Overview

What is Communication
Intent of Communication Types of Communication Process of Communication

Definition
Communication is the art of being understood
-- Peter Ustinov

Communication is the process by which information is

transmitted between individuals and / or organizations so that an understanding response results. Communication is an exchange of ideas, opinions or emotions by two or more people.

Advantages of good communication

Leads ones to personal effectiveness
Helps one to network with other people Helps one to collaborate at workplace

Builds Confidence leading to enhanced performance

Creates better interpersonal relations Increases Listening ability

Intent and Content of Communication

The relationship between thoughts and expressions is

the relationship between intent & content of a message.

Concept of Inner Side of Effective People (ISEP)

To be a Learner Unlearning Learning Re-learning To have Total Involvement Be open Avoid focusing on unimportant details Listening with an open mind

To have a Purpose Achieve a new level of attention by disciplining oneself to reserve ones opinions, evaluations & judgments
To take Responsibility Be committed

Concept of Inner Side of Effective Communicator (ISEC)

Conciseness Courtesy Avoiding all discriminatory thoughts and Words

Completeness Concreteness Avoiding Abstract Language

Clarity Avoiding all ambiguity Consideration Your attitude Need for adaption Correctness Being Ethical

Types of Communication
Personal or intra-personal communication
Interpersonal communication Organizational communication Mass communication Social Communication Transformational communication Corporate Communication Group Communication

Process of Communication

Communication consists of two phases:

1. Transmission phase: information is shared by 2 or more people. 2. Feedback phase: a common understanding is assured.

Starts with the Sender who wants to share information.

Sender must decide on a message to share Sender also puts the message into symbols or language, a process called encoding.

Noise: anything harming the communication process.

Elements and Activities of Communication process

The Sender The sender has an Idea The sender encodes the idea into a message The message travels through the channel Noise in the transmission process The receiver gets the message The receiver decodes the message The receiver provides the feedback The frame of reference of the sender and the receiver The context of the reciever.

Transmission Phase
Message Encoding Medium Decoding

Sender

NOISE

Receiver (now sender)

Decoding

Medium

Encoding

Message

Feedback Phase

Summary
Communication is a two-way process that involves getting your message across and understanding what others have to say. Communication involves active listening, speaking and observing. Now that you have learned the communication process, you can begin to evaluate your communication skills. Begin to watch yourself in action. Each time you communicate observe what you do, how it went, what went well, and what could have been better.

THANK YOU