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IS Vs IT
INFORMATION TECHNOLOGY Hardware Software Databases are used to build INFORMATION SYSTEMS
Payroll System
Inventory System
Networks
Other related components
Marketing System
Expanding Roles of IS
1. Data Processing: 1950s-1960s 2. Management Reporting: 1960s-1970s
Organizational Hierarchy
Organizational Levels Information Systems
Classification of IS
Information Systems
GROUPS SERVED
SENIOR MANAGERS
MANAGEMENT LEVEL
MIDDLE MANAGERS
KNOWLEDGE LEVEL
OPERATIONAL LEVEL
SALES & MARKETING
Operational-level systems support operational managers by monitoring the day-to-days elementary activities and transactions of the organization. e.g. TPS. Knowledge-level systems support knowledge and data workers in designing products, distributing information, and coping with paperwork in an organization. e.g. KWS, OAS Management-level systems support the monitoring, controlling, decisionmaking, and administrative activities of middle managers. e.g. MIS, DSS Strategic-level systems support long-range planning activities of senior management. e.g. ESS 8
Executive Support Systems (ESS) Management Information Systems (MIS) Decision Support Systems (DSS) Knowledge Work Systems (KWS) Office Automation Systems (OAS) Transaction Processing Systems (TPS)
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TYPE: Operational-level INPUTS: transactions, events PROCESSING: updating OUTPUTS: detailed reports USERS: operations personnel, supervisors DECISION-MAKING: highly structured
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Payroll System
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TYPE: Management-level INPUTS: high volume data PROCESSING: simple models OUTPUTS: summary reports USERS: middle managers DECISION-MAKING: structured to semi-structured EXAMPLE: annual budgeting
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Characteristics of Management information Systems 1. MIS support structured decisions at the operational and management control levels. However, they are also useful for planning purposes of senior management staff. 2. MIS are generally reporting and control oriented. They are designed to report on existing operations and therefore to help provide day-to-day control of operations. 3. MIS rely an existing corporate data-and data flows. 4. MIS have little analytical capability. 5. MIS generally aid in decision making using past and present data. 6. MIS are relatively inflexible. 7. MIS have an internal rather than an external 18
ESS workstation
Internal Data TPS/MIS Data Financial Data Office Systems Modeling/ analysis
ESS workstation
M IS DSS
M anage me nt-Le ve l Sys te ms Capital Annual Re location Inve s tme nt analys is analys is budge ting Cos t analys is Pricing/profitability Contract cos t analys is analys is
KWS OAS
Orde r proce s s ing M ate rial move me nt Cas h manage me nt control Sale s and mark e ting M anufacturing Finance
Accounting
Human Re s ource s
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MIS
DSS
KWS/ OAS
TPS
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The accounting information system The finance information system The manufacturing (operations, production) information system The marketing information system The human resources information system
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Systems that help the firm identify customers for the firms products or services, develop products and services to meet customers needs, promote products and services, sell the products and services, and provide ongoing customer support.
EXAMPLES Description Enter, process, and track orders Identify customers and markets using data on demographics, markets, consumer behavior, and trends Determine prices for products and services Organizational Level Operational Knowledge
Pricing analysis
Management
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Systems that deal with the planning, development, and production of products and services and with controlling the flow of production.
Organizational Level Operational Knowledge Management Strategic
Examples System Description Machine control Control the actions of machines and equipment Computer-aided design (CAD) Design new products using the computer Production planning Decide when and how many products should be produced Facilities location Decide where to locate new production facilities
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Systems that keep track of the firms financial assets and fund flows.
Organizational Level Operational Knowledge Management Strategic
Examples System Description Accounts receivable Track money owed the firm Portfolio analysis Design the firm's portfolio of investments Budgeting Prepare short-term budgets Profit planning Plan long-term profits
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Systems that maintain employee records; Track employee skills, job performance, and training; And support planning for employee compensation and career development.
Organizational Level Operational Knowledge Management Strategic
Examples System Description Training and development Track employae training, skills, and performance appraisals Career pathing Design career paths for employees Compensation analysis Monitor the range and distribution ofemployee wages, salaries, and bene6cs Human resources planning Plan the long-term labor force needs of the organization
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Sales
Generate Order
Submit Order
Accounting
Check Credit
Approve Credit
Generate Invoice
Assemble Product
Ship Product
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Sales T elephone sales W eb sales Field sales Ret ail sales Market ing Campaign dat a Cont ent Dat a analysis
Customer relationship management Business and technology discipline to coordinate alt of the business processes for dealing with customers.
Unified view of customers Consistent message to customers End-to-end customer care Long-term customer relationships Identification of best customers
Cust omer Service Call cent er dat a W eb self service dat a Field service dat a W ireless dat a
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Supply chain management Integration of supplier, distributor, and customer logistics requirements into one cohesive process. Supply chain Network of facilities for procuring materials, transforming raw materials into finished products,' and distributing finished produce to customers.
Capacity, inventory level, delivery schedule, payment terms Supplier Manufacturer Distributor Retail Outlet Customer
Enterprise Systems
Firm wide information systems that integrate key business processes so that information can flow freely between different parts of the firm.
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Vendors
Organizational Boundaries
Organizational Boundaries
Information Systems
Customers
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Accounting
Vendors
Human Resources
Organizational Boundaries
Customers
Finance
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Benefits
Firm structure and organization: One Organization Management: Firm wide Knowledge-based Management Processes Technology: Unified Platform Business: More Efficient Operations and Customerdriven Business Processes
Daunting Implementation High Up-front Costs and Future Benefits Inflexibility
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Challenges
Extended Enterprises
Extended Enterprises: Networks linking systems of multiple firms in an industry. Also called extended enterprises. Vertical industrial networks Networks for integrating the operations of a firm with its suppliers. Horizontal industrial networks Networks for linking firms across an entire industry.
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Firm 1
Supplie r 1
Supplie r 2
Supplie r 3
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