company's productivity.

The company could have a specific and comfortable place where

employees can relax and spend time together.

There should be special events held after work hours, or "team"

lunches/tea provided by the organization.

This interaction can increase friendship and develop more

teamwork.
At the same time, organizations should crack down on rudeness,

inappropriate behavior and offensive comments.

30

Methods to increase employee satisfaction

The last "hygiene" issue that companies

should address is working conditions.

It is important for the company's workforce to

feel comfortable at the place they work.

31

Methods to increase employee satisfaction

Little things such as a nice desk or a clean work area

can make a difference in the employees' productivity.

Organizations should do everything they can to keep

the company's equipment and facilities up to date.

Companies should avoid overcrowding and allow

each employee his or her own personal space, whether it is a desk, a locker, or even just a drawer.

32

Methods to increase employee satisfaction

Once the "hygiene" issues have been addressed, organizations should

work on the motivator factors.

The first motivator factor to be considered is the work itself. Companies should make sure that their employees believe that "the

work they are doing is important and that their tasks are meaningful.

Individuals must be told that their contributions significantly impact the

company's results.
Employees may not find all their tasks interesting or rewarding - companies

should stress to their employees how those tasks are essential to the overall processes.

33

Methods to increase employee satisfaction

Another motivator factor is achievement.

According to goal-setting theory, learning can be facilitated by

providing individuals specific challenging goals and objectives.

However, it is important that individuals are placed in positions

that they are qualified for.

Employees should know up front what is expected from them. Feedback should be provided regularly so corrections can be

made along the way.

34

A Model of How Goals Can Improve Performance

35

Methods to increase employee satisfaction

Probably, the most important motivator factor is recognition.
Employees expect to be recognized for their time and effort.

Organizations should make job recognition part of their cultures.

One of the best ways to motivate employees is through positive

reinforcement.
It is extremely important for employees to feel they are doing a good

job.

36

Methods to increase employee satisfaction

Employees are willing to do whatever it takes to

perform their best, as long as they feel their work is appreciated.

The ultimate purpose of recognizing employee

performance is not only to motivate them to be more productive and feel satisfied with their jobs, but
Ultimately to retain their talent and contribution for the

success of the organization.

Ways to increase employee recognition?
37

Methods to increase employee satisfaction

The fourth motivator factor is responsibility.
Organizations should give more responsibility to their

employees.

If workers feel they have an ownership interest in their work, they

will probably be more motivated to perform at their best. their employees.

Companies should be careful not to simply add more work for

Organizations should find ways to add challenging and

meaningful work, giving the employee greater freedom and authority as well. (How the work gets done to achieve certain results or goal?)

38

Methods to increase employee satisfaction

The final motivator factor that should be considered is

advancement.
If employees feel they are not advancing their career

within the company, they will look for better opportunities elsewhere.
Organizations should reward loyalty and performance

with "advancement".
What should organizations do when companies do

not have an available position?

39

Methods to increase employee satisfaction

When companies do not have an available position,

they should consider giving an extra bonus or other type of gratification to their employees.
Secondly, companies should communicate to their

workforce possible future positions that may interest them.

Another way to help employees advance their career

is to support and contribute to their education, which will make them more valuable to the organization.

40

List Top Ten Motivators

41

Top Ten Motivators

Thank personally, timely, often & sincerely 2. Take time to meet and listen to staff 3. Provide feedback 4. Encourage new ideas and initiative 5. Explain how employee fits into organizations plans 6. Involve employees in decisions 7. Provide ownership in their work 8. Recognize, reward, and promote based on performance 9. Give chance to learn new skills 10. Celebrate successes!!!!
1.

42

Conclusion
Organizations face tremendous challenges in the

need to attract and retain a productive workforce.

They must create new ways to keep their employees

satisfied at all levels.

Surveys should be conducted as a way to find out

what is causing workers to be dissatisfied and action taken when the root is discovered.
Companies must be willing to do what is necessary to

close possible satisfaction gaps.

43