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Service Sector Reforms

Vikram B. Thadeshvar IBS Hyderabad


vikramthadeshvar@hotmail.com

Indian BPO Industry

Educated and talented


Pioneer in software development Mature industrial set up

Technical facilities
English Competitive costs GE Capital, Convergys, Wipro Spectramind, WNS, Dell, Daksh e-services, ICICI OneSource, MphasiS, Etc.

vikramthadeshvar@hotmail.com

Hotels
India currently has supply of 110,000 rooms and there is a shortage of 150,000 rooms Exciting opportunities for hotel industry as it relies on airlines to transport 80% of international arrivals Estimates demand is going to exceed supply by at least 100% Have enjoyed 200% higher rate Rates will fall 10% to 15% adding about 60,000 quality rooms

vikramthadeshvar@hotmail.com

Other Service Sectors


IT sector Communication (telecom) Community service

Personal & Business services


Banking

vikramthadeshvar@hotmail.com

Aviation
1912 Indian State Air Services & Imperial Airways. 1932 Tata Airline 1948 Air India 1990 Open-sky policy

1994 Private operators were allowed


Private airlines account for around 75% share of the domestic aviation market. 1995, several private airlines had ventured into the aviation business Low cost carriers Privatization of Airports

Two Greenfield airports are coming up at Bangalore and Hyderabad


vikramthadeshvar@hotmail.com

Entertainment
Over 300 national, regional and local channels Rapid development of state-of-the-art studios and post production facilities High-end digital technology Estimated 6 million people earn their livelihood

Third largest television market in the world behind only china and the USA
World's biggest movie industry in terms of the number of movies produced Getting good offers from Hollywood Regular part of entertainment bouquet Rises on the global stage
vikramthadeshvar@hotmail.com

Health Care
Cost Advantage
PROCEDURE
US

COST (US$)

US

THAILAND THAILAND 7,500 ------------8,000 3,500

INDIA

UK

Heart Surgery Bone Marrow Transplant Liver Transplant Knee Replacement Cosmetic Surgery

40,000 2,50,000 3,00,000 20,000 20,000

6,000 26,000 69,000 6,000 2,000

23,000 1,50,000 2,00,000 12,000 10,000

vikramthadeshvar@hotmail.com

Conclusion

Growing at an annual growth rate of about 28% during the last 5 years
Services exports was US$ 8.9 billion in 1997 Grown up from US $ 19.1 billion in 2002 to US $ 73 billion in 2006

55% of Indias GDP


Current Share in worldwide service exports 2.3 % to 6 % by 2012 Health Care, Tourism, Education, Engineering, Communications, Transportation, Information Technology, Banking, Finance, Management and many others

vikramthadeshvar@hotmail.com

Thank You

vikramthadeshvar@hotmail.com

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