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Conflict Resolution
Interpersonal conflict is unavoidable, but we can learn to manage it. Conflict: A condition that exists anytime two or more people disagree.
Conflict Resolution
Conflict is a natural phenomenon, neither inherently good or bad, but there may be positive or negative outcomes.
Conflict Resolution
General perceptions of conflict as negative: Anger Disagreement Hostility Threat Anxiety Competition Tension Violence Destruction Pain War
Conflict Resolution
Potential Productive Outcomes of Conflict: Clarifying Learning Stimulating Intimate Courageous Strengthening Creative Helpful Enriching Caring Opportunity Inclusive
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Conflict Resolution
Managing conflict in a dysfunctional way is a learned behavior and can be changed.
Conflict Resolution
How do/did we learn our own styles of conflict management? Role Models?
Family role models Celebrity role models Teachers/mentors/coaches Media examples/role models
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Fox (Compromise)
Owl (Integration)
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Conflict Resolution
Its likely that a person employs more than one style, depending on the situation, but usually one style dominates. Certain styles may be appropriate for certain situations.
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Conflict Resolution
Managing conflict constructively depends in large measure on clear, open, and honest communication
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Elements of Communication
Source - Person that begins or initiates
message
Verbal Meaning 7%
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Active Listening
Look at the person speaking Maintain an open mind Pay attention Ask questions Repeat what the speaker says Listen for the feelings of the speaker Dont: Interrupt, change the subject, make up your mind before the person finishes speaking
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No-Lose Method
Steps To Follow: 1. Defining the problem in terms of needs. 2. Generating possible solutions (brainstorming). 3. Evaluating and testing the various solutions. 4. Deciding on mutually acceptable solutions. 5. Implementing the solution. (Try it out.) 6. Evaluating the solution.
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No-Lose Method
Some Assumptions about the No-Lose Method: Your needs are important My needs are equally important We will approach this conflict from a needs standpoint, not a solution standpoint. I will never use my power.
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