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101.

06
Chanrs@ms68.hinet.net
0955-268997
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//


-
SOGO-
NGH

-




HR

MTP
3 C

2001.07-
2001.08-
2002.08-
2003.02-
2007.11-
2008.06-EAPs
2008.11-
2009.09-MBA
2010.01-
2010.07-TTQS
2011.10-
2012.01--



1.
2.
3.
4.
5.
6.
7.
8.


1.
2.

3.
4.


.
().

().

().
()
()
()
()
()
R&D()


.
80/20ABC
.
.(Symptom/Effect)(Causes)
.
(Breakdown)
(Abstraction/Conceptualization)
.
(Time Series)
(Cross Section)

(1)

(2)
.
().
().
().
.
().Balance Sheet. Income Statement.
Statement of Retained Earnings . Cash Flow
Statement.
().:Regular and Ad hoc Report.

(
IT)(IT)


QC


[][][
][][][
]

[][]

()
1
2
3
()
1
2
3
4
5


()
1
2
3
4
()
1
2
3
()
1
2
()
1
2


()
1
2
()
1

2
3
()
1
2

()
1
2
3
4
5
()
1
2
()
1
2
3
4


()
1
2
3
4
5
()
1
2
3
4
5
6
7
8


()
1
2
()
1
()
1
2
()
1
2
3


()
1
2
3
()
1
2
3
()
1
2
3

()
1
2
3
4
5
6
()
1
2
()
1
2

()
1
2
()
1
2
3
4
()
1
2
3


()
1
2
3
4
()
1
2
3
()
1
2


()
1

2
()
1
2
()
1
2
3


()
1
2
()
1
2
3
()
1
2
()
1
2

( /
)

((+
) / )

()

((
/ )x100%)

((
/ )x100%)

((
/ )x100%)

(() /
x100%)

((+
) / x100%)

(( /
)x100%)

= / (1-( / ))
=(+) / 2

()
()
(&
)
()
()

()

()
1
2
3
4


()

(V.S.)

()

()

/
( / )
/

()

()

(
)

()

()

()
()

()

(+)

(-)

(-)

(+)

(-)

(+)

(-)

(+)

(+)

(-)

()

()


(1)

GP(%)=/

A.25%
B.30%
C.40%
D.30%
E.

A.

B.

A.

B.LOSS
C.
D.
E.(
)

NP(%)=/

A.10%
B.

A.

B.

A.
B.

C.
D.
E.

1.

2.

R.Q.I(%)=/

=(/
)X(/
)

A.
B.

A.

B.
1.
2.
3.
4.
5.

A.
B.
C.
D.
E.
1.

2.
3.

R.O.C(%)=/

=(/
)X(/
)

A.25%
B.10%
C.33%

D.fashion
50%
E.

A.

B.C.D.

A~H

D.

E.

3.

4.

5.

X=
/

A.4
B.10
C.3

D.Fashion

E.()
F.

A.

B.

(2)

X%=/

A.120~180%
B.90%
90~120%
cash-flow

A. A.
B.
B.
C.
D.
E.
F.

X%=/

=
-

70~120%

X%=/

A.50~70%
B.40%

A.
A.
B.

C.()
B.

C.

1.

2.

3.
()

A~F
G.
H.

X%=/

A.45~125%
B.OVER100%

()

A.
()

B.

A~C
D.
E.

F.
G.

X%=/

A.100%
B.

A.

A.
B.
C.

4.

5.

(3)

3.

X%=/

A.200%
B.

A.
()
B.

C.()

A.
B.
C.
D.
E.
F.

X%=/

A.300%
B.

A.
()
B.C

X%=/

A.300%
B.400%
C.600%

A.

()
B.

C.()

1.

2.

4.

5.

A.X%=/

B.=360
/
C.=
/

D.=
/

E.=
/

(90
30
)

A.

B.
C.

A.
B.
C.
D.
E.
F.
G.LOSS

H.

X%=/
+

X%=33%

A.()

B.
C.

D.

A.
B.
C.
D.
E.

(4)

3.

X%=-
/

A.

B.

A.

B.

A.()

B.
C.
D.
E.

X%=-
/

A.10%

B.

A.

B.

A.
B.
C.
D.
E.
F.

X%=-
/

A.20~40%
B.

A.

B.
C.

A~F
G.
H.

1.

2.

(5)

3.

X(/)=
/

A.

B.

A.

B.

C.

A.
B.()
C.
D.
E.

X(/)=/

A.

B.

A.

B.
C.

A.

B.
C.
D.

X%=/

A.

B.

A.

B.

C.

A.
B.
C.

D.

1.

2.


4.

5.

X%=/
-

A.

B.

A.
A.

B.
B.

X(/)=
/

A.

B.

A.

B.
C.

D.

A.()

B.

C.
D.

(
)


()

()

()

()

()

()



()
()

()



()

()&

or

()

()

A.
B.
C.
D.
E.

CD
()

()

>+

(OVER
B.E.P)


()

()

()

()
(OEM
)

()
()

1= / or /
2= / or
/
3= / ()

4= /
5= /
6= /
7= / ((+) / 2)
8= /
9= /
10= /

E
5S(TPM)

(Total Productive MaintenanceTPM)


TPM

TPM
TPM(PM)
(1)()

(2)PM
(3)

(4)
(5)
PM

TPM

(FA)
(1)
(2)
(3)

(1)
(2)LOC

TPM

Total Quality Management

TQM80TQM

Nancy Warren1985
TQM
Allen-BrandlyTQM

TQM

TQMP-D-C-A

TQM

T()

--

11.

9.

4.

6.

13.

3.

12.

10.

8.

1.

14.

7.

2.

5.

---
ISO-9000

ex:ISO-900014000QS-9000

ex:

ex:

T Q M

1946

1949

1954
1989
TQC

1965

CWQC

1988

EFQMTQM

1956
TQC
1979

1950

1961
QCC

1951

EFQM

1991EFQM
EQPEQA
1987
TQM

EQPEuropean Quality PrizeTQM


EQAEuropean Quality AwardTQM

1.

1.

1.

2.

2.

2.

3.

3.

3.

2.

4.

4.

4.

3.

5.

4.

1.

5.

5.

6.

5.

6.

6.

7.

6.

7.

7.

8.

7.

9.

8.

8.
9.
10.

9.

5S3
3
(1)
()
(2)
()
(3)
( / / )

---P
---------Q
---------C
---------D
---------S
---------M

PDCA 5S

PQA

PQCDSM


5SSTEP


5
80%3
80% 1
0

5S
1
2
3
4
5
6
7
8
9()
10

11
12
13
14

15

16
17

18()
19
20

5S

1?

2?

3?
4?
5?
6?

7?

8?
9?
10?

11?
12??
13?
14?

15?
16?

17?

18?
19?
20?

21?

22?
23?
24?
25?

26?
27?
28??
29?

30?

31?

32?

34?

33?
35?
36?

37?

38?
39?

405S?

TPM

TPM


(1)
(2)
(3)
(4)
(5)


(1)
(2)
(3)
(4)
(5)

()

()

()

(1) (2) (3)

(1)

(2)

A
B
()

(3)

A
B
10
o
60 C

(4)

()

(5)

(1)
(2)
(3)
(4)
(5)


(1)
(2)
(3)
(4)
(5)


(1)+
(2)
(3)
(4)
(5)()


(1)
(2)
(3)
(4)
(5)
(6)
(7)


(1)
(2)()
(3)
(4)
(5)
(6)

G
(CEO)
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)

(Planning)
(1)
(2)
(3)

(4)
(5)
(6)
(7)

(Marketing)
(1)

(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)

(Production)
(1)(
)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)

(Finance)
(1)
(2)
(3)
(4)
(5)
(6)
(7)()
(8)
(9)
(10)
(11)

(Research & Development)

(1)
(2)
(3)

(4)
(5)
(6)

(7)

(8)
(9)

(Human Resources)
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)

(Information Technology)
(1)

(2)

(3)

(4)(ERP)

(5)
(6)
(7)

..
..CPC
QC/TQC..CPC
.CPC
http://mypaper.pchome.com.tw/chanrs
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